Chapter 1: Communication and Behavior
MULTIPLE CHOICE
1. Communicating the right information to the right people at the right time in the right way:
A. Is an essential part of the nurse’s mission to assess, plan, implement, and document
care
B. Is a requirement for collaborating with nurse colleagues and all other members of
the healthcare team
C. Can make the difference between life and death for patients
D. All of the above
ANS: D PTS: 1 REF: Page: 2
TOP: Importance of effective communication in nursing
2. Each of the following is an example of successful nurse communication EXCEPT:
A. The Intensive Care Unit (ICU) nurse sharing her concerns with the physician about
a patient’s anxious spouse
B. The graduate nurse telling his supervisor that he is not comfortable using the IV
pump and would like additional training
C. The medical-surgical nurse offering to work an extra shift even though she feels
emotionally and physically exhausted
D. The nursing student asking her instructor to clarify her clinical assignment
ANS: C PTS: 1 REF: Page: 3
TOP: A vision of successful nurse communication
3. Developing behaviors associated with effective communication requires:
A. Self-reflection, personal growth, and social learning
B. Self-reflection, social learning, and avoidance of conflict
C. Social learning, manual dexterity, and personal growth
D. None of the above
ANS: A PTS: 1 REF: Page: 4
TOP: A behavioral approach to communication
4. Providing patient-centered care “with sensitivity and respect for the diversity of human
experience” is a competency promoted by the Quality and Safety Education for Nurses
(QSEN) Institute that overlaps with which of the following communication and behavioral
skills that nurses must develop?
A. Awareness of others
B. Asking questions respectfully
C. Understanding patient preferences
D. All of the above
ANS: D PTS: 1 REF: Page: 4
TOP: A behavioral approach to communication
5. Individuals with an aggressive style of communication demonstrate which of the following
characteristics of behavior?
A. Frequently interrupt others, discount others’ perspectives, and fidget
MULTIPLE CHOICE
1. Communicating the right information to the right people at the right time in the right way:
A. Is an essential part of the nurse’s mission to assess, plan, implement, and document
care
B. Is a requirement for collaborating with nurse colleagues and all other members of
the healthcare team
C. Can make the difference between life and death for patients
D. All of the above
ANS: D PTS: 1 REF: Page: 2
TOP: Importance of effective communication in nursing
2. Each of the following is an example of successful nurse communication EXCEPT:
A. The Intensive Care Unit (ICU) nurse sharing her concerns with the physician about
a patient’s anxious spouse
B. The graduate nurse telling his supervisor that he is not comfortable using the IV
pump and would like additional training
C. The medical-surgical nurse offering to work an extra shift even though she feels
emotionally and physically exhausted
D. The nursing student asking her instructor to clarify her clinical assignment
ANS: C PTS: 1 REF: Page: 3
TOP: A vision of successful nurse communication
3. Developing behaviors associated with effective communication requires:
A. Self-reflection, personal growth, and social learning
B. Self-reflection, social learning, and avoidance of conflict
C. Social learning, manual dexterity, and personal growth
D. None of the above
ANS: A PTS: 1 REF: Page: 4
TOP: A behavioral approach to communication
4. Providing patient-centered care “with sensitivity and respect for the diversity of human
experience” is a competency promoted by the Quality and Safety Education for Nurses
(QSEN) Institute that overlaps with which of the following communication and behavioral
skills that nurses must develop?
A. Awareness of others
B. Asking questions respectfully
C. Understanding patient preferences
D. All of the above
ANS: D PTS: 1 REF: Page: 4
TOP: A behavioral approach to communication
5. Individuals with an aggressive style of communication demonstrate which of the following
characteristics of behavior?
A. Frequently interrupt others, discount others’ perspectives, and fidget
