MGMT 3300 Chapter 3 with correct
answers 100% 2026
defect - Correct Answerany instance when a process fails to satisfy its customer
prevention costs - Correct Answercosts associated with preventing defects before they happen
appraisal costs - Correct Answerincurred when the firm assesses the performance level of its
processes
internal failure costs - Correct Answercosts resulting from defects that are discovered during
the production of a service or product
external failure costs - Correct Answercosts that arise when a defect is discovered after the
customer receives the service or product
warranty - Correct Answera written guarantee that the producer will replace or repair defective
parts or perform the service to the customer's satisfaction
ethical failure costs - Correct Answersocietal and monetary costs associated with deceptively
passing defective services or products to internal or external customers such that it jeopardizes
the well being of stockholders, customers, employees, partners, and creditors
total quantity management (TQM) - Correct Answera philosophy that stresses three principles
for achieving high levels of process performance
quality - Correct Answera customer's level of satisfaction with a service or product
, external customers - Correct Answerpeople or organizations that buy or use a firm's goods or
services
internal customers - Correct Answeremployees in the fro who rely on the output of other
employees
teams - Correct Answersmall groups of people who have a common purpose, set their own
performance goals and approaches, and hold themselves accountable for success
employee empowerment - Correct Answermoves responsibility for decisions further down the
organizational chart to the level of the employee actually doing the job
continuous improvement - Correct Answerthe philosophy of continually seeking ways to
improve processes, based on a Japanese concept called kaizen
six sigma - Correct Answera philosophy that allows managers to think analytically about
processes and their underlying quality
acceptance sampling - Correct Answerthe application of statistical techniques to determine
whether a quantity of material should be accepted or rejected based on the inspection or test
of a sample
acceptable quality level (AQL) - Correct Answera statement of the proportion of defective items
that the buyer will accept in a shipment
statistical process control (SPC) - Correct Answerthe application of statistical techniques to
determine whether a process is delivering what the customer wants
answers 100% 2026
defect - Correct Answerany instance when a process fails to satisfy its customer
prevention costs - Correct Answercosts associated with preventing defects before they happen
appraisal costs - Correct Answerincurred when the firm assesses the performance level of its
processes
internal failure costs - Correct Answercosts resulting from defects that are discovered during
the production of a service or product
external failure costs - Correct Answercosts that arise when a defect is discovered after the
customer receives the service or product
warranty - Correct Answera written guarantee that the producer will replace or repair defective
parts or perform the service to the customer's satisfaction
ethical failure costs - Correct Answersocietal and monetary costs associated with deceptively
passing defective services or products to internal or external customers such that it jeopardizes
the well being of stockholders, customers, employees, partners, and creditors
total quantity management (TQM) - Correct Answera philosophy that stresses three principles
for achieving high levels of process performance
quality - Correct Answera customer's level of satisfaction with a service or product
, external customers - Correct Answerpeople or organizations that buy or use a firm's goods or
services
internal customers - Correct Answeremployees in the fro who rely on the output of other
employees
teams - Correct Answersmall groups of people who have a common purpose, set their own
performance goals and approaches, and hold themselves accountable for success
employee empowerment - Correct Answermoves responsibility for decisions further down the
organizational chart to the level of the employee actually doing the job
continuous improvement - Correct Answerthe philosophy of continually seeking ways to
improve processes, based on a Japanese concept called kaizen
six sigma - Correct Answera philosophy that allows managers to think analytically about
processes and their underlying quality
acceptance sampling - Correct Answerthe application of statistical techniques to determine
whether a quantity of material should be accepted or rejected based on the inspection or test
of a sample
acceptable quality level (AQL) - Correct Answera statement of the proportion of defective items
that the buyer will accept in a shipment
statistical process control (SPC) - Correct Answerthe application of statistical techniques to
determine whether a process is delivering what the customer wants
