CPXP QUESTIONS AND ANSWERS SURE A+
✔✔What are the benefits of a run chart? - ✔✔1) They help improve teams formulate
Ames by the pick team how well (or poorly)a process is performing
2) they help in determining when changes are truly improvements by displaying a
pattern of data that you can observe as you make changes
3) they give direction as you work on improvements and information about the value of
particular changes
✔✔Run chart - ✔✔Are graphs of data over time and Are one of the most important tools
for assessing the effectiveness of change
✔✔Standard Deviation (SD) - ✔✔A measure of variability that indicates the average
difference between the scores and their mean. (The average deviation from the mean)
✔✔Variance - ✔✔The square of the standard deviation, and another measure of a
distribution's spread or dispersion
✔✔Validity - ✔✔The quality of a chess such that it measures what it says it does
✔✔LEAN - ✔✔Integrated principles, methods, and tools that have developed from the
Toyota production system to optimize the performance and management of value-
producing systems.
A customer-centric methodology used to continuously improve any process through the
elimination of waste in everything you do; it is based on the idea of "continuous
incremental improvement "and "respect for people ".
✔✔What is the principles of LEAN? - ✔✔The basic principles of "LEAN" are focus on
effectively delivering value to your customer, respect and engage the people, improve
the value stream by eliminating all types of waste, maintain flow, pull through the
system, strive for perfection
, ✔✔Process flow chart - ✔✔This is a picture of the separate steps of a process and
sequential order
✔✔What are some examples of when to use a flow chart? - ✔✔1) to develop a
understanding of how it processes done
2). To study or process for improvement
3) to communicate to others how they process is done
4) when better communication is needed between people involved with the same
process
5) to document a process
6) when planning a project
✔✔SIX Sigma philosophy - ✔✔All work as processes that can be defined, measured,
analyze, improved and controlled. Processes required inputs (X) and produce output
(y). If you control the inputs, you will control the output. This is generally express as y=
f(x) equals.
✔✔Six Sigma Methodology (DMAIC) - ✔✔Recognizes the on the line and rigorous
approach known as DMAIC defined as:
1. Define
2. Measure
3. Analyze
4. Improve
5. Control
DMAIC Defines the steps a practitioner is expected to follow, starting with identifying the
problem and ending with the implementation of long-lasting solutions.
✔✔Six sigma (set of tools) - ✔✔Expert uses qualitative and quantitative techniques to
drive process improvements. A few such tools include statistical process control (SPC)
control charts, failure mode and effects analysis, and process mapping.
✔✔Total Quality Management (TQM) - ✔✔A term first used to describe a management
approach to quality improvement. Simply put, it is a management approach to a long-
term success through customer satisfaction.
✔✔PDCA - ✔✔Plan, Do, Check, Act: this is a shorthand for testing a change in the real
world setting. By planning it, trying it, observing the results, and acting out what is
learned. This is the scientific method adopted for action-oriented learning.
✔✔What are four core concepts of patient and family centered care? - ✔✔Respect and
dignity
Information sharing
Participation
Collaboration
✔✔What are the benefits of a run chart? - ✔✔1) They help improve teams formulate
Ames by the pick team how well (or poorly)a process is performing
2) they help in determining when changes are truly improvements by displaying a
pattern of data that you can observe as you make changes
3) they give direction as you work on improvements and information about the value of
particular changes
✔✔Run chart - ✔✔Are graphs of data over time and Are one of the most important tools
for assessing the effectiveness of change
✔✔Standard Deviation (SD) - ✔✔A measure of variability that indicates the average
difference between the scores and their mean. (The average deviation from the mean)
✔✔Variance - ✔✔The square of the standard deviation, and another measure of a
distribution's spread or dispersion
✔✔Validity - ✔✔The quality of a chess such that it measures what it says it does
✔✔LEAN - ✔✔Integrated principles, methods, and tools that have developed from the
Toyota production system to optimize the performance and management of value-
producing systems.
A customer-centric methodology used to continuously improve any process through the
elimination of waste in everything you do; it is based on the idea of "continuous
incremental improvement "and "respect for people ".
✔✔What is the principles of LEAN? - ✔✔The basic principles of "LEAN" are focus on
effectively delivering value to your customer, respect and engage the people, improve
the value stream by eliminating all types of waste, maintain flow, pull through the
system, strive for perfection
, ✔✔Process flow chart - ✔✔This is a picture of the separate steps of a process and
sequential order
✔✔What are some examples of when to use a flow chart? - ✔✔1) to develop a
understanding of how it processes done
2). To study or process for improvement
3) to communicate to others how they process is done
4) when better communication is needed between people involved with the same
process
5) to document a process
6) when planning a project
✔✔SIX Sigma philosophy - ✔✔All work as processes that can be defined, measured,
analyze, improved and controlled. Processes required inputs (X) and produce output
(y). If you control the inputs, you will control the output. This is generally express as y=
f(x) equals.
✔✔Six Sigma Methodology (DMAIC) - ✔✔Recognizes the on the line and rigorous
approach known as DMAIC defined as:
1. Define
2. Measure
3. Analyze
4. Improve
5. Control
DMAIC Defines the steps a practitioner is expected to follow, starting with identifying the
problem and ending with the implementation of long-lasting solutions.
✔✔Six sigma (set of tools) - ✔✔Expert uses qualitative and quantitative techniques to
drive process improvements. A few such tools include statistical process control (SPC)
control charts, failure mode and effects analysis, and process mapping.
✔✔Total Quality Management (TQM) - ✔✔A term first used to describe a management
approach to quality improvement. Simply put, it is a management approach to a long-
term success through customer satisfaction.
✔✔PDCA - ✔✔Plan, Do, Check, Act: this is a shorthand for testing a change in the real
world setting. By planning it, trying it, observing the results, and acting out what is
learned. This is the scientific method adopted for action-oriented learning.
✔✔What are four core concepts of patient and family centered care? - ✔✔Respect and
dignity
Information sharing
Participation
Collaboration
