FLETC BOP Midterm Exam
Diversity Recognizing and responding to the needs of different cultures and
occupational groups within the workforce for purposes of maximizing retention
and productivity while maintaining affective working relationships
Inclusion A culture that connects each employee to the organization encourages
collaboration flexibility and fairness and leverages diversity throughout the
organization so that all individuals are able to participate and contribute to
their full potential
Who is responsible for diversity Everyone
Managing diversity Maintain a diverse workforce that works together in harmony and is able to
communicate with and effectively managing the inmate population
Benefits of a diverse workforce MR. SACI
Makes the Bureau of prisons in employer of choice
Retains develops in advance is the best talent in the organization
Supports the BOOP's mission statement core ideologies and core values
Attracts highly qualified candidates
Creates an environment that works for everyone
Increases productivity and efficiency
How diverse city influences our impressions MSD
Make observations
Stereotypes
Draw conclusions based on observations
Strategies for dealing with diversity BANTER
BOP policy
Approach diverse city as a win-win opportunity
No racial profiling
Treat people as individuals
Examine assumptions before actions
Realize the impact of decisions and actions
Qualities of culturally skilled correctional officer's A Ca War Call
Avoid confrontation
Communication
Avoid stereotyping
Willingness to learn about other cultures
Avoid rash judgments
Respect others and their opinions
Comprehension
Able to be oneself
Listening
Looks for the win win
, FLETC BOP Midterm Exam
What is selective perception Seeing only what we want to see
What is self fulfilling prophecy The way our attitudes and expectations come through in the way we
communicate
Ethnocentrism Regard ourselves and our culture customs or religion as inherently superior to
others
Tolerance The virtue that helps us respect and relate well to people of diverse
backgrounds
What are the sizing up skills PPOL
Positioning
Posturing
Observing
Listening
What is positioning Putting yourself in the best possible safe place to see and hear inmates
What is a proper distance between you and an inmate 5-6 feet
What is posturing The way you physically present yourself
What is observing? A preventative measure. You are looking for behavior appearance and
environment
What is listening The basic elements are suspend judgment pick out keywords and identify
intensity of emotion
An inmate can die from withdrawal. True
What are the two types of sources of drugs? External and internal
Name some external sources for drugs. ICOLD
Incoming supplies
Contact visits
Outside work details
Letters and packages
Dishonest staff members
Diversity Recognizing and responding to the needs of different cultures and
occupational groups within the workforce for purposes of maximizing retention
and productivity while maintaining affective working relationships
Inclusion A culture that connects each employee to the organization encourages
collaboration flexibility and fairness and leverages diversity throughout the
organization so that all individuals are able to participate and contribute to
their full potential
Who is responsible for diversity Everyone
Managing diversity Maintain a diverse workforce that works together in harmony and is able to
communicate with and effectively managing the inmate population
Benefits of a diverse workforce MR. SACI
Makes the Bureau of prisons in employer of choice
Retains develops in advance is the best talent in the organization
Supports the BOOP's mission statement core ideologies and core values
Attracts highly qualified candidates
Creates an environment that works for everyone
Increases productivity and efficiency
How diverse city influences our impressions MSD
Make observations
Stereotypes
Draw conclusions based on observations
Strategies for dealing with diversity BANTER
BOP policy
Approach diverse city as a win-win opportunity
No racial profiling
Treat people as individuals
Examine assumptions before actions
Realize the impact of decisions and actions
Qualities of culturally skilled correctional officer's A Ca War Call
Avoid confrontation
Communication
Avoid stereotyping
Willingness to learn about other cultures
Avoid rash judgments
Respect others and their opinions
Comprehension
Able to be oneself
Listening
Looks for the win win
, FLETC BOP Midterm Exam
What is selective perception Seeing only what we want to see
What is self fulfilling prophecy The way our attitudes and expectations come through in the way we
communicate
Ethnocentrism Regard ourselves and our culture customs or religion as inherently superior to
others
Tolerance The virtue that helps us respect and relate well to people of diverse
backgrounds
What are the sizing up skills PPOL
Positioning
Posturing
Observing
Listening
What is positioning Putting yourself in the best possible safe place to see and hear inmates
What is a proper distance between you and an inmate 5-6 feet
What is posturing The way you physically present yourself
What is observing? A preventative measure. You are looking for behavior appearance and
environment
What is listening The basic elements are suspend judgment pick out keywords and identify
intensity of emotion
An inmate can die from withdrawal. True
What are the two types of sources of drugs? External and internal
Name some external sources for drugs. ICOLD
Incoming supplies
Contact visits
Outside work details
Letters and packages
Dishonest staff members
