EXCELCENTRE LEARNING INSTITUTE 061 043 9805
061 043 9805
PU E
SHI
NG Y L E NC
OU TO THE GATE OF EXC EL
Education is the most powerful weapon which you can use to change the world
, EXCELCENTRE LEARNING INSTITUTE 061 043 9805
WARNING: PLEASE NOTE THAT PLAGIARISM IS A SERIOUS ACADEMIC
OFFENSE, therefore students must use this document ONLY as a guideline. Hence
students have regenerated their own (personalized) solutions paying particular
attention to module contents as prescribed by module facilitators, lecturers and
supervisors. This document’s purpose is to compact all sources of information that
might be relevant to students’ assignments, hence additional knowledge on the
provided information is not restricted by the authors. However, submitting this
document as one’s final work is considered unethical, and students should be
penalized. If this document is plagiarized by the users and fails, EXCELCENTRE
should not be rendered accountable since the contents in this document only give
learners a kick-start on what is expected of them from their areas of specialty.
CAUTION: STUDENTS ARE NOT MANDATED TO USE EVERY DETAIL IN THIS
DOCUMENT IN WRITING THEIR ASSIGNMENT
061 043 9805
Education is the most powerful weapon which you can use to change the world
,EXCELCENTRE
8/10/26, 10:14 PM
LEARNING INSTITUTE Assignment 1 Quiz
MNO2602-26-S2 Welcome Message Assignment 1 Quiz
QUIZ
Question 1
Not yet answered
Marked out of 1
Which of the following statements are correct?
a) A user-based definition of quality means that if the customer is satisfied, the
product has good quality.
b) Serviceability and tangibles are dimensions of service quality.
c) Supply chain management grew out of the value chain. The value chain includes
inbound logistics, core processes and outbound logistics.
d) The trend “customer relationship management” means that marketing is directed
at improving communication between the customer and the supplier.
e) Statistical process control is an engineering-related contribution to quality
management.
Select one:
1. c) and d)
061 043 9805
2. a), b) and c)
3. b)
4. a), c) and e)
5. a) and c)
Clear my choice
061 043 9805
https://mymodules.dtls.unisa.ac.za/mod/quiz/attempt.php?attempt=34637097&cmid=1363127 1/6
, EXCELCENTRE
8/10/26, 10:14 PM
LEARNING INSTITUTE Assignment 1 Quiz
Question 2
Not yet answered
Marked out of 1
Which of the following is one of Garvin's eight quality dimensions?
Select one:
1.
Conformance
2.
Leadership
3.
TQM
4.
Cost of quality
5.
Continuous improvement
Clear my choice
Question 3
Not yet answered
Marked out of 1
061 043 9805
Which of the following terms refers to the efficiency with which a product achieves
its intended purpose?
Select one:
1. Serviceability
2.
Features
3.
Reliability
4. Conformance
5. Performance
Clear my choice
061 043 9805
https://mymodules.dtls.unisa.ac.za/mod/quiz/attempt.php?attempt=34637097&cmid=1363127 2/6
061 043 9805
PU E
SHI
NG Y L E NC
OU TO THE GATE OF EXC EL
Education is the most powerful weapon which you can use to change the world
, EXCELCENTRE LEARNING INSTITUTE 061 043 9805
WARNING: PLEASE NOTE THAT PLAGIARISM IS A SERIOUS ACADEMIC
OFFENSE, therefore students must use this document ONLY as a guideline. Hence
students have regenerated their own (personalized) solutions paying particular
attention to module contents as prescribed by module facilitators, lecturers and
supervisors. This document’s purpose is to compact all sources of information that
might be relevant to students’ assignments, hence additional knowledge on the
provided information is not restricted by the authors. However, submitting this
document as one’s final work is considered unethical, and students should be
penalized. If this document is plagiarized by the users and fails, EXCELCENTRE
should not be rendered accountable since the contents in this document only give
learners a kick-start on what is expected of them from their areas of specialty.
CAUTION: STUDENTS ARE NOT MANDATED TO USE EVERY DETAIL IN THIS
DOCUMENT IN WRITING THEIR ASSIGNMENT
061 043 9805
Education is the most powerful weapon which you can use to change the world
,EXCELCENTRE
8/10/26, 10:14 PM
LEARNING INSTITUTE Assignment 1 Quiz
MNO2602-26-S2 Welcome Message Assignment 1 Quiz
QUIZ
Question 1
Not yet answered
Marked out of 1
Which of the following statements are correct?
a) A user-based definition of quality means that if the customer is satisfied, the
product has good quality.
b) Serviceability and tangibles are dimensions of service quality.
c) Supply chain management grew out of the value chain. The value chain includes
inbound logistics, core processes and outbound logistics.
d) The trend “customer relationship management” means that marketing is directed
at improving communication between the customer and the supplier.
e) Statistical process control is an engineering-related contribution to quality
management.
Select one:
1. c) and d)
061 043 9805
2. a), b) and c)
3. b)
4. a), c) and e)
5. a) and c)
Clear my choice
061 043 9805
https://mymodules.dtls.unisa.ac.za/mod/quiz/attempt.php?attempt=34637097&cmid=1363127 1/6
, EXCELCENTRE
8/10/26, 10:14 PM
LEARNING INSTITUTE Assignment 1 Quiz
Question 2
Not yet answered
Marked out of 1
Which of the following is one of Garvin's eight quality dimensions?
Select one:
1.
Conformance
2.
Leadership
3.
TQM
4.
Cost of quality
5.
Continuous improvement
Clear my choice
Question 3
Not yet answered
Marked out of 1
061 043 9805
Which of the following terms refers to the efficiency with which a product achieves
its intended purpose?
Select one:
1. Serviceability
2.
Features
3.
Reliability
4. Conformance
5. Performance
Clear my choice
061 043 9805
https://mymodules.dtls.unisa.ac.za/mod/quiz/attempt.php?attempt=34637097&cmid=1363127 2/6
