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BADM 326 FINAL EXAM LATEST VERSION QUESTIONS AND
ANSWERS 2026 EDITION
BADM 326 FINAL EXAM – 250 QUESTIONS WITH RATIONALES
SECTION 1: COMMUNICATION & NONVERBAL CUES (Questions 1-60)
1. According to Amy Cuddy's TED Talk, when verbal and nonverbal cues do not
match, what do people tend to trust?
A) Verbal cues over nonverbal cues.
B) Nonverbal cues over verbal cues.
C) Neither verbal nor nonverbal cues.
D) Only facial expressions.
Correct Answer: B
Rationale: Amy Cuddy's research indicates that audiences rely more on body language,
eye contact, and posture than on the actual words spoken to judge a speaker's
confidence and honesty . When verbal and nonverbal messages conflict, nonverbal
cues carry more weight in forming impressions.
2. What is the difference between passive and active listening?
A) Passive listening requires written notes; active listening does not.
B) Active listening involves higher levels of listener involvement, engagement, and
feedback.
C) There is no difference; they are the same skill.
D) Passive listening is only used in business settings.
Correct Answer: B
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Rationale: Active listening involves fully concentrating, understanding, responding, and
remembering what is said . It requires the listener to be engaged, provide feedback, and
demonstrate understanding. Passive listening is more casual and less involved .
3. Andrea is having difficulty at work. Deborah, her boss, calls her in for a meeting.
Andrea admits she is going through a tough time and gets emotional. Deborah
reaches out and pats Andrea's hand. This action is an example of which type of
nonverbal communication?
A) Kinesics
B) Paralanguage
C) Haptic communication
D) Environment
Correct Answer: C
Rationale: Haptic communication is communication through touch . A hand pat,
handshake, or pat on the back conveys empathy, support, reassurance, or
congratulation without words. This is a powerful form of nonverbal communication that
can build rapport and trust.
4. Joe nodded in agreement as the pastor shared his sermon. This is an example of
what type of non-verbal communication?
A) Paralanguage
B) Environment
C) Haptics
D) Kinesics
Correct Answer: D
Rationale: Nodding is a body movement gesture that communicates agreement,
understanding, or encouragement . It falls under the kinesics category of non-verbal
communication, which includes all body movements, gestures, and facial expressions.
5. She smiles warmly at the interview committee. This is an example of what type
of non-verbal communication?
A) Kinesics
B) Paralanguage
C) Environment
D) Haptics
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Correct Answer: A
Rationale: Smiling is a facial expression that communicates warmth, friendliness, and
approachability. It falls under the kinesics category of non-verbal communication,
which includes facial expressions, gestures, and body movements.
6. The use of color in office design can be considered what type of non-verbal
communication?
A) Kinesics
B) Paralanguage
C) Environment
D) Haptics
Correct Answer: C
Rationale: Color choices in office design, branding, and environments communicate
messages (e.g., blue for calm/professionalism, red for excitement/urgency) . This falls
under environmental non-verbal communication, which includes the physical space,
furnishings, lighting, and design.
7. The physical environment—including technology, furniture arrangement,
lighting, and design—communicates messages about the organization's values,
modernity, and professionalism. This is which type of non-verbal communication?
A) Kinesics
B) Paralanguage
C) Environment
D) Haptics
Correct Answer: C
Rationale: The physical environment communicates messages about the organization's
values, modernity, and professionalism . This includes technology, furniture
arrangement, lighting, and design—all elements of environmental communication.
8. Andrea has been finding it difficult to perform at work. Deborah calls her in for a
meeting. Andrea admits she is going through a tough time. While talking, Andrea
gets emotional. To demonstrate her understanding, Deborah reaches out and pats
Andrea's hand. This action from Deborah is an example of:
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A) Kinesics
B) Paralanguage
C) Haptic communication
D) Environment
Correct Answer: C
Rationale: Haptic communication is communication through touch . The pat on the
hand conveys empathy, support, and reassurance nonverbally. This is often used in
supportive interpersonal interactions.
9. According to the psychologist Abraham Maslow, self-actualizing needs are met
through a:
A) Sense of achievement, competence, and creativity
B) Feelings of self-importance or prestige
C) Sense of belonging and love
D) Physiological needs
Correct Answer: A
Rationale: Maslow's hierarchy of needs places self-actualization at the top—the need
to reach one's full potential through creativity, personal growth, and achievement of
meaningful goals . Esteem needs are satisfied through recognition, status, and feelings
of importance.
10. According to Abraham Maslow, esteem needs are satisfied through:
A) Sense of achievement, competence, and creativity
B) Feelings of self-importance or prestige
C) Sense of belonging and love
D) Physiological needs
Correct Answer: B
Rationale: Esteem needs include the desire for respect, recognition, status, and
feelings of self-importance . These are satisfied through achievement, recognition from
others, and prestige. Self-actualization needs are focused on personal growth and
fulfillment.
11. What are the four levels of information richness in communication?
BADM 326 FINAL EXAM LATEST VERSION QUESTIONS AND
ANSWERS 2026 EDITION
BADM 326 FINAL EXAM – 250 QUESTIONS WITH RATIONALES
SECTION 1: COMMUNICATION & NONVERBAL CUES (Questions 1-60)
1. According to Amy Cuddy's TED Talk, when verbal and nonverbal cues do not
match, what do people tend to trust?
A) Verbal cues over nonverbal cues.
B) Nonverbal cues over verbal cues.
C) Neither verbal nor nonverbal cues.
D) Only facial expressions.
Correct Answer: B
Rationale: Amy Cuddy's research indicates that audiences rely more on body language,
eye contact, and posture than on the actual words spoken to judge a speaker's
confidence and honesty . When verbal and nonverbal messages conflict, nonverbal
cues carry more weight in forming impressions.
2. What is the difference between passive and active listening?
A) Passive listening requires written notes; active listening does not.
B) Active listening involves higher levels of listener involvement, engagement, and
feedback.
C) There is no difference; they are the same skill.
D) Passive listening is only used in business settings.
Correct Answer: B
, Page 2 of 83
Rationale: Active listening involves fully concentrating, understanding, responding, and
remembering what is said . It requires the listener to be engaged, provide feedback, and
demonstrate understanding. Passive listening is more casual and less involved .
3. Andrea is having difficulty at work. Deborah, her boss, calls her in for a meeting.
Andrea admits she is going through a tough time and gets emotional. Deborah
reaches out and pats Andrea's hand. This action is an example of which type of
nonverbal communication?
A) Kinesics
B) Paralanguage
C) Haptic communication
D) Environment
Correct Answer: C
Rationale: Haptic communication is communication through touch . A hand pat,
handshake, or pat on the back conveys empathy, support, reassurance, or
congratulation without words. This is a powerful form of nonverbal communication that
can build rapport and trust.
4. Joe nodded in agreement as the pastor shared his sermon. This is an example of
what type of non-verbal communication?
A) Paralanguage
B) Environment
C) Haptics
D) Kinesics
Correct Answer: D
Rationale: Nodding is a body movement gesture that communicates agreement,
understanding, or encouragement . It falls under the kinesics category of non-verbal
communication, which includes all body movements, gestures, and facial expressions.
5. She smiles warmly at the interview committee. This is an example of what type
of non-verbal communication?
A) Kinesics
B) Paralanguage
C) Environment
D) Haptics
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Correct Answer: A
Rationale: Smiling is a facial expression that communicates warmth, friendliness, and
approachability. It falls under the kinesics category of non-verbal communication,
which includes facial expressions, gestures, and body movements.
6. The use of color in office design can be considered what type of non-verbal
communication?
A) Kinesics
B) Paralanguage
C) Environment
D) Haptics
Correct Answer: C
Rationale: Color choices in office design, branding, and environments communicate
messages (e.g., blue for calm/professionalism, red for excitement/urgency) . This falls
under environmental non-verbal communication, which includes the physical space,
furnishings, lighting, and design.
7. The physical environment—including technology, furniture arrangement,
lighting, and design—communicates messages about the organization's values,
modernity, and professionalism. This is which type of non-verbal communication?
A) Kinesics
B) Paralanguage
C) Environment
D) Haptics
Correct Answer: C
Rationale: The physical environment communicates messages about the organization's
values, modernity, and professionalism . This includes technology, furniture
arrangement, lighting, and design—all elements of environmental communication.
8. Andrea has been finding it difficult to perform at work. Deborah calls her in for a
meeting. Andrea admits she is going through a tough time. While talking, Andrea
gets emotional. To demonstrate her understanding, Deborah reaches out and pats
Andrea's hand. This action from Deborah is an example of:
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A) Kinesics
B) Paralanguage
C) Haptic communication
D) Environment
Correct Answer: C
Rationale: Haptic communication is communication through touch . The pat on the
hand conveys empathy, support, and reassurance nonverbally. This is often used in
supportive interpersonal interactions.
9. According to the psychologist Abraham Maslow, self-actualizing needs are met
through a:
A) Sense of achievement, competence, and creativity
B) Feelings of self-importance or prestige
C) Sense of belonging and love
D) Physiological needs
Correct Answer: A
Rationale: Maslow's hierarchy of needs places self-actualization at the top—the need
to reach one's full potential through creativity, personal growth, and achievement of
meaningful goals . Esteem needs are satisfied through recognition, status, and feelings
of importance.
10. According to Abraham Maslow, esteem needs are satisfied through:
A) Sense of achievement, competence, and creativity
B) Feelings of self-importance or prestige
C) Sense of belonging and love
D) Physiological needs
Correct Answer: B
Rationale: Esteem needs include the desire for respect, recognition, status, and
feelings of self-importance . These are satisfied through achievement, recognition from
others, and prestige. Self-actualization needs are focused on personal growth and
fulfillment.
11. What are the four levels of information richness in communication?
