CHAPTER 8
TEAM PERFORMANCE&CONFLICT MANAGEMENT
TEAM PREFORMANCE
CRITERIA FOR SUCCESSFUL TEAM PERFORMANCE
Interpersonal attitudes and behaviour
• Members have a positive attitude of support and motivation towards each other.
• Good/Sound interpersonal relationships will ensure job satisfaction/increase productivity of the team.
• Members are committed/passionate towards achieving a common goal/ objectives.
• Team leader acknowledges/gives credit to members for positive contributions.
Shared values/ Mutual trust and support
• Shows loyalty/respect/trust towards team members despite differences.
• Shows respect for the knowledge/skills of other members.
• Perform team tasks with integrity/pursuing responsibility/meeting team deadlines with necessary
commitment to team goals.
Communication
• A clear set of processes/procedures for teamwork ensures that every team member understands his/her
role.
• Efficient/Good communication between team members may result in quick decisions.
• Quality feedback improves the morale of the team.
• Open/Honest discussions lead to effective solutions of problems.
• Continuous review of team progress ensures that team members can rectify mistakes/act pro-actively to
ensure that goals/targets are reached.
Co-operation/ Collaboration
• Clearly defined realistic goals are set, so that all members know exactly what is to be accomplished.
• All members take part in decision making
• Willingness to co-operate as a unit to achieve team objectives.
• Co-operate with management to achieve team/business objectives.
• Agree on methods/ways to get the job done effectively without wasting time on conflict resolution.
CHARACTERISTICS OF SUCCESSFUL TEAM PERFORMANCE
→ There is a climate of respect/trust and honesty
→ Share a set of team values and implement group decisions.
→ Successful teams have sound intra-team relations
→ Team members enjoy open communication and deal with items of conflict immediately.
→ Teams are accountable and members know the time frame for achieving their goals.
→ Teams pay attention to the needs of the individual team members.
TEAM PERFORMANCE&CONFLICT MANAGEMENT
TEAM PREFORMANCE
CRITERIA FOR SUCCESSFUL TEAM PERFORMANCE
Interpersonal attitudes and behaviour
• Members have a positive attitude of support and motivation towards each other.
• Good/Sound interpersonal relationships will ensure job satisfaction/increase productivity of the team.
• Members are committed/passionate towards achieving a common goal/ objectives.
• Team leader acknowledges/gives credit to members for positive contributions.
Shared values/ Mutual trust and support
• Shows loyalty/respect/trust towards team members despite differences.
• Shows respect for the knowledge/skills of other members.
• Perform team tasks with integrity/pursuing responsibility/meeting team deadlines with necessary
commitment to team goals.
Communication
• A clear set of processes/procedures for teamwork ensures that every team member understands his/her
role.
• Efficient/Good communication between team members may result in quick decisions.
• Quality feedback improves the morale of the team.
• Open/Honest discussions lead to effective solutions of problems.
• Continuous review of team progress ensures that team members can rectify mistakes/act pro-actively to
ensure that goals/targets are reached.
Co-operation/ Collaboration
• Clearly defined realistic goals are set, so that all members know exactly what is to be accomplished.
• All members take part in decision making
• Willingness to co-operate as a unit to achieve team objectives.
• Co-operate with management to achieve team/business objectives.
• Agree on methods/ways to get the job done effectively without wasting time on conflict resolution.
CHARACTERISTICS OF SUCCESSFUL TEAM PERFORMANCE
→ There is a climate of respect/trust and honesty
→ Share a set of team values and implement group decisions.
→ Successful teams have sound intra-team relations
→ Team members enjoy open communication and deal with items of conflict immediately.
→ Teams are accountable and members know the time frame for achieving their goals.
→ Teams pay attention to the needs of the individual team members.
