CERTIFIED TRAVEL AGENT EXAM SCRIPT
TESTED QUESTIONS FULL SOLUTION
PREMIUM STUDY MATERIAL
●● Accidental death and dismemberment insurance-
Answer: Coverage provides cash payment for accidental loss of life or
limb while traveling.
●● Acknowledge-
Answer: Listening technique used to show customers that you value
what they are saying.
●● Acquiring bank-
Answer: The bank with the relationship with the merchant. The bank
acquires—or accumulates—the credit card purchase slips for processing
into the payment system.
●● Active listening-
Answer: Listening that occurs when a person takes the responsibility to
understand something, without any prejudgment, by inviting the
communication to continue.
●● Active Listening-
,Answer: The level of listening that requires our highest degree of
involvement; listening to help others by using verbal and nonverbal
responses to express empathy for the speaker; listening for feelings and
emotions.
●● Address Verification System (AVS)-
Answer: An additional security feature that indicates that the person
presenting the card also knows personal information about the
cardholder, such as the home billing address for that card.
●● Adventure Tour-
Answer: A tour designed around an adventurous activity such as rafting,
hiking, and mountain climbing.
●● Affinity group travel-
Answer: A category of travel that consists of a group of people who
share a common hobby, interest, or activity, or who are united through
regular participation in shared outings. Often it is treated as a
subcategory of leisure travel.
●● Affinity Group-
Answer: A group of people who share a common hobby, interest, or
activity, or who are united through regular participation on shared
outings.
,●● All-inclusive Resort-
Answer: Type of resort that includes accommodations, meals,
entertainment, and a majority of on-site activities for a single price
●● All-inclusives-
Answer: Resorts found around the globe, offering resort living at one
price that may include airfare, room, meals, tips, entertainment, and use
of all sports equipment.
●● Allocentric-
Answer: A person whose life is centered on varied interests (the Latin
root "allo" means "varied in form"). Allocentrics are outgoing, confident,
and curious. Also sometimes called a venturer.
●● Amazon Safari Lodges-
Answer: A type of accommodation found throughout the jungle regions
of the Amazon basin, some of which are extremely primitive; many
lodges don't have running water or electricity; only for the adventurous.
●● Ambushers-
Answer: Ineffective listeners who cannot wait to jump into the
conversation to disagree with the speaker.
●● Amiable-
, Answer: A communication style characterized by friendliness,
cooperation, and patience.
●● Analytic-
Answer: A communication style characterized by seriousness, logic, and
precision.
●● Approved-to-travel list-
Answer: A list provided by a company detailing the employees who are
approved to travel using the company's payment arrangements.
●● Assertive Questions-
Answer: Questions that lead your client to the notion of escorted
vacation travel
●● Auditor's coupon-
Answer: The last copy of an airline ticket.
●● Authorization code-
Answer: The indication from the credit card company that the card is in
good standing and has not been reported stolen and that the amount is
not over the credit limit.
●● Back-to-back ticketing-
TESTED QUESTIONS FULL SOLUTION
PREMIUM STUDY MATERIAL
●● Accidental death and dismemberment insurance-
Answer: Coverage provides cash payment for accidental loss of life or
limb while traveling.
●● Acknowledge-
Answer: Listening technique used to show customers that you value
what they are saying.
●● Acquiring bank-
Answer: The bank with the relationship with the merchant. The bank
acquires—or accumulates—the credit card purchase slips for processing
into the payment system.
●● Active listening-
Answer: Listening that occurs when a person takes the responsibility to
understand something, without any prejudgment, by inviting the
communication to continue.
●● Active Listening-
,Answer: The level of listening that requires our highest degree of
involvement; listening to help others by using verbal and nonverbal
responses to express empathy for the speaker; listening for feelings and
emotions.
●● Address Verification System (AVS)-
Answer: An additional security feature that indicates that the person
presenting the card also knows personal information about the
cardholder, such as the home billing address for that card.
●● Adventure Tour-
Answer: A tour designed around an adventurous activity such as rafting,
hiking, and mountain climbing.
●● Affinity group travel-
Answer: A category of travel that consists of a group of people who
share a common hobby, interest, or activity, or who are united through
regular participation in shared outings. Often it is treated as a
subcategory of leisure travel.
●● Affinity Group-
Answer: A group of people who share a common hobby, interest, or
activity, or who are united through regular participation on shared
outings.
,●● All-inclusive Resort-
Answer: Type of resort that includes accommodations, meals,
entertainment, and a majority of on-site activities for a single price
●● All-inclusives-
Answer: Resorts found around the globe, offering resort living at one
price that may include airfare, room, meals, tips, entertainment, and use
of all sports equipment.
●● Allocentric-
Answer: A person whose life is centered on varied interests (the Latin
root "allo" means "varied in form"). Allocentrics are outgoing, confident,
and curious. Also sometimes called a venturer.
●● Amazon Safari Lodges-
Answer: A type of accommodation found throughout the jungle regions
of the Amazon basin, some of which are extremely primitive; many
lodges don't have running water or electricity; only for the adventurous.
●● Ambushers-
Answer: Ineffective listeners who cannot wait to jump into the
conversation to disagree with the speaker.
●● Amiable-
, Answer: A communication style characterized by friendliness,
cooperation, and patience.
●● Analytic-
Answer: A communication style characterized by seriousness, logic, and
precision.
●● Approved-to-travel list-
Answer: A list provided by a company detailing the employees who are
approved to travel using the company's payment arrangements.
●● Assertive Questions-
Answer: Questions that lead your client to the notion of escorted
vacation travel
●● Auditor's coupon-
Answer: The last copy of an airline ticket.
●● Authorization code-
Answer: The indication from the credit card company that the card is in
good standing and has not been reported stolen and that the amount is
not over the credit limit.
●● Back-to-back ticketing-
