IAHSS ADVANCED TRAINING FOR
HEALTHCARE SECURITY PERSONNEL
CLOSING SCRIPT UPDATED QUESTIONS
AND ANSWERS VIEW AHEAD PREP
MATERIAL SOLVED
⩥ Crime prevention is the anticipation, recognition, and appraisal of a
crime risk. It also involves what?
Answer: Initiating some action to remove or reduce the risk.
⩥ What must be done about life safety deficiencies found in the hazard
surveillance tour?
Answer: Correct them immediately.
⩥ What is the purpose of crime analysis?
Answer: Identify problems and develop strategies to reduce the
problems.
⩥ Which of the following is easier and more cost efficient for an
institution?
Answer: Building in security systems during the building design.
, ⩥ Healthcare facilities that provide _______________ customer service
motivates customers to tell others about these organizations.
Answer: Excellent
⩥ Process improvement in customer service can be measured how?
Answer: Surveys, Monitoring Performance, Benchmarking, and Service
Standards.
⩥ ___________ can be an excellent way to measure customer service
and improve performance.
Answer: Feedback
⩥ What are elements in improving customer service?
Answer: Identify Customers, Attitude, Communication and Training.
⩥ Communication is ______________.
Answer: 93% body language and 7% words.
⩥ Which legal test takes into account neighborhood crime rates, industry
standards, and the owner's experience at other locations?
Answer: Totality of circumstances.
HEALTHCARE SECURITY PERSONNEL
CLOSING SCRIPT UPDATED QUESTIONS
AND ANSWERS VIEW AHEAD PREP
MATERIAL SOLVED
⩥ Crime prevention is the anticipation, recognition, and appraisal of a
crime risk. It also involves what?
Answer: Initiating some action to remove or reduce the risk.
⩥ What must be done about life safety deficiencies found in the hazard
surveillance tour?
Answer: Correct them immediately.
⩥ What is the purpose of crime analysis?
Answer: Identify problems and develop strategies to reduce the
problems.
⩥ Which of the following is easier and more cost efficient for an
institution?
Answer: Building in security systems during the building design.
, ⩥ Healthcare facilities that provide _______________ customer service
motivates customers to tell others about these organizations.
Answer: Excellent
⩥ Process improvement in customer service can be measured how?
Answer: Surveys, Monitoring Performance, Benchmarking, and Service
Standards.
⩥ ___________ can be an excellent way to measure customer service
and improve performance.
Answer: Feedback
⩥ What are elements in improving customer service?
Answer: Identify Customers, Attitude, Communication and Training.
⩥ Communication is ______________.
Answer: 93% body language and 7% words.
⩥ Which legal test takes into account neighborhood crime rates, industry
standards, and the owner's experience at other locations?
Answer: Totality of circumstances.
