JBL MODULE 3 LEARNING COMPANION
2026 PRACTICAL SKILLS AND WORKFLOW
FUNDAMENTALS
◉ As you are wheeling your patient through the emergency
department doors, you receive another call for a major motor
vehicle crash. You should:
A. place the patient in a high-visibility area and then respond to the
call.
B. respond only after giving a verbal patient report to a nurse or
physician.
C. leave a copy of the run form with a nurse and then respond to the
call.
D. inform the admissions clerk of the situation and then respond at
once.
Answer: B. respond only after giving a verbal patient report to a
nurse or physician.
◉ Communicating with patients who are deaf or hard-of-hearing can
be facilitated by doing all of the following, EXCEPT:
,A. placing yourself in a position to ensure that the patient can see
your lips.
B. shining a light on your face when you are in a darkened
environment.
C. providing pen and paper if the patient prefers to write his or her
response.
D. elevating the tone of your voice and exaggerating word
pronunciation.
Answer: D. elevating the tone of your voice and exaggerating word
pronunciation.
◉ During your assessment of a 20-year-old man with a severe
headache and nausea, you ask him when his headache began, but he
does not answer your question immediately. You should:
A. ask him if he frequently experiences severe headaches and
nausea.
B. allow him time to think about the question and respond to it.
C. repeat your question because he probably did not hear you.
D. tell him that you cannot help him unless he answers your
questions.
Answer: B. allow him time to think about the question and respond
to it.
,◉ Effective therapeutic communication skills require _________.
A. English-speaking patients or family members
B. verbal and nonverbal communication techniques
C. supervision by advanced life support personnel
D. correct use of complex medical terminology
Answer: B. verbal and nonverbal communication techniques
◉ Ethnocentrism is defined as:
A. understanding that people from different cultural backgrounds
respond to pain and stress differently.
B. considering your own cultural values to be more important when
interacting with people of a different culture.
C. suspecting that a person has an ulterior motive based on the tone
of his or her voice when answering a question.
D. subconsciously forcing your cultural values onto a patient because
you feel that your own values are more acceptable.
Answer: B. considering your own cultural values to be more
important when interacting with people of a different culture.
◉ Medical control gives you an order that seems inappropriate for
the patient's condition. After confirming that you heard the
physician correctly, you should:
, A. advise the physician that the order is unclear and ask for
clarification.
B. obtain consent from the patient and then carry out the order as
usual.
C. state that you will not carry out the order because it is
inappropriate.
D. carry out the order and then carefully document it on the run
form.
Answer: A. advise the physician that the order is unclear and ask for
clarification.
◉ When providing a patient report via radio, you should protect the
patient's privacy by:
A. withholding medical history data.
B. refraining from objective statements.
C. not disclosing his or her name.
D. using coded medical language.
Answer: C. not disclosing his or her name.
◉ When relaying patient information via radio, communications
should be:
2026 PRACTICAL SKILLS AND WORKFLOW
FUNDAMENTALS
◉ As you are wheeling your patient through the emergency
department doors, you receive another call for a major motor
vehicle crash. You should:
A. place the patient in a high-visibility area and then respond to the
call.
B. respond only after giving a verbal patient report to a nurse or
physician.
C. leave a copy of the run form with a nurse and then respond to the
call.
D. inform the admissions clerk of the situation and then respond at
once.
Answer: B. respond only after giving a verbal patient report to a
nurse or physician.
◉ Communicating with patients who are deaf or hard-of-hearing can
be facilitated by doing all of the following, EXCEPT:
,A. placing yourself in a position to ensure that the patient can see
your lips.
B. shining a light on your face when you are in a darkened
environment.
C. providing pen and paper if the patient prefers to write his or her
response.
D. elevating the tone of your voice and exaggerating word
pronunciation.
Answer: D. elevating the tone of your voice and exaggerating word
pronunciation.
◉ During your assessment of a 20-year-old man with a severe
headache and nausea, you ask him when his headache began, but he
does not answer your question immediately. You should:
A. ask him if he frequently experiences severe headaches and
nausea.
B. allow him time to think about the question and respond to it.
C. repeat your question because he probably did not hear you.
D. tell him that you cannot help him unless he answers your
questions.
Answer: B. allow him time to think about the question and respond
to it.
,◉ Effective therapeutic communication skills require _________.
A. English-speaking patients or family members
B. verbal and nonverbal communication techniques
C. supervision by advanced life support personnel
D. correct use of complex medical terminology
Answer: B. verbal and nonverbal communication techniques
◉ Ethnocentrism is defined as:
A. understanding that people from different cultural backgrounds
respond to pain and stress differently.
B. considering your own cultural values to be more important when
interacting with people of a different culture.
C. suspecting that a person has an ulterior motive based on the tone
of his or her voice when answering a question.
D. subconsciously forcing your cultural values onto a patient because
you feel that your own values are more acceptable.
Answer: B. considering your own cultural values to be more
important when interacting with people of a different culture.
◉ Medical control gives you an order that seems inappropriate for
the patient's condition. After confirming that you heard the
physician correctly, you should:
, A. advise the physician that the order is unclear and ask for
clarification.
B. obtain consent from the patient and then carry out the order as
usual.
C. state that you will not carry out the order because it is
inappropriate.
D. carry out the order and then carefully document it on the run
form.
Answer: A. advise the physician that the order is unclear and ask for
clarification.
◉ When providing a patient report via radio, you should protect the
patient's privacy by:
A. withholding medical history data.
B. refraining from objective statements.
C. not disclosing his or her name.
D. using coded medical language.
Answer: C. not disclosing his or her name.
◉ When relaying patient information via radio, communications
should be:
