BUS 335 Staffing Quiz Staffing Organizations by Heneman – Test Bank

BUS 335 Staffing Organizations Staffing Organizations by Heneman – Test Bank ch1 Student: ___________________________________________________________________________ 1. Human capital refers to the knowledge, skill, and ability of people and their motivation to use them successfully on the job. True False 2. For the average organization, employee costs (wages or salaries and benefits) are under 10% of its total revenue. True False 3. Staffing is the process of acquiring, deploying, and retaining a workforce of sufficient quantity and quality to create positive impacts on the organization's effectiveness. True False 4. Acquisition activities involve external staffing systems that govern the initial intake of applicants into the organization. True False 5. Internal staffing systems work in fundamentally different ways than external staffing systems. True False 6. Organizations should attempt to eliminate all employee turnover if at all possible. True False 7. Employee turnover does not represent a significant cost to most organizations. True False 8. Staffing is more of a process than an event. True False