BSOP 326 Week 4 Midterm Exam | LATEST UPDATE

BSOP 326 Week 4 Midterm Exam | LATEST UPDATE 1. Question : (TCO 6) An effective leadership system is designed to accomplish all of the following, except . Student Answer: encourage initiative & risk taking set expectations for performance improvement ensure that organization takes precedence over purpose & function provide a structure for decision making Instructor Explanation: Ch. 4, p. 156 Points Received: 5 of 5 Comments: Question 2.Question : (TCO 6) The traditional approach to strategy deployment is which of the following? Student Answer: Top-down Back-and-forth (iterative) Collaborative Bottom-up Instructor Explanation: Ch. 4, p. 167 Points Received: 5 of 5 Comments: Question 3.Question : (TCO 3) The criteria for the Canadian Awards for Excellence are most similar to which of the following? Student Answer: Deming Prize American Society for Quality Control Award Malcolm Baldrige National Quality Award ISO 9000 certification program Instructor Explanation: Ch. 3, p. 125 Points Received: 5 of 5 Comments: Question 4.Question : (TCO 3) ISO 9001 provides specific requirements for . Student Answer: terms & definitions used a quality management system improving quality outgoing quality levels Instructor Explanation: Ch. 3, p. 129 Points Received: 5 of 5 Comments: Question 5.Question : (TCO 1) Conformance to specifications applies to which type of quality? Student Answer: User-based Product-based Manufacturing-based Value-based Instructor Explanation: Ch. 1, p. 17 Points Received: 5 of 5 Comments: Question 6.Question : (TCO 1) Which of the following was the top priority of U.S. manufacturing in the time period immediately following World War II? Student Answer: Quality Production output Continuous improvement Just-in-time manufacturing Instructor Explanation: Ch. 1, p. 8 Points Received: 5 of 5 Comments: Question 7.Question : (TCO 1) Which of the following is most appropriate in describing the quality efforts used in the early 20th century? Student Answer: Defect prevention was emphasized Quality circles were extensively used Use of inspection was widespread Quality was every worker's responsibility Instructor Explanation: Ch. 1, p. 7 Points Received: 0 of 5 Comments: Question 8.Question : (TCO 2) In any system, final inspection attempts to perform all of the following functions, except . Student Answer: to provide the workers with the opportunity to control the quality of the product or service at their work stations to ensure that no defective items reach the customer to discover & help resolve production problems to judge the quality of manufacturing Instructor Explanation: Ch. 1, p. 7 Points Received: 0 of 5 Comments: Question 9.Question : (TCO 2) Which of the following are considered to be two critical components of quality systems in service industries? Student Answer: Information systems & technical standards Employees & information systems Production equipment & employees Employees & inspection processes Instructor Explanation: Ch. 2, p. 58 Points Received: 5 of 5 Comments: Question 10.Question : (TCO 2) An increasingly important component in quality for service firms is . Student Answer: information technology worker healthcare legal services inventory management Instructor Explanation: Ch. 2, p. 58 Points Received: 5 of 5 Comments: Question 11.Question : (TCO 2) Systems thinking can be applied to the analysis of . Student Answer: manufacturing processes but not service processes service processes but not manufacturing processes both manufacturing & service processes neither manufacturing processes nor service processes Instructor Explanation: Ch. 2, p. 50 Points Received: 5 of 5 Comments: Question 12.Question : (TCO 3) Over the years, the Malcolm Baldrige National Quality Award criteria have been improved to include all of the following shifts in emphasis, except which of the following? Student Answer: From supplier quality to supplier partnerships From a focus on current customers to a focus on current & future customers & markets From human-resource utilization to human-resource development & management From intra-industry rivalries to intra-industry alliances Instructor Explanation: Ch. 3, p. 119 Points Received: 0 of 5 Comments: Question 13.Question : (TCO 5) Bill designs & maintains the inventory management software that his coworker John uses when customers call the company to place an order for merchandise. Bill is John's . Student Answer: internal customer external customer internal supplier external supplier Instructor Explanation: Ch. 5, p. 196 Points Received: 5 of 5 Comments: Question 14.Question : (TCO 5) Which of the following is not true about the American Customer Satisfaction Index? Student Answer: It focuses on buyer satisfaction associated with consumer nondurable goods. It was first conducted in 1994. It is based on a large, national sample of consumers. It is designed to indicate national trends as well as industry trends. Instructor Explanation: Ch. 5, p. 194 Points Received: 5 of 5 Comments: Question 15.Question : (TCO 7) Most companies still use traditional measures, such as , as a basis for compensation, while more progressive organizations use measures such as . Student Answer: customer satisfaction, profit sharing defect prevention, profitability revenue growth, customer satisfaction cycle-time reduction, cost management Instructor Ch. 6, p. 286 Explanation: Points Received: 5 of 5 Comments: Question 16.Question : (TCO 4) Deming claimed that higher levels of lead to higher levels of . Student Answer: Automation, quality Quality, productivity Inventory, quality Inspection, quality Instructor Explanation: Ch. 3, p. 92 Points Received: 5 of 5 Comments: Question 17.Question : (TCO 4) The Deming philosophy focuses on improvements in product & service quality by . Student Answer: inspecting 100 percent of output reducing variation reducing customer complaints separating the planning & execution functions Instructor Explanation: Ch. 3, pp. 91-92 Points Received: 0 of 5 Comments: Question 18.Question : (TCO 8) The major difference between quality circles & project teams is which of the following? Student Answer: Quality circles are subcommittees of problem-solving teams. Quality circles work on pre-chosen problems. Quality circles do not meet regularly. Quality circles do not disband after solving a specific problem. Instructor Ch. 6, pp. 261-268 Explanation: Points Received: 0 of 5 1. Question : (TCO 4) Deming's Profound Knowledge consists of four elements. Answer the following three parts relating to the psychology element of Deming's Profound Knowledge. Your discussion should reflect this element of Deming's Profound Knowledge & not psychology in general. 1. Discuss why psychology is important for us to understand. (10 points) 2. Discuss how fear plays a part in this element. (10 points) 3. Discuss how pay & motivation are of interest in this element. (10 points) Student Answer: Ans1) Psychology may be put on numerous regions of the life span of the human being. Everything an individual will is actually attached to the topic. Within its main type, psychology research an individual that as well as exactly what they're - this checks the reason why these people behave as well as believe how they perform as well as exactly how somebody may enhance them self. The topic enables individuals to realize much more about how exactly the actual mind & body function. It can benefit humor choice producing as well as staying away from demanding circumstances. It can benefit along with controlling occasions, arranged as well as accomplish objectives & be far better using the method that the individual life. Additionally, it assists numerous deal with their own psychological ailments as well as exist. Ans2) Fear is really a a reaction to threat which involves both body & mind. It may function the protecting objective, signaling all of us associated with threat as well as planning all of us to cope with this, or even it may be bothersome. Fear is really a built-in success system along with that we all have been outfitted. Fear is really a regular human being psychological response. A few regular worries appear virtually just like a be concerned, or even something you are feeling usually scared associated with or even anxious regarding. Nevertheless, from additional occasions, concern arrives like a unexpected a reaction to an abrupt conflict along with threat. It is which unexpected concern reaction that produces your body's success system referred to as the actual battle or even trip response. The element of fear may persist among employees that any uncertain happenings may cause them to fear for their jobs. The business may fear for the customers if any unlikely event happens which may change the mind of the customers. Ans3) Motivation is a range of psychology that has gotten an extraordinary arrangement Instructor Explanation: of consideration, particularly in the later years. The excuse for why is since we all need to be fruitful, we all need heading & drive, & we all need to be seen as roused. Employees need motivation for performing best in the companies. One of the forms of motivation is remuneration which puts a deep impact on the performance of the employees. A person working to his level best may expect to receive better pay from the company, but if he is not rewarded for his effort he may loose concentration on the work & may feel depressed. This act may cause him to remain absent from work or he may even resign from his post. Ch. 3, pp. 97 Points Received: 30 of 30 Comments: Question 2.Question : (TCO 1) Explain the difference between quality management practices prior to the 1900 with quality management practices in the 1990's. Student Answer: The quality movement may find it's origins to middle ages European countries, exactly where craftsmen started arranging in to unions known as guilds within the past due thirteenth hundred years. Before earlier nineteenth hundred years, production within the industrialized globe were known to follow along with this particular workmanship design. The actual manufacturing plant program, using its increased exposure of item examination, began in the UK within the md-1750s as well as increased to the Commercial Trend within the earlier 1800s. The actual delivery associated with complee total quality in the USA arrived like a immediate reaction to te standard trend within Japan subsequent World War II. Japan mde welcome the actual enter associated with People in America Joseh M. Juran & W. Edwards Deming as well instead of focusing on eamination, centered on enhancing just about all organizational procedures with the individuals who utilized all of them. Through the 190s, U.S commercial industries for example cars as well as consumer electronics have been broadsided through Japan's high-quality cometitors. The USA reaction, putting an emphasis on not just dat however methods which accepted the whole business, grew to ecome referred to as complete high quality administration (TQM). Through the final 10 years from the twentieth hundred years, TQM had been regarded as the trend through numerous company frontrunners. However whilst using the word TQM offers washed out fairly, especially in the USA, it's methods carry on. Within the couple of years since the change from the hundred years, the quality movement has grown up past Complete High quality. Brand new high quality techniques possess Instructor Explanation: developed in the fundamentals associated with Deming, Juran & also the earlier Japanese professionals associated with high quality, as well as high quality offers relocated past production in to support, health care, training as well as federal government industries. Early quality management practices focused narrowly on qualitycontrol issues such as inspection & defect detection, while modern quality management practices encompass a wide range of practices that focus on market needs & problem prevention. (Ch-1) Points Received: 30 of 30 Waste undermines productivity by diverting resources to excess inventory, unnecessary processing, & poor quality. Respect for people, extensive training, cross-training, & standard work practices of empowered employees focusing on driving out waste are fundamental to TPS. Waste undermines productivity by diverting resources to excess inventory, unnecessary processing, & poor quality. Respect for people, extensive training, cross-training, & standard work practices of empowered employees focusing on driving out waste are fundamental to TPS. Lean operations adopt a philosophy of minimizing waste by striving for perfection through continuous learning, creativity, & teamwork. As per the textbook, there are seven kinds of waste as follows: • Overproduction: Producing more than the customer orders or producing early (before it is demanded) is waste. Inventory of any kind is usually a waste. • Queues: Idle time, storage, & waiting are wastes (they add no value). • Transportation: Moving material between plants or between work centers & handling more than once is waste. • Inventory: Unnecessary raw material, work-in-process (WIP), finished goods, & excess operating supplies add no value & are wastes. • Motion: Movement of equipment or people that adds no value is waste. • Over processing: Work performed on the product that adds no value is waste. • Defective product: Returns, warranty claims, rework, & scrap are a References: Jay Heizer & Barry Render. (2011). Operations Management. 10th Edition. Pearson. Waste is any activity that does not add value to the product or service. The activity does not add alue if the customer is not willing to pay more money for this activity. Waste can be viewed as he single hurdle that can limit a business over time, unless they are identified & systematically liminated. he 7 wastes are activities identified & categorized as non-value adding events or processes that imit profitability in a company. . Overproduction: Making more parts than you can sell. 2. Delay: Waiting for processing, parts sitting in storage, etc. . Transporting: Parts/Materials: Moving parts to various storage locations, from process to ocess, etc. 4. Over-Processing: Doing more “work” to a part than is required. 5. Inventory: Committing money & storage space to parts not sold. 6. Motion: Moving parts more than the minimum needed to complete & ship them. 7. Making Defective Parts: Creating parts that cannot be sold “as is” or that must be reworked etc. Reference