CPXP CORRECT STUDY GUIDE QUESTIONS AND
ANSWERS SURE A+
✔✔Interval scale can be measured by - ✔✔Mean, median or mode
✔✔Ratio scale can be measured by - ✔✔Mean, median, mode and varied inferential
and descriptive analysis techniques can be applied to the variables.
✔✔With a racial scale, we can - ✔✔Add, subtract, multiply and divide variables
✔✔With an interval scale, we can - ✔✔Add and subtract variables
✔✔You can calculate the mean with which scale type? - ✔✔Interval and racial scale
✔✔Which Scale type has an absolute zero? - ✔✔Ratio scale
✔✔Pareto charts (are a graphical way of identifying the few critical items from the many
less important ones.) - ✔✔Are a graphical way of identifying few critical items from them
many less important ones. Length of bars represent frequency of costs (such as time
and money) and are arranged with the longest bars on the left, and the shortest bars to
the right.
✔✔Use Pareto charts when - ✔✔When analyzing data about the frequency of problems
or causes in a process, and when you want to focus on the most on the most Significant
issues of many.
Also, when analyzing broad causes by looking at frequency of components
✔✔Affinity diagram is - ✔✔A tool that gathers large amounts of the language data:
ideas, opinions, issues and organizes them into groupings based on their natural
relationships (Viewgraph 1). That affinity process is often used to group ideas generated
by brainstorming. (Teams creativity)created 1960 by Japanese anthropologist Jairo
Kawakita
, ✔✔PDSA - ✔✔Plan-Do-Study-Act
✔✔DMAIC - ✔✔Define, Measure, Analyze, Improve, Control
✔✔What is a A3 report - ✔✔One page report use for documenting the necessary
information needed for progress reporting and decision making. Some of the items that
are usually present in an A3 Report are: Background, current situation, problem,
objective, and root cause analysis. Action/improvement items, validation of
improvement, follow-up and changes
✔✔teach back method - ✔✔An educational method used to confirm patient
understanding of care instructions by asking patient to repeat the instructions back
using their own words
✔✔HEAT - ✔✔Hear them out
Empathize
apologize
take responsibility
✔✔Service recovery - ✔✔The process used to "recovery" dissatisfy or lost members or
patients by identifying and fixing the problem or making amends for the failure in
customer of clinical service(s).
✔✔SBAR communication - ✔✔Situation
Background
Assessment
Recommendation
✔✔Experience Based Design - ✔✔Both a philosophy and set of methods focus on
understanding the experiences and emotions of those who are involved in receiving and
delivering healthcare services; striving to understand what people naturally feel and do.
This approach enables an understanding of the experience of healthcare from the
patients, caregivers and staff perspective. It is a method of designing better experiences
for patients, families and staff.
✔✔Experienced Based Co-design (approach) - ✔✔The approach was designed for and
with in the NHS to develop simple solutions that offer patients a better experience of
treatment and care. However, similar user-centric design techniques have been used by
leading global companies for years.
✔✔Experienced Based Co-Design (Process) - ✔✔Involves gathering experiences from
patients and staff through in life and death interviewing, observations and group
discussions, identifying key "touch points "(emotionally significant points) and assigning
positive or negative feelings.
ANSWERS SURE A+
✔✔Interval scale can be measured by - ✔✔Mean, median or mode
✔✔Ratio scale can be measured by - ✔✔Mean, median, mode and varied inferential
and descriptive analysis techniques can be applied to the variables.
✔✔With a racial scale, we can - ✔✔Add, subtract, multiply and divide variables
✔✔With an interval scale, we can - ✔✔Add and subtract variables
✔✔You can calculate the mean with which scale type? - ✔✔Interval and racial scale
✔✔Which Scale type has an absolute zero? - ✔✔Ratio scale
✔✔Pareto charts (are a graphical way of identifying the few critical items from the many
less important ones.) - ✔✔Are a graphical way of identifying few critical items from them
many less important ones. Length of bars represent frequency of costs (such as time
and money) and are arranged with the longest bars on the left, and the shortest bars to
the right.
✔✔Use Pareto charts when - ✔✔When analyzing data about the frequency of problems
or causes in a process, and when you want to focus on the most on the most Significant
issues of many.
Also, when analyzing broad causes by looking at frequency of components
✔✔Affinity diagram is - ✔✔A tool that gathers large amounts of the language data:
ideas, opinions, issues and organizes them into groupings based on their natural
relationships (Viewgraph 1). That affinity process is often used to group ideas generated
by brainstorming. (Teams creativity)created 1960 by Japanese anthropologist Jairo
Kawakita
, ✔✔PDSA - ✔✔Plan-Do-Study-Act
✔✔DMAIC - ✔✔Define, Measure, Analyze, Improve, Control
✔✔What is a A3 report - ✔✔One page report use for documenting the necessary
information needed for progress reporting and decision making. Some of the items that
are usually present in an A3 Report are: Background, current situation, problem,
objective, and root cause analysis. Action/improvement items, validation of
improvement, follow-up and changes
✔✔teach back method - ✔✔An educational method used to confirm patient
understanding of care instructions by asking patient to repeat the instructions back
using their own words
✔✔HEAT - ✔✔Hear them out
Empathize
apologize
take responsibility
✔✔Service recovery - ✔✔The process used to "recovery" dissatisfy or lost members or
patients by identifying and fixing the problem or making amends for the failure in
customer of clinical service(s).
✔✔SBAR communication - ✔✔Situation
Background
Assessment
Recommendation
✔✔Experience Based Design - ✔✔Both a philosophy and set of methods focus on
understanding the experiences and emotions of those who are involved in receiving and
delivering healthcare services; striving to understand what people naturally feel and do.
This approach enables an understanding of the experience of healthcare from the
patients, caregivers and staff perspective. It is a method of designing better experiences
for patients, families and staff.
✔✔Experienced Based Co-design (approach) - ✔✔The approach was designed for and
with in the NHS to develop simple solutions that offer patients a better experience of
treatment and care. However, similar user-centric design techniques have been used by
leading global companies for years.
✔✔Experienced Based Co-Design (Process) - ✔✔Involves gathering experiences from
patients and staff through in life and death interviewing, observations and group
discussions, identifying key "touch points "(emotionally significant points) and assigning
positive or negative feelings.
