Test Bank
Without the inclusion of a business plan with the strategic plan and integration of
financial planning and allocation of resources execution of the strategic plan can become
paralyzed, even with the most effective communication of the strategic plan itself.
TOP: AONE competency: Business Skills
MULTIPLE RESPONSE
1. A clinic nurse developed objectives for a diabetic education program. The characteristics
of well-written objectives include that they should be what? (Select all that apply.)
a.
Achievable
b.
Understandable and specific
c.
People-oriented
d.
Manager-oriented
e.
Means-oriented
f. Measurable
ANS: A, B, F
The S.M.A.R.T. acronym describes the attributes of objectives: specific,
measurable, agreed-upon, reasonable (achievable), and time-bound.
TOP: AONE competency: Business Skills
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, c.
Patients and families are partners first in care planning.
d.
To acquire $4 million in additional funding within 12 months to support
clinical education programs for dementia.
ANS: A
Goal statements formalize targets for an organization. Objectives include the word to and an
action word, and specify dates for attainment. Mission statements convey values and beliefs of
the organization.
TOP: AONE competency: Business Skills
22. After a year, the staff at Pacific Hospital is frustrated, and implementation of evidence-based
practice has gone poorly. In responding to this situation, the strategic planning team at
Pacific Hospital:
a.
recommends that the mission, objectives, and goals of the hospital be reassessed.
b.
revises the goal statements in the strategic plan.
c.
consults an external team on preparation of materials on evidence-based practice.
d. holds focus groups with staff to determine what kinds of issues, challenges,
and obstacles have occurred in implementation.
ANS: D
On a consistent basis, the strategic plan is reviewed at all levels to determine whether the
execution of goals, objectives, and activities is on target. As stated, a sense of flexibility
regarding the objectives is important to consider, and objectives may change as a result of
legislation, budget changes, and change in structure or other environmental factors. Involving
staff enables development of creative methods to ensure that necessary changes occur.
TOP: AONE competency: Business Skills
23. Benchmarks in the strategic marketing planning process are useful in:
a.
establishing programs.
b.
setting targets.
c.
rewarding employees.
d. measuring progress.
ANS: D
Establishing benchmarks enables measurement of the interim and final achievements of
programs.
TOP: AONE competency: Business Skills
24. The executive team at Hospital XYZ develops a polished strategic plan that includes a
mission statement, goals, and objectives. The executive team involves the marketing team,
so that the plan can be communicated internally and externally. After 2 years, no significant
progress has been made toward any of the goals. What has been omitted in the plan?
a.
Planning
b.
Marketing
c.
Integrated financial planning
d.
Customer focus
ANS: C
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