Chapter 01 - The Complexities of Organizational Communication
1. The globalization movement has led to practices such as outsourcing.
a. True
b. False
ANSWER: True
RATIONALE: The globalization movement has led to practices such as outsourcing, in which businesses
move manufacturing and service centers to countries where labor is less expensive but may
also lack important labor protections.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.1 - Be able to describe how today’s world is complicated by globalization, global
insecurity, climate change, and changing demographics.
KEYWORDS: Bloom’s: Remember
DATE CREATED: 3/15/2024 12:26 AM
DATE MODIFIED: 3/15/2024 7:35 AM
2. Homeland security refers tо the organized efforts of civilians to ensure safety and resilience against terrorism and other
dangers.
a. True
b. False
ANSWER: True
RATIONALE: Organizational communication scholars can also consider the role of the individual citizens
as they encounter homeland security, which refers to the organized efforts of governments to
ensure safety and resilience against terrorism and other dangers.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.1 - Be able to describe how today’s world is complicated by globalization, global
insecurity, climate change, and changing demographics.
KEYWORDS: Bloom’s: Remember
DATE CREATED: 3/15/2024 12:28 AM
DATE MODIFIED: 3/15/2024 7:35 AM
3. Changing demographics have coincided with social movements emphasizing social justice and equity becаuse the
systems in place are alrеady fair and just.
a. True
b. False
ANSWER: False
RATIONALE: Changing demographics have coincided with social movements emphasizing social justice
and equity, underscoring the need to reckon with systemic inequities (Williams et al., 2023)
and the inadequacy of existing organizational approaches to diversity, equity, and inclusion
(Ballard et al., 2020).
POINTS: 1
REFERENCES: Our Complicated World
Copyright Cengage Learning. Powered by Cognero. Page 1
,Chapter 01 - The Complexities of Organizational Communication
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.1 - Be able to describe how today’s world is complicated by globalization, global
insecurity, climate change, and changing demographics.
KEYWORDS: Bloom’s: Understand
DATE CREATED: 3/15/2024 12:29 AM
DATE MODIFIED: 3/15/2024 7:35 AM
4. It’s easy to understand how globalization is going to work because our world is quite simple.
a. True
b. False
ANSWER: False
RATIONALE: Our new world involves complex interconnections between business, political, and cultural
systems, making it difficult to fully understand the ramifications of both globalization
systems and the proposed means through which globalization can “work” effectively.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.1 - Be able to describe how today’s world is complicated by globalization, global
insecurity, climate change, and changing demographics.
KEYWORDS: Bloom’s: Understand
DATE CREATED: 3/15/2024 12:29 AM
DATE MODIFIED: 3/15/2024 7:35 AM
5. Globalization can exacerbate problems such as domestic job loss, the exploitation of workers, and environmental
problems.
a. True
b. False
ANSWER: True
RATIONALE: For many, the global economy offers exciting opportunities for entrepreneurs with the
requisite skills. Globalization can also exacerbate problems such as domestic job loss, the
exploitation of workers, and environmental problems.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.1 - Be able to describe how today’s world is complicated by globalization, global
insecurity, climate change, and changing demographics.
KEYWORDS: Bloom’s: Understand
DATE CREATED: 3/15/2024 12:30 AM
DATE MODIFIED: 3/15/2024 7:35 AM
6. When we consider organizational structure, the most important aspect is the basic hierarchy.
a. True
b. False
Copyright Cengage Learning. Powered by Cognero. Page 2
,Chapter 01 - The Complexities of Organizational Communication
ANSWER: True
RATIONALE: When we think about the idea of “structure,” we need to consider more than basic
hierarchical structure or even more complex team structures. We also need to consider
structures based on collective and communal relationships, structures that eschew hierarchy
in favor of flat organizational forms, and structures that cross boundaries of time and space.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.3 - Develop and prepare to apply more complex thinking about organizations by
considering a variety of organizational forms and the reality that organizations are often
paradoxical.
KEYWORDS: Bloom’s: Understand
DATE CREATED: 3/15/2024 12:30 AM
DATE MODIFIED: 3/15/2024 7:35 AM
7. The role of organizational communication in climate change and global warming is limited.
a. True
b. False
ANSWER: False
RATIONALE: Climate change has intensified heatwaves and made wildfires more common and more
dangerous. The vast majority of scientists now agree that recent changes in our climate—
caused by the phenomenon known as global warming—can be attributed to the activities of
organizations.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.2 - Understand how the concept of “requisite variety” and the increasing complexity of
organizing make it essential to learn multiple approaches to the study and practice of
organizational communication.
KEYWORDS: Bloom’s: Understand
DATE CREATED: 3/15/2024 12:30 AM
DATE MODIFIED: 3/15/2024 7:35 AM
8. Organizational goals arе only important if they are about the “bottom line.”
a. True
b. False
ANSWER: False
RATIONALE: When we think about the concept of “goals,” we need to move far beyond the economic
goals that are often assumed in discussions of the “bottom line.”
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.3 - Develop and prepare to apply more complex thinking about organizations by
Copyright Cengage Learning. Powered by Cognero. Page 3
, Chapter 01 - The Complexities of Organizational Communication
considering a variety of organizational forms and the reality that organizations are often
paradoxical.
KEYWORDS: Bloom’s: Understand
DATE CREATED: 3/15/2024 12:31 AM
DATE MODIFIED: 3/15/2024 7:35 AM
9. Successful organizations and groups need to be as “complicated” as the problems that confront them.
a. True
b. False
ANSWER: True
RATIONALE: Weick has a lot to say about how we organize and make sense of organizing through ongoing
interaction. At this point, though, it is helpful to consider one concept that Weick
emphasizes: requisite variety. This concept suggests that successful organizations and groups
need to be as “complicated” as the problems that confront them.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.2 - Understand how the concept of “requisite variety” and the increasing complexity of
organizing make it essential to learn multiple approaches to the study and practice of
organizational communication.
KEYWORDS: Bloom’s: Understand
DATE CREATED: 3/15/2024 12:31 AM
DATE MODIFIED: 3/15/2024 7:35 AM
10. The rhetorical model of communication views communication as the practical art of discourse.
a. True
b. False
ANSWER: True
RATIONALE: The rhetorical model of communication views communication as the practical art of
discourse considering the communication strategies of organizational leaders during times of
crisis.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.5 - Identify the seven conceptualizations of communication and how these
conceptualizations can change our thinking about organizational communication.
KEYWORDS: Bloom’s: Remember
DATE CREATED: 3/15/2024 12:31 AM
DATE MODIFIED: 3/15/2024 7:35 AM
11. Which approach to communication is characterized by investigating communication in the workplace by finding
optimal ways to set up a communication network system for employees who telecommute?
a. Psychological
b. Elliptical
Copyright Cengage Learning. Powered by Cognero. Page 4
1. The globalization movement has led to practices such as outsourcing.
a. True
b. False
ANSWER: True
RATIONALE: The globalization movement has led to practices such as outsourcing, in which businesses
move manufacturing and service centers to countries where labor is less expensive but may
also lack important labor protections.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.1 - Be able to describe how today’s world is complicated by globalization, global
insecurity, climate change, and changing demographics.
KEYWORDS: Bloom’s: Remember
DATE CREATED: 3/15/2024 12:26 AM
DATE MODIFIED: 3/15/2024 7:35 AM
2. Homeland security refers tо the organized efforts of civilians to ensure safety and resilience against terrorism and other
dangers.
a. True
b. False
ANSWER: True
RATIONALE: Organizational communication scholars can also consider the role of the individual citizens
as they encounter homeland security, which refers to the organized efforts of governments to
ensure safety and resilience against terrorism and other dangers.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.1 - Be able to describe how today’s world is complicated by globalization, global
insecurity, climate change, and changing demographics.
KEYWORDS: Bloom’s: Remember
DATE CREATED: 3/15/2024 12:28 AM
DATE MODIFIED: 3/15/2024 7:35 AM
3. Changing demographics have coincided with social movements emphasizing social justice and equity becаuse the
systems in place are alrеady fair and just.
a. True
b. False
ANSWER: False
RATIONALE: Changing demographics have coincided with social movements emphasizing social justice
and equity, underscoring the need to reckon with systemic inequities (Williams et al., 2023)
and the inadequacy of existing organizational approaches to diversity, equity, and inclusion
(Ballard et al., 2020).
POINTS: 1
REFERENCES: Our Complicated World
Copyright Cengage Learning. Powered by Cognero. Page 1
,Chapter 01 - The Complexities of Organizational Communication
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.1 - Be able to describe how today’s world is complicated by globalization, global
insecurity, climate change, and changing demographics.
KEYWORDS: Bloom’s: Understand
DATE CREATED: 3/15/2024 12:29 AM
DATE MODIFIED: 3/15/2024 7:35 AM
4. It’s easy to understand how globalization is going to work because our world is quite simple.
a. True
b. False
ANSWER: False
RATIONALE: Our new world involves complex interconnections between business, political, and cultural
systems, making it difficult to fully understand the ramifications of both globalization
systems and the proposed means through which globalization can “work” effectively.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.1 - Be able to describe how today’s world is complicated by globalization, global
insecurity, climate change, and changing demographics.
KEYWORDS: Bloom’s: Understand
DATE CREATED: 3/15/2024 12:29 AM
DATE MODIFIED: 3/15/2024 7:35 AM
5. Globalization can exacerbate problems such as domestic job loss, the exploitation of workers, and environmental
problems.
a. True
b. False
ANSWER: True
RATIONALE: For many, the global economy offers exciting opportunities for entrepreneurs with the
requisite skills. Globalization can also exacerbate problems such as domestic job loss, the
exploitation of workers, and environmental problems.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.1 - Be able to describe how today’s world is complicated by globalization, global
insecurity, climate change, and changing demographics.
KEYWORDS: Bloom’s: Understand
DATE CREATED: 3/15/2024 12:30 AM
DATE MODIFIED: 3/15/2024 7:35 AM
6. When we consider organizational structure, the most important aspect is the basic hierarchy.
a. True
b. False
Copyright Cengage Learning. Powered by Cognero. Page 2
,Chapter 01 - The Complexities of Organizational Communication
ANSWER: True
RATIONALE: When we think about the idea of “structure,” we need to consider more than basic
hierarchical structure or even more complex team structures. We also need to consider
structures based on collective and communal relationships, structures that eschew hierarchy
in favor of flat organizational forms, and structures that cross boundaries of time and space.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.3 - Develop and prepare to apply more complex thinking about organizations by
considering a variety of organizational forms and the reality that organizations are often
paradoxical.
KEYWORDS: Bloom’s: Understand
DATE CREATED: 3/15/2024 12:30 AM
DATE MODIFIED: 3/15/2024 7:35 AM
7. The role of organizational communication in climate change and global warming is limited.
a. True
b. False
ANSWER: False
RATIONALE: Climate change has intensified heatwaves and made wildfires more common and more
dangerous. The vast majority of scientists now agree that recent changes in our climate—
caused by the phenomenon known as global warming—can be attributed to the activities of
organizations.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.2 - Understand how the concept of “requisite variety” and the increasing complexity of
organizing make it essential to learn multiple approaches to the study and practice of
organizational communication.
KEYWORDS: Bloom’s: Understand
DATE CREATED: 3/15/2024 12:30 AM
DATE MODIFIED: 3/15/2024 7:35 AM
8. Organizational goals arе only important if they are about the “bottom line.”
a. True
b. False
ANSWER: False
RATIONALE: When we think about the concept of “goals,” we need to move far beyond the economic
goals that are often assumed in discussions of the “bottom line.”
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.3 - Develop and prepare to apply more complex thinking about organizations by
Copyright Cengage Learning. Powered by Cognero. Page 3
, Chapter 01 - The Complexities of Organizational Communication
considering a variety of organizational forms and the reality that organizations are often
paradoxical.
KEYWORDS: Bloom’s: Understand
DATE CREATED: 3/15/2024 12:31 AM
DATE MODIFIED: 3/15/2024 7:35 AM
9. Successful organizations and groups need to be as “complicated” as the problems that confront them.
a. True
b. False
ANSWER: True
RATIONALE: Weick has a lot to say about how we organize and make sense of organizing through ongoing
interaction. At this point, though, it is helpful to consider one concept that Weick
emphasizes: requisite variety. This concept suggests that successful organizations and groups
need to be as “complicated” as the problems that confront them.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.2 - Understand how the concept of “requisite variety” and the increasing complexity of
organizing make it essential to learn multiple approaches to the study and practice of
organizational communication.
KEYWORDS: Bloom’s: Understand
DATE CREATED: 3/15/2024 12:31 AM
DATE MODIFIED: 3/15/2024 7:35 AM
10. The rhetorical model of communication views communication as the practical art of discourse.
a. True
b. False
ANSWER: True
RATIONALE: The rhetorical model of communication views communication as the practical art of
discourse considering the communication strategies of organizational leaders during times of
crisis.
POINTS: 1
REFERENCES: Our Complicated World
QUESTION TYPE: True / False
HAS VARIABLES: False
LEARNING OBJECTIVES: LO 1.5 - Identify the seven conceptualizations of communication and how these
conceptualizations can change our thinking about organizational communication.
KEYWORDS: Bloom’s: Remember
DATE CREATED: 3/15/2024 12:31 AM
DATE MODIFIED: 3/15/2024 7:35 AM
11. Which approach to communication is characterized by investigating communication in the workplace by finding
optimal ways to set up a communication network system for employees who telecommute?
a. Psychological
b. Elliptical
Copyright Cengage Learning. Powered by Cognero. Page 4
