MB-901 QUESTIONS WITH VERIFIED ANSWERS
You are implementing Dynamics 365 Customer Service. Company executives need to
decide whether to put the data on-premises or in the cloud. You need to explain the
data security benefits of the cloud. What should you communicate to the executives?
A. Active Directory keeps data secure.
B. Data is in a government cloud.
C. Data on-premises is encrypted by default.
D. Data online is encrypted by default. - Answers - D. Data online is encrypted by
default.
A company uses Microsoft Exchange Online. Sales team members want to use
Microsoft Outlook to view items that were created in Dynamics 365 Sales. Which three
components are synchronized between Dynamics 365 Sales and Outlook?
A. Tasks
B. Appointments
C. Phone calls
D. Accounts
E. Contacts - Answers - A. Tasks
B. Appointments
E. Contacts
A company uses Dynamics 365 Sales. You plan to use Power Apps to create a canvas
app that allows sales team members to enter data for customers, leads, and
opportunities. Sales team members must be able to enter the information from
desktops, laptops, tablets, and mobile devices. All salespeople need access to the
same forms, views and reports. What is the minimum number of Power Apps that you
must create?
A. 1
B. 2
C. 3
D. 4 - Answers - A. 1
There are complex services being used with your Dynamics 365 instance in which you
own and manage the software applications as well as the data hosted in Azure. You
need to determine which type of cloud service model is being used by your
organization. Which cloud service model is being used?
A. platform as a service (PaaS)
B. infrastructure as a service (IaaS)
C. software as a service (SaaS) - Answers - A. platform as a service (PaaS)
You are discussing the benefits of hosting a Dynamics 365 development sandbox on
Microsoft Azure. What are two benefits?
A. ability to adhere to static cost requirements
,B. a higher level of system availability in the event of a disaster
C. ability to easily scale for increased growth
D. physical control over server hardware - Answers - B. a higher level of system
availability in the event of a disaster
C. ability to easily scale for increased growth
A company plans to deploy Dynamics 365 Customer Service and integrate it with two
proprietary apps. The company does not have a virtual private network (VPN) or secure
network. Which two reasons require deploying the app to a private cloud?
A. You have an application that only runs on a legacy operating system.
B. Your company has very strict legal and compliance requirements.
C. You do not have an IT security specialist onsite.
D. You do not have access to the internet while working on company computers. -
Answers - A. You have an application that only runs on a legacy operating system.
D. You do not have access to the internet while working on company computers.
A company plans to implement Dynamics 365 Finance. You need to ensure that users
can only view menu options that are appropriate for their jobs. Which permission type
should you use?
A. role-based security
B. Office 365 Groups
C. team security
D. field-level security - Answers - A. role-based security
A customer wants to increase productivity by enabling users to navigate between
Microsoft applications without additional sign-in prompts. What should the company
implement?
A. Azure Express Route
B. Gateway service
C. Single sign-on - Answers - C. Single sign-on
A manufacturer of industrial machines creates hands-on training for users. You need to
recommend a technology that overlays the machines with images while users work on
the machines. Which technology should you recommend?
A. virtual reality
B. mixed reality
C. artificial intelligence
D. augmented reality - Answers - B. mixed reality
A service company has many agents who create cases. Case titles often use different
words with the same meaning. The company wants to use artificial intelligence to
quickly and accurately spot trends in service. You need to recommend a solution for the
company. What should you recommend?
A. Sales Insights
B. Customer Service
C. Customer Service Insights - Answers - C. Customer Service Insights
, An interior design company uses Dynamics 365 Layout to show clients what furniture
could look like in their space. Clients send files that represent the layout for their homes
or offices. A specific client has a subscription to use Microsoft Office 365 apps. You
need to obtain a file from the client that can be imported into Dynamics 365 Layout.
Which type of file should you ask for?
A. Microsoft Excel
B. AI Builder
C. Microsoft Visio
D. Microsoft Planner - Answers - C. Microsoft Visio
A medical clinic uses Dynamics 365 Sales. The clinic wants to rapidly implement a
solution that optimizes coordination of care for patients. You need to recommend a
solution for the clinic. What should you recommend?
A. Canvas app
B. Portal
C. Healthcare Accelerator
D. Insights - Answers - C. Healthcare Accelerator
A company uses Dynamics 365 Supply Chain Management. The company hires
seasonal workers during peak summer months. The workers must quickly learn to
operate manufacturing machinery. You need to streamline training for the workers and
provide a consistent and standardized way to perform tasks. What should you
recommend?
A. Remote Assist
B. Guides
C. Layout - Answers - B. Guides
What are two benefits of using Sales Insights with Dynamics 365 Sales?
A. Manage and improve artificial intelligence grouping of cases as topics.
B. Provide end-to-end views of customer journeys.
C. Guide sellers to focus on opportunities at risk.
D. Make suggestions for next steps in a sales process. - Answers - C. Guide sellers to
focus on opportunities at risk.
D. Make suggestions for next steps in a sales process.
A company needs visibility into the frequency, number, and types of calls they receive at
their customer support center. You need to recommend a solution for the company.
What should you recommend?
A. Data Manager
B. Customer Service Insights
C. Relationship Analytics - Answers - B. Customer Service Insights
A company uses Dynamics 365 Finance and Dynamics 365 Supply Chain
Management. The company is transitioning from a traditional discrete manufacturing
shop floor layout to a lean manufacturing layout with work cells and inventory stores.
You are implementing Dynamics 365 Customer Service. Company executives need to
decide whether to put the data on-premises or in the cloud. You need to explain the
data security benefits of the cloud. What should you communicate to the executives?
A. Active Directory keeps data secure.
B. Data is in a government cloud.
C. Data on-premises is encrypted by default.
D. Data online is encrypted by default. - Answers - D. Data online is encrypted by
default.
A company uses Microsoft Exchange Online. Sales team members want to use
Microsoft Outlook to view items that were created in Dynamics 365 Sales. Which three
components are synchronized between Dynamics 365 Sales and Outlook?
A. Tasks
B. Appointments
C. Phone calls
D. Accounts
E. Contacts - Answers - A. Tasks
B. Appointments
E. Contacts
A company uses Dynamics 365 Sales. You plan to use Power Apps to create a canvas
app that allows sales team members to enter data for customers, leads, and
opportunities. Sales team members must be able to enter the information from
desktops, laptops, tablets, and mobile devices. All salespeople need access to the
same forms, views and reports. What is the minimum number of Power Apps that you
must create?
A. 1
B. 2
C. 3
D. 4 - Answers - A. 1
There are complex services being used with your Dynamics 365 instance in which you
own and manage the software applications as well as the data hosted in Azure. You
need to determine which type of cloud service model is being used by your
organization. Which cloud service model is being used?
A. platform as a service (PaaS)
B. infrastructure as a service (IaaS)
C. software as a service (SaaS) - Answers - A. platform as a service (PaaS)
You are discussing the benefits of hosting a Dynamics 365 development sandbox on
Microsoft Azure. What are two benefits?
A. ability to adhere to static cost requirements
,B. a higher level of system availability in the event of a disaster
C. ability to easily scale for increased growth
D. physical control over server hardware - Answers - B. a higher level of system
availability in the event of a disaster
C. ability to easily scale for increased growth
A company plans to deploy Dynamics 365 Customer Service and integrate it with two
proprietary apps. The company does not have a virtual private network (VPN) or secure
network. Which two reasons require deploying the app to a private cloud?
A. You have an application that only runs on a legacy operating system.
B. Your company has very strict legal and compliance requirements.
C. You do not have an IT security specialist onsite.
D. You do not have access to the internet while working on company computers. -
Answers - A. You have an application that only runs on a legacy operating system.
D. You do not have access to the internet while working on company computers.
A company plans to implement Dynamics 365 Finance. You need to ensure that users
can only view menu options that are appropriate for their jobs. Which permission type
should you use?
A. role-based security
B. Office 365 Groups
C. team security
D. field-level security - Answers - A. role-based security
A customer wants to increase productivity by enabling users to navigate between
Microsoft applications without additional sign-in prompts. What should the company
implement?
A. Azure Express Route
B. Gateway service
C. Single sign-on - Answers - C. Single sign-on
A manufacturer of industrial machines creates hands-on training for users. You need to
recommend a technology that overlays the machines with images while users work on
the machines. Which technology should you recommend?
A. virtual reality
B. mixed reality
C. artificial intelligence
D. augmented reality - Answers - B. mixed reality
A service company has many agents who create cases. Case titles often use different
words with the same meaning. The company wants to use artificial intelligence to
quickly and accurately spot trends in service. You need to recommend a solution for the
company. What should you recommend?
A. Sales Insights
B. Customer Service
C. Customer Service Insights - Answers - C. Customer Service Insights
, An interior design company uses Dynamics 365 Layout to show clients what furniture
could look like in their space. Clients send files that represent the layout for their homes
or offices. A specific client has a subscription to use Microsoft Office 365 apps. You
need to obtain a file from the client that can be imported into Dynamics 365 Layout.
Which type of file should you ask for?
A. Microsoft Excel
B. AI Builder
C. Microsoft Visio
D. Microsoft Planner - Answers - C. Microsoft Visio
A medical clinic uses Dynamics 365 Sales. The clinic wants to rapidly implement a
solution that optimizes coordination of care for patients. You need to recommend a
solution for the clinic. What should you recommend?
A. Canvas app
B. Portal
C. Healthcare Accelerator
D. Insights - Answers - C. Healthcare Accelerator
A company uses Dynamics 365 Supply Chain Management. The company hires
seasonal workers during peak summer months. The workers must quickly learn to
operate manufacturing machinery. You need to streamline training for the workers and
provide a consistent and standardized way to perform tasks. What should you
recommend?
A. Remote Assist
B. Guides
C. Layout - Answers - B. Guides
What are two benefits of using Sales Insights with Dynamics 365 Sales?
A. Manage and improve artificial intelligence grouping of cases as topics.
B. Provide end-to-end views of customer journeys.
C. Guide sellers to focus on opportunities at risk.
D. Make suggestions for next steps in a sales process. - Answers - C. Guide sellers to
focus on opportunities at risk.
D. Make suggestions for next steps in a sales process.
A company needs visibility into the frequency, number, and types of calls they receive at
their customer support center. You need to recommend a solution for the company.
What should you recommend?
A. Data Manager
B. Customer Service Insights
C. Relationship Analytics - Answers - B. Customer Service Insights
A company uses Dynamics 365 Finance and Dynamics 365 Supply Chain
Management. The company is transitioning from a traditional discrete manufacturing
shop floor layout to a lean manufacturing layout with work cells and inventory stores.
