FLETC - BOP Final Exam
Containment Techniques Issue warnings, give orders, and writing incident reports
The ways of controlling a situation and keeping Follow basic principles of correctional supervision
conflicts from escalating. Use PPOL
Be aware of inmates needs/motives
Have self confidence and inner authority
Enforce policy and resist manipulation
Overcoming communication barriers
Use non-confrontational body language
Make requests rather than order
Never using more force than necessary
The two requirements of being a good listener Concentrate closely on the person who is talking
Communicate your attention to the person
How to communicate attention while listening - Maintain eye contact
- Attentive posture, positioning and body language (sit or lean forward, keep
still, be aware of the look on your face)
- Follow the speaker verbally
- Use silence effectively
Techniques for responding to inmates Paraphrase the words you hear a speaker say and reflect back their feelings
Conditions that lead to a hostage situation Crime in progress
Riot or mob action
Inmate grievance
Individual action (A psychotic or emotionally disturbed inmate)
The four ways of neutralizing a hostage situation Negotiations
Planned assault
Use of chemical agents
Use of marksman fire
The number one tactic by the BOP in a hostage Hostage Negotiations
situation
Used only as a last resort, and only with specific Use of marksman fire
approval by BOP officials
, FLETC - BOP Final Exam
Strategies for surviving a hostage situation Accept role as hostage (you are no longer in charge)
Prepare for an extended hostage incident
Get comfortable and remove signs of office
Do not increase stress level
Limit conversation with hostage takers
Do not attempt escape
Have an emergency plan
Pay attention to details
Be a good listener
Stay in plain view of hostage takers
Develop a positive relationship with hostage takers
Retain personal control
Resist rape
Follow all instructions with reasonable delay
Avoid certain discussions (intellectual, political, and philosophical)
Remember details
Give credibility to the hostage negotiators
Do not negotiate with captors
Be prepared for a tactical intervention
Stockholm Syndrome An interpersonal bond that develops between the hostage and hostage taker
Hostage debriefing will happen Immediately after release
36-48 hours after release
Several weeks later
Probing A way to go about getting information from someone
The DOs and DON'Ts of probing for information DO focus on one topic at a time
DO use open-ended questions and statements beginning with words like What,
When, Where, How, or Could
DO NOT use closed questions (yes/no, either/or)
Summarizing A brief statement highlighting the main points of discussion and feeding them
back for clarification
Paraphrasing Similar to summarizing but conducted throughout the conversation
How to get closure Explore options
Identify resources
Settle on an action plan
Clarify roles and expectations
Set realistic goals and timetables
Identify follow up actions
The four groups inmates generally fall into Predatory
Weak
Average
Psychologically Disturbed
Containment Techniques Issue warnings, give orders, and writing incident reports
The ways of controlling a situation and keeping Follow basic principles of correctional supervision
conflicts from escalating. Use PPOL
Be aware of inmates needs/motives
Have self confidence and inner authority
Enforce policy and resist manipulation
Overcoming communication barriers
Use non-confrontational body language
Make requests rather than order
Never using more force than necessary
The two requirements of being a good listener Concentrate closely on the person who is talking
Communicate your attention to the person
How to communicate attention while listening - Maintain eye contact
- Attentive posture, positioning and body language (sit or lean forward, keep
still, be aware of the look on your face)
- Follow the speaker verbally
- Use silence effectively
Techniques for responding to inmates Paraphrase the words you hear a speaker say and reflect back their feelings
Conditions that lead to a hostage situation Crime in progress
Riot or mob action
Inmate grievance
Individual action (A psychotic or emotionally disturbed inmate)
The four ways of neutralizing a hostage situation Negotiations
Planned assault
Use of chemical agents
Use of marksman fire
The number one tactic by the BOP in a hostage Hostage Negotiations
situation
Used only as a last resort, and only with specific Use of marksman fire
approval by BOP officials
, FLETC - BOP Final Exam
Strategies for surviving a hostage situation Accept role as hostage (you are no longer in charge)
Prepare for an extended hostage incident
Get comfortable and remove signs of office
Do not increase stress level
Limit conversation with hostage takers
Do not attempt escape
Have an emergency plan
Pay attention to details
Be a good listener
Stay in plain view of hostage takers
Develop a positive relationship with hostage takers
Retain personal control
Resist rape
Follow all instructions with reasonable delay
Avoid certain discussions (intellectual, political, and philosophical)
Remember details
Give credibility to the hostage negotiators
Do not negotiate with captors
Be prepared for a tactical intervention
Stockholm Syndrome An interpersonal bond that develops between the hostage and hostage taker
Hostage debriefing will happen Immediately after release
36-48 hours after release
Several weeks later
Probing A way to go about getting information from someone
The DOs and DON'Ts of probing for information DO focus on one topic at a time
DO use open-ended questions and statements beginning with words like What,
When, Where, How, or Could
DO NOT use closed questions (yes/no, either/or)
Summarizing A brief statement highlighting the main points of discussion and feeding them
back for clarification
Paraphrasing Similar to summarizing but conducted throughout the conversation
How to get closure Explore options
Identify resources
Settle on an action plan
Clarify roles and expectations
Set realistic goals and timetables
Identify follow up actions
The four groups inmates generally fall into Predatory
Weak
Average
Psychologically Disturbed
