Leadership Proctored #1 Remediation

Ch. 1: ● Define emotional intelligence: - Emotional intelligence is the ability of an individual to perceive and manage the emotions of self and others. ● Characteristics of an emotionally intelligent leader: - Insight into the emotions of members of the team - Understands the perspective of others - Encourages constructive criticism and is open to new ideas - Able to maintain focus while multitasking - Manages emotions and channels them in a positive direction, which in turn helps the team accomplish its goals - Committed to the delivery of high-quality client care - Refrains from judgment in controversial or emotionally- charged situations until facts are gathered Ch. 2: ● Roles of a case manager: - Coordinating care of clients who have complex health care needs - Facilitating continuity of care - Improving efficiency of care - Enhancing quality of care provided - Limiting cost and lengthy stays - Advocating for the client and family Ch. 3: ● Describe another term used for lateral violence: - Lateral violence is also known as horizontal abuse or horizontal hostility. ● Interventions to deter disruptive behavior: - Create an environment of mutual respect among staff. - Model appropriate behavior. - Increase staff awareness about disruptive behavior. - Make staff aware that offensive online remarks about employers and coworkers are a form of bullying and is prohibited even if the nurse is off-duty and it is posted off-site of the facility. - Avoid making excuses for disruptive behavior. - Support zero tolerance for disruptive behavior