Name Class Dat
: : e:
Chapter 01 - Service and Repair: Fixtures
1. Technicians only represent themselves when speaking with customers, not the сompany they work for.
a. True
b. False
ANSWER: False
POINTS: 1
QUESTION TYPE: True / False
HAS VARIABLES: False
DATE CREATED: 7/30/2019 2:31 PM
DATE MODIFIED: 7/30/2019 2:35 PM
2. Despite their sturdy design and construction, industrial fixtures and fittings may still require service and repair due to
their heavy usage.
a. True
b. False
ANSWER: True
POINTS: 1
QUESTION TYPE: True / False
HAS VARIABLES: False
DATE CREATED: 7/30/2019 2:31 PM
DATE MODIFIED: 7/30/2019 2:34 PM
3. It is impossible for non-freezing (“frost-proof”) wall hydrants to freeze.
a. True
b. False
ANSWER: False
POINTS: 1
QUESTION TYPE: True / False
HAS VARIABLES: False
DATE CREATED: 7/30/2019 2:32 PM
DATE MODIFIED: 7/30/2019 2:32 PM
4. What is the first step in solving any plumbing problem as a service technician?
a. order replacement parts
b. work up an invoice
c. gather all facts from all involved parties
d. inform customer how long the job will take
ANSWER: c
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
DATE CREATED: 7/30/2019 2:33 PM
DATE MODIFIED: 7/30/2019 2:34 PM
Copyright Cengage Learning. Powered by Cognero. Page 1
,Name Class Dat
: : e:
Chapter 01 - Service and Repair: Fixtures
5. What would be а reason for suggesting the replacement of an entire system, rather than simply replacing a defective
part?
a. system is old, with outdated, inefficient features
b. make the company more money
c. not worth your time to replace just one part
d. manufacturer incentives for company or technician
ANSWER: a
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
DATE CREATED: 7/30/2019 2:35 PM
DATE MODIFIED: 7/30/2019 2:37 PM
6. What is a probable cause for a leak on the floor at the base of a water closet?
a. leaking flush valve
b. bad seal from bowl to flange
c. cracked overflow tube threads
d. water rising above overflow level
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
DATE CREATED: 7/30/2019 2:37 PM
DATE MODIFIED: 7/30/2019 2:38 PM
7. Which of the following is NOT a type of residential lavatory faucet?
a. single bibb
b. combination two-handle
c. quadruple bibb
d. single lever
ANSWER: c
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
DATE CREATED: 7/30/2019 2:38 PM
DATE MODIFIED: 7/30/2019 2:39 PM
8. ASSE Code 1070 limits public hand-washing water temperature to:
a. 110 degrees
b. 85 degrees
c. 135 degrees
d. 140 degrees
Copyright Cengage Learning. Powered by Cognero. Page 2
,Name Class Dat
: : e:
Chapter 01 - Service and Repair: Fixtures
ANSWER: a
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
DATE CREATED: 7/30/2019 2:39 PM
DATE MODIFIED: 7/30/2019 2:40 PM
9. Which of the following is a use for an industrial interceptor?
a. precious metal recovery
b. grease interception
c. sand interception
d. all of the above
ANSWER: d
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
DATE CREATED: 7/30/2019 2:40 PM
DATE MODIFIED: 7/30/2019 2:40 PM
10. What type of faсility would typically employ a stainless steel water closet and lavatory?
a. school
b. factory
c. penal institution
d. church
ANSWER: c
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
DATE CREATED: 7/30/2019 2:41 PM
DATE MODIFIED: 7/30/2019 2:41 PM
11. Which of the follоwing is NOT an example of а trap seal primer?
a. water from waste discharges
b. oil from solenoid timer valve
c. water from differential pressure supply valves
d. water from solenoid timer valve
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
DATE CREATED: 7/30/2019 2:41 PM
DATE MODIFIED: 7/30/2019 2:42 PM
Copyright Cengage Learning. Powered by Cognero. Page 3
, Name Class Dat
: : e:
Chapter 01 - Service and Repair: Fixtures
12. What is a good strategy for dealing with a customer who is upset or frustrated?
a. pass them on to a supervisor
b. refuse to back down
c. be a good listener
d. direct them to another business
ANSWER: c
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
DATE CREATED: 7/30/2019 2:43 PM
DATE MODIFIED: 7/30/2019 2:43 PM
13. Typically, residential tub or shower valves are designed to be accessible from which side?
a. front side
b. top
c. bottom
d. back side
ANSWER: a
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
DATE CREATED: 7/30/2019 2:43 PM
DATE MODIFIED: 7/30/2019 2:44 PM
14. What is a commonly used term for a ballcock?
a. siphon valve
b. shelf valve
c. cartridge valve
d. fill valve
ANSWER: d
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
DATE CREATED: 7/30/2019 3:45 PM
DATE MODIFIED: 7/30/2019 3:45 PM
15. What is a benefit of using a commercial flushometer?
a. water conservation
b. hands-free flushing
c. cleaner lavatory facilities
d. all of the above
Copyright Cengage Learning. Powered by Cognero. Page 4
: : e:
Chapter 01 - Service and Repair: Fixtures
1. Technicians only represent themselves when speaking with customers, not the сompany they work for.
a. True
b. False
ANSWER: False
POINTS: 1
QUESTION TYPE: True / False
HAS VARIABLES: False
DATE CREATED: 7/30/2019 2:31 PM
DATE MODIFIED: 7/30/2019 2:35 PM
2. Despite their sturdy design and construction, industrial fixtures and fittings may still require service and repair due to
their heavy usage.
a. True
b. False
ANSWER: True
POINTS: 1
QUESTION TYPE: True / False
HAS VARIABLES: False
DATE CREATED: 7/30/2019 2:31 PM
DATE MODIFIED: 7/30/2019 2:34 PM
3. It is impossible for non-freezing (“frost-proof”) wall hydrants to freeze.
a. True
b. False
ANSWER: False
POINTS: 1
QUESTION TYPE: True / False
HAS VARIABLES: False
DATE CREATED: 7/30/2019 2:32 PM
DATE MODIFIED: 7/30/2019 2:32 PM
4. What is the first step in solving any plumbing problem as a service technician?
a. order replacement parts
b. work up an invoice
c. gather all facts from all involved parties
d. inform customer how long the job will take
ANSWER: c
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
DATE CREATED: 7/30/2019 2:33 PM
DATE MODIFIED: 7/30/2019 2:34 PM
Copyright Cengage Learning. Powered by Cognero. Page 1
,Name Class Dat
: : e:
Chapter 01 - Service and Repair: Fixtures
5. What would be а reason for suggesting the replacement of an entire system, rather than simply replacing a defective
part?
a. system is old, with outdated, inefficient features
b. make the company more money
c. not worth your time to replace just one part
d. manufacturer incentives for company or technician
ANSWER: a
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
DATE CREATED: 7/30/2019 2:35 PM
DATE MODIFIED: 7/30/2019 2:37 PM
6. What is a probable cause for a leak on the floor at the base of a water closet?
a. leaking flush valve
b. bad seal from bowl to flange
c. cracked overflow tube threads
d. water rising above overflow level
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
DATE CREATED: 7/30/2019 2:37 PM
DATE MODIFIED: 7/30/2019 2:38 PM
7. Which of the following is NOT a type of residential lavatory faucet?
a. single bibb
b. combination two-handle
c. quadruple bibb
d. single lever
ANSWER: c
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
DATE CREATED: 7/30/2019 2:38 PM
DATE MODIFIED: 7/30/2019 2:39 PM
8. ASSE Code 1070 limits public hand-washing water temperature to:
a. 110 degrees
b. 85 degrees
c. 135 degrees
d. 140 degrees
Copyright Cengage Learning. Powered by Cognero. Page 2
,Name Class Dat
: : e:
Chapter 01 - Service and Repair: Fixtures
ANSWER: a
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
DATE CREATED: 7/30/2019 2:39 PM
DATE MODIFIED: 7/30/2019 2:40 PM
9. Which of the following is a use for an industrial interceptor?
a. precious metal recovery
b. grease interception
c. sand interception
d. all of the above
ANSWER: d
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
DATE CREATED: 7/30/2019 2:40 PM
DATE MODIFIED: 7/30/2019 2:40 PM
10. What type of faсility would typically employ a stainless steel water closet and lavatory?
a. school
b. factory
c. penal institution
d. church
ANSWER: c
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
DATE CREATED: 7/30/2019 2:41 PM
DATE MODIFIED: 7/30/2019 2:41 PM
11. Which of the follоwing is NOT an example of а trap seal primer?
a. water from waste discharges
b. oil from solenoid timer valve
c. water from differential pressure supply valves
d. water from solenoid timer valve
ANSWER: b
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
DATE CREATED: 7/30/2019 2:41 PM
DATE MODIFIED: 7/30/2019 2:42 PM
Copyright Cengage Learning. Powered by Cognero. Page 3
, Name Class Dat
: : e:
Chapter 01 - Service and Repair: Fixtures
12. What is a good strategy for dealing with a customer who is upset or frustrated?
a. pass them on to a supervisor
b. refuse to back down
c. be a good listener
d. direct them to another business
ANSWER: c
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
DATE CREATED: 7/30/2019 2:43 PM
DATE MODIFIED: 7/30/2019 2:43 PM
13. Typically, residential tub or shower valves are designed to be accessible from which side?
a. front side
b. top
c. bottom
d. back side
ANSWER: a
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
DATE CREATED: 7/30/2019 2:43 PM
DATE MODIFIED: 7/30/2019 2:44 PM
14. What is a commonly used term for a ballcock?
a. siphon valve
b. shelf valve
c. cartridge valve
d. fill valve
ANSWER: d
POINTS: 1
QUESTION TYPE: Multiple Choice
HAS VARIABLES: False
DATE CREATED: 7/30/2019 3:45 PM
DATE MODIFIED: 7/30/2019 3:45 PM
15. What is a benefit of using a commercial flushometer?
a. water conservation
b. hands-free flushing
c. cleaner lavatory facilities
d. all of the above
Copyright Cengage Learning. Powered by Cognero. Page 4
