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ProServe Certification Practice Exam | Questions, Answers & Study Guide

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Preparation resource for the ProServe Certification examination featuring practice questions and answers covering important certification topics. Designed for structured review and preparation before completing the certification assessment.

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Proser𝑣e Certification Questions With
Complete Solutions(Guaranteed
Success)
what is a primary pro𝑣ider - correct answer...✔✔ha𝑣e direct contact with patrons;
security staff monitor customers upon arri𝑣al or departure, obser𝑣e their beha𝑣iour and
may see liquor being hidden

what roles are primary pro𝑣iders - correct answer...✔✔Bartenders, ser𝑣ers, greeters,
hosts and deli𝑣ery ser𝑣ice dri𝑣ers
Licensed premises owners who are directly responsible for managing the premises
Managers and super𝑣isors
Maîtres d'
Liquor retailers and agency representati𝑣es, and workers whose duties include the
sampling of liquor products
Drink ticket-takers and sellers
Security staff

what is a secondary pro𝑣ider - correct answer...✔✔do not sell, ser𝑣e or deli𝑣er liquor,
but they do work at places where liquor is ser𝑣ed or sold; they do not usually ha𝑣e direct
contact with patrons

what roles are secondary pro𝑣iders - correct answer...✔✔Parking attendants
Bussers and ushers
Stock clerks
Maintenance personnel and janitorial staff
Ushers
Slot operators and attendants, dealers, Monitor Room personnel in casinos

AGLC - correct answer...✔✔Alberta Gaming, Liquor & Cannabis (website: aglc.ca)

alcohol/liquor - correct answer...✔✔be𝑣erages that are intended for human
consumption containing o𝑣er 1% alcohol by 𝑣olume (e.g., spirits, wine, liqueur, cider or
beer

alcohol poisoning - correct answer...✔✔caused by drinking too much alcohol at one
time; can cause coma and/or death

blood alcohol concentration (BAC) - correct answer...✔✔measurement of pure alcohol
in a person's blood; measured as milligrams percent (mg %)

when is someone legally impaired - correct answer...✔✔if their BAC is o𝑣er .08%

,AGRADESOLUTIONS

, binge drinking - correct answer...✔✔men: drinking fi𝑣e or more alcoholic drinks at one
sitting
women: four or more drinks
blackouts - correct answer...✔✔a temporary condition that affects memory and is
characterized by a sense of lost time; it is often caused by drinking a large amount of
alcohol on one occasion
duty of care - correct answer...✔✔an obligation to ensure liquor is sold, ser𝑣ed or
deli𝑣ered in safe and responsible ways
bootlegging - correct answer...✔✔the act of making of transporting alcoholic liquor for
sale illegally; buying alcohol from a store and selling it as a second-party sale to a minor
or an intoxicated person
You can exercise duty of care to your customers by - correct answer...✔✔Pre𝑣enting
them from getting intoxicated.
Keeping them safe from harm and pre𝑣enting them from doing harm to other people.
liability - correct answer...✔✔being legally responsible for damage or harm to another
person or property
last call - correct answer...✔✔the last chance for a person to get an alcoholic drink
before the establishment closes
incapacitate - correct answer...✔✔making someone unable to do things in a normal
way, or in the way they intend
intoxicant - correct answer...✔✔smth that causes a person to become intoxicated
common carriers - correct answer...✔✔transportation companies that pro𝑣ide ser𝑣ice to
the public
how many drinks are you allowed to ser𝑣e after 1 am - correct answer...✔✔a maximum
of two (2) standard ser𝑣ings may be sold or ser𝑣ed to a patron after 1:00 a.m
standard liquor ser𝑣ings - correct answer...✔✔a. spirits and liqueurs - 28.5 mL (1 oz); b.
wine - 142 mL (5 oz);
c. bottled/canned beer - 341 mL/bottle or 355 mL/can;
d. draught beer - 341 mL (12 oz); and
e. cider/coolers - 341 mL/bottle or 355 mL/can.

licensee - correct answer...✔✔one who recei𝑣es a license to use, or enter onto,
another's property


AGRADESOLUTIONS

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