Class notes
Intro to Service Module 5: Understanding the Service Customer
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Uploaded on
22-02-2022
Written in
2021/2022
This is for HTM 2464: Intro to Service. It is for Module 5: Understanding the Service Customer. It has detailed notes with diagrams included.
Institution
Virginia Tech
Course
Intro to Service (HTM2464)
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Written for
- Institution
-
Virginia Tech
- Course
-
Intro to Service (HTM2464)
Document information
- Uploaded on
- February 22, 2022
- Number of pages
- 6
- Written in
- 2021/2022
- Type
- Class notes
- Professor(s)
- Dr. kang
- Contains
- Intro to service: understanding the service customer module
Subjects
- htm2464
- module 5
- intro to service
- desired service
- adequate service
- service gap
- customer gap
-
levels of expectation
-
perception
-
quality
-
customer loyalty
-
understanding the service customer
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