Role play 1: On the ground. Kinderwagen mee aan
boord
Crew PAX
Good morning madam, I see that you have Yes, I would like to bring my stroller inside
your stroller with you. because my baby is very heavy.
I would like to provide you with the rules Okay, fine
regarding the stroller.
If there is enough space in the cabin for Okay i see, but i would fastly enter the
your stroller of a maximum of 15 x 30 x 100 plane.
cm, it is allowed to take it with you.
Also if your stroller is bigger than this size,
you can bring your stroller as regular
checked-in luggage and it will be stowed
inside the Aircraft baggage hold without any
costs
I can tell that your stroller is small enough to can you maybe check it in just in case that
fit in the cabin, so you could just take it with there is not enough Space inside the
you/ Aircraft?
I see that your stroller has been checked-in.
I would like to take your stroller from here
so that we can stow it inside the aircraft
baggage hold.
Yes of course I can, please have a moment. Fine, but please hurry.
Here is a receipt to prove that you had thanks.
checked in your stroller, please keep this
ticket safe.
You can find your stroller at the luggage
band.
Thank you for understanding and your
Cooperation, have a Great flight.
, Role play 2: Hand luggage is too heavy.
Crew Pax
Good Morning sir/madam, I see that you Oh no…
brought your hand luggage this far, but
unfortunately it is way too large for in the
cabin.
The maximum size of hand luggage is Oh okay, my luggage is indeed way too
55x35x25cm. and the maximum amount of big.. but what can I do? and what are the
kilograms of hand luggage may be 10 kilos costs?
or less.
Well luckily there are no extra costs for Oh that is good. thanks
bringing your hand luggage as aircraft
baggage.
Sir/madam, may I ask whether you have Important items such as?
any important items you have in your hand
luggage?
Important items such as medicine or your Oh yes indeed, i'll remove them, after that
passport, ticket or maybe your wallet? you can take my luggage.
Thank you sir/madam… have a moment oh okay
please.
Here you go, this is the proof that you Okay thanks. Where can I find my luggage
handed in your luggage as aircraft luggage. after?
Make sure to keep it safe.
You can find this luggage with your other okay thanks.
luggage at the luggage belt at your airport
of arrival.
Do you have any other questions? No, I don't think so
Okay great, Thank you for understanding Thanks!
and your cooperation, have a nice flight.
boord
Crew PAX
Good morning madam, I see that you have Yes, I would like to bring my stroller inside
your stroller with you. because my baby is very heavy.
I would like to provide you with the rules Okay, fine
regarding the stroller.
If there is enough space in the cabin for Okay i see, but i would fastly enter the
your stroller of a maximum of 15 x 30 x 100 plane.
cm, it is allowed to take it with you.
Also if your stroller is bigger than this size,
you can bring your stroller as regular
checked-in luggage and it will be stowed
inside the Aircraft baggage hold without any
costs
I can tell that your stroller is small enough to can you maybe check it in just in case that
fit in the cabin, so you could just take it with there is not enough Space inside the
you/ Aircraft?
I see that your stroller has been checked-in.
I would like to take your stroller from here
so that we can stow it inside the aircraft
baggage hold.
Yes of course I can, please have a moment. Fine, but please hurry.
Here is a receipt to prove that you had thanks.
checked in your stroller, please keep this
ticket safe.
You can find your stroller at the luggage
band.
Thank you for understanding and your
Cooperation, have a Great flight.
, Role play 2: Hand luggage is too heavy.
Crew Pax
Good Morning sir/madam, I see that you Oh no…
brought your hand luggage this far, but
unfortunately it is way too large for in the
cabin.
The maximum size of hand luggage is Oh okay, my luggage is indeed way too
55x35x25cm. and the maximum amount of big.. but what can I do? and what are the
kilograms of hand luggage may be 10 kilos costs?
or less.
Well luckily there are no extra costs for Oh that is good. thanks
bringing your hand luggage as aircraft
baggage.
Sir/madam, may I ask whether you have Important items such as?
any important items you have in your hand
luggage?
Important items such as medicine or your Oh yes indeed, i'll remove them, after that
passport, ticket or maybe your wallet? you can take my luggage.
Thank you sir/madam… have a moment oh okay
please.
Here you go, this is the proof that you Okay thanks. Where can I find my luggage
handed in your luggage as aircraft luggage. after?
Make sure to keep it safe.
You can find this luggage with your other okay thanks.
luggage at the luggage belt at your airport
of arrival.
Do you have any other questions? No, I don't think so
Okay great, Thank you for understanding Thanks!
and your cooperation, have a nice flight.
