WGU C715 CHAPTER 16,17 QUIZ WITH
ACCURATE SOLUTIONS
Chapter 16
1) Manuel is a manager for a manufacturing company in which managers are expected to fully
document all decisions, and it is important to provide detailed data to support any
recommendations. Also, out-of-the-box thinking is dissuaded. Which characteristic of
organizational culture describes this aspect of Manuel's job? (page 527)
a) low team orientation
b) high aggressiveness
c) low risk taking
d) low outcome orientation
e) high people orientation
Answer: c
2) A strong culture should reduce employee turnover, because it results in . (page 529)
a) a highly centralized organization
b) narrow spans of control
c) cohesiveness and organizational commitment
d) a highly formalized organization
e) an outcome-oriented
organization Answer: c
3) Grace works for a pet store where everyone is committed to the happiness of the animals.
Often employees, bosses, and hourly workers alike, come into the store "off the clock" and spend
time training the animals. Everyone loves the store, the animals, and their jobs. This attitude of her
co-workers inspires Grace to do her best. Based on this information, we can say that Grace is
experiencing the effects of . (pages 530-31)
a) decentralization
b) organizational climate
c) high departmentalization
d) low formalization
e) high work specialization
Answer: b
4) Culture is most likely to be a liability when . (pages 535-36)
a) the employees of the organization are highly skilled
b) the organization's environment is dynamic
c) the organization's management is highly efficient
d) the organization is highly centralized
e) the organization scores low on the degree of
formalization Answer: b
5) Top management has a major impact on the organization's culture by . (page 538)
ACCURATE SOLUTIONS
Chapter 16
1) Manuel is a manager for a manufacturing company in which managers are expected to fully
document all decisions, and it is important to provide detailed data to support any
recommendations. Also, out-of-the-box thinking is dissuaded. Which characteristic of
organizational culture describes this aspect of Manuel's job? (page 527)
a) low team orientation
b) high aggressiveness
c) low risk taking
d) low outcome orientation
e) high people orientation
Answer: c
2) A strong culture should reduce employee turnover, because it results in . (page 529)
a) a highly centralized organization
b) narrow spans of control
c) cohesiveness and organizational commitment
d) a highly formalized organization
e) an outcome-oriented
organization Answer: c
3) Grace works for a pet store where everyone is committed to the happiness of the animals.
Often employees, bosses, and hourly workers alike, come into the store "off the clock" and spend
time training the animals. Everyone loves the store, the animals, and their jobs. This attitude of her
co-workers inspires Grace to do her best. Based on this information, we can say that Grace is
experiencing the effects of . (pages 530-31)
a) decentralization
b) organizational climate
c) high departmentalization
d) low formalization
e) high work specialization
Answer: b
4) Culture is most likely to be a liability when . (pages 535-36)
a) the employees of the organization are highly skilled
b) the organization's environment is dynamic
c) the organization's management is highly efficient
d) the organization is highly centralized
e) the organization scores low on the degree of
formalization Answer: b
5) Top management has a major impact on the organization's culture by . (page 538)
