1
, Test Bank HUMAN RESOURCES MANAGEMENT IN CANADA
TEST BANK BY DESSLER G., COLEN
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the
question.
1) Human resources management refers to: 1)
A) all managerial activities.
B) concepts and techniques used in leading people
at work.
C) concepts and techniques for organizing work
activities.
D) management techniques for controlling people at
work.
E) the management of people in organizations.
2) The knowledge, education, training, skills, and expertise of a firmʹs workers 2)
is known as:
A) physical capital.
B) managementʹs philosophy.
C) production capital.
D) human capital.
E) cultural diversity.
3) Human resources practices that support strategy 3)
include:
A) performance management.
B) rewards practices.
C) staffing practices.
D) policies and procedures.
E) production scheduling.
4) A company utilizes a system to measure the impact of Human Resources which 4)
balances measures relating to financial results, customers, internal business processes
and human capital management. This system is knows as the:
A) HRIS.
B) Human Capital Index.
C) balanced strategy.
D) balanced scorecard.
E) none of the above.
5) You have been tasked with building employee engagement at the firm you work 5)
for. Strategic human resources initiatives you would consider implementing include:
A) employee recognition programs.
B) employee recognition programs and management development programs.
C) job design indicators.
D) diversity programs.
E) employee relations activity.
6) HR department staff members are traditionally involved in key operational B) i
responsibilities. Which of the following is an operational responsibility? n
A) setting goals and objectives t
e
2
, rpreting human right laws 6)
C) collecting metrics
D) analyzing metrics
E) interpreting health and safety legislation
3
, 7) Being completely familiar with employment legislation, HR policies and procedures, 7)
collective agreements, and the outcome of recent arbitration hearings and court
decisions is most closely related with which of the following HR activities?
A) serving as a consultant
B) formulating policies and procedures
C) offering advice
D) providing services
E) serving as a change agent
8) The practice of contracting with outside vendors to handle specified functions on a 8)
permanent basis is known as
A) contract administration.
B) payroll and benefits administration.
C) hiring temporary employees.
D) outsourcing.
E) labour-management relations.
9) The companyʹs plan for how it will balance its internal strengths and weaknesses 9)
with external opportunities and threats in order to maintain competitive advantage
is known as
A) environmental scanning.
B) HR strategy.
C) policies and procedures.
D) strategy.
E) none of the above.
10) Rita is the HR Director of a manufacturing company. She recently undertook research 10)
to identify competitor compensation and incentive plans, information about pending
legislative changes and availability of talent in the labour market for the upcoming
strategic planning meeting. Rita was conducting:
A) environmental scanning.
B) an external market survey.
C) an employee engagement survey.
D) an envrionmental study.
E) an external opportunities/threats study.
11) The HR manager of Smith & Yu company was heavily involved in a downsizing 11)
exercise of the companyʹs sales force due to an economic downturn. He was also
involved in arranging for outplacement services and employee retention programs as
well as restructuring of the business following the downsizing. This is an example
of HRʹs role in:
A) environmental scanning and executing strategy.
B) environmental scanning.
C) executing strategy.
D) operational activities.
E) formulating strategy.
4
, Test Bank HUMAN RESOURCES MANAGEMENT IN CANADA
TEST BANK BY DESSLER G., COLEN
MULTIPLE CHOICE. Choose the one alternative that best completes the statement or answers the
question.
1) Human resources management refers to: 1)
A) all managerial activities.
B) concepts and techniques used in leading people
at work.
C) concepts and techniques for organizing work
activities.
D) management techniques for controlling people at
work.
E) the management of people in organizations.
2) The knowledge, education, training, skills, and expertise of a firmʹs workers 2)
is known as:
A) physical capital.
B) managementʹs philosophy.
C) production capital.
D) human capital.
E) cultural diversity.
3) Human resources practices that support strategy 3)
include:
A) performance management.
B) rewards practices.
C) staffing practices.
D) policies and procedures.
E) production scheduling.
4) A company utilizes a system to measure the impact of Human Resources which 4)
balances measures relating to financial results, customers, internal business processes
and human capital management. This system is knows as the:
A) HRIS.
B) Human Capital Index.
C) balanced strategy.
D) balanced scorecard.
E) none of the above.
5) You have been tasked with building employee engagement at the firm you work 5)
for. Strategic human resources initiatives you would consider implementing include:
A) employee recognition programs.
B) employee recognition programs and management development programs.
C) job design indicators.
D) diversity programs.
E) employee relations activity.
6) HR department staff members are traditionally involved in key operational B) i
responsibilities. Which of the following is an operational responsibility? n
A) setting goals and objectives t
e
2
, rpreting human right laws 6)
C) collecting metrics
D) analyzing metrics
E) interpreting health and safety legislation
3
, 7) Being completely familiar with employment legislation, HR policies and procedures, 7)
collective agreements, and the outcome of recent arbitration hearings and court
decisions is most closely related with which of the following HR activities?
A) serving as a consultant
B) formulating policies and procedures
C) offering advice
D) providing services
E) serving as a change agent
8) The practice of contracting with outside vendors to handle specified functions on a 8)
permanent basis is known as
A) contract administration.
B) payroll and benefits administration.
C) hiring temporary employees.
D) outsourcing.
E) labour-management relations.
9) The companyʹs plan for how it will balance its internal strengths and weaknesses 9)
with external opportunities and threats in order to maintain competitive advantage
is known as
A) environmental scanning.
B) HR strategy.
C) policies and procedures.
D) strategy.
E) none of the above.
10) Rita is the HR Director of a manufacturing company. She recently undertook research 10)
to identify competitor compensation and incentive plans, information about pending
legislative changes and availability of talent in the labour market for the upcoming
strategic planning meeting. Rita was conducting:
A) environmental scanning.
B) an external market survey.
C) an employee engagement survey.
D) an envrionmental study.
E) an external opportunities/threats study.
11) The HR manager of Smith & Yu company was heavily involved in a downsizing 11)
exercise of the companyʹs sales force due to an economic downturn. He was also
involved in arranging for outplacement services and employee retention programs as
well as restructuring of the business following the downsizing. This is an example
of HRʹs role in:
A) environmental scanning and executing strategy.
B) environmental scanning.
C) executing strategy.
D) operational activities.
E) formulating strategy.
4
