,
,
, Unit 8
Recruitment and
Selection Process
Portfolio of
Documents
Name: Coursework2u
Job role applied for: Customer Assistant
, P3 – Prepare appropriate documentation for use in the
recruitment and selection activities
Contents:
1. Job Advert
2. Job Description
3. Person Specification
4. Interview Questions
5. Interviewee Feedback Form
6. Interviewer Feedback Form
7. Completed Application Form
8. CV
9. Covering Letter (Letter of Application)
10. Peer Review of Portfolio of Documents
All of the above must adhere to equal opportunities
legislation in the UK
, 1. Job Advert
Create an advert for the job role that you have applied for. Where would this
advert be placed?
This advert was placed on Tesco website
, 2. Job Description
Write a job description
,
, 3. Person Specification
Include essential and desirable skills
Essential
A passion for delivering great service, greeting customers with a smile and
serving them with pride
The ability to create rapport with customers, meaning they leave the store
having experienced a great shopping trip
To take the initiative and make decisions that are right for our customers
Work well within a team and communicate effectively and openly with others
Build relationships with colleagues to create a team spirit, having fun and
celebrating success
Be at work on time, properly presented ready to be a brand ambassador
Desirable skills
Ability to use positive language as effective customer service means having the
ability to make minor changes in your conversational patterns.
Time management skills to ensure there is a limit to the amount of time you can
dedicate to each customer
Ability to read customers since you won’t always be able to see customers face-
to-face, and in many instances, you won’t even hear a customer’s voice. But that
doesn’t exempt you from being able to read the customer’s current emotional
state.
Persuasion skills to convince interested customers that Tesco product is right for
them.
,
, Unit 8
Recruitment and
Selection Process
Portfolio of
Documents
Name: Coursework2u
Job role applied for: Customer Assistant
, P3 – Prepare appropriate documentation for use in the
recruitment and selection activities
Contents:
1. Job Advert
2. Job Description
3. Person Specification
4. Interview Questions
5. Interviewee Feedback Form
6. Interviewer Feedback Form
7. Completed Application Form
8. CV
9. Covering Letter (Letter of Application)
10. Peer Review of Portfolio of Documents
All of the above must adhere to equal opportunities
legislation in the UK
, 1. Job Advert
Create an advert for the job role that you have applied for. Where would this
advert be placed?
This advert was placed on Tesco website
, 2. Job Description
Write a job description
,
, 3. Person Specification
Include essential and desirable skills
Essential
A passion for delivering great service, greeting customers with a smile and
serving them with pride
The ability to create rapport with customers, meaning they leave the store
having experienced a great shopping trip
To take the initiative and make decisions that are right for our customers
Work well within a team and communicate effectively and openly with others
Build relationships with colleagues to create a team spirit, having fun and
celebrating success
Be at work on time, properly presented ready to be a brand ambassador
Desirable skills
Ability to use positive language as effective customer service means having the
ability to make minor changes in your conversational patterns.
Time management skills to ensure there is a limit to the amount of time you can
dedicate to each customer
Ability to read customers since you won’t always be able to see customers face-
to-face, and in many instances, you won’t even hear a customer’s voice. But that
doesn’t exempt you from being able to read the customer’s current emotional
state.
Persuasion skills to convince interested customers that Tesco product is right for
them.
