FINAL EXAM STUDY GUIDE (HSA 4383) UPDATED
ACTUAL QUESTIONS AND CORRECT ANSWERS
Question:
Primary metrics
Answer:
measurements of the outcome sought
Question:
Secondary metrics
Answer:
ensure that the error or deficiency is not changed to a newproblem through
the interventions of the project.
Question:
Where do quality improvement strategies originate?
Answer:
Upper administration
Question:
Continuous quality improvement
Answer:
the combined efforts ofeveryone—health care professionals, patientsand their
families, researchers, payers, plan-ners and educators—to make changes that
willlead to better patient outcomes (health), bettersystem performance (care)
and better profes-sional development (learning)
Question:
Quality assurance
Answer:
conforming to specifications; having a prod-uct or service that meets
predefined standards
Question:
Quality control
Answer:
inspection ofproducts or other process outputs with thegoal of determining
which products should berejected and/or reworked, often accompaniedby
counting the number of "defects."
Question:
Safe
Answer:
Delivering health care thatminimizes risks and harm toservice users,
including avoidingpreventable injuries and reduc-ing medical errors
Question:
Effective
, Answer:
Providing servicesbased on scientific knowledgeand evidence-based
guidelines
Question:
Timely
Answer:
Reducing delays in pro-viding and receiving health care
Question:
Efficient
Answer:
Delivering health carein a manner that maximizesresource use and avoids
waste
Question:
Equitable
Answer:
Delivering healthcare that does not differ in qual-ity according to personal
char-acteristics such as gender, race,ethnicity, geographical location,or
socioeconomic status
Question:
People-centered
Answer:
Providing carethat takes into account the prefer-ences and aspirations of
individ-ual service users and the culture oftheir community
Question:
Localized improvement
Answer:
occurs when an adhoc team is developed to look at a specific pro-cess problem
or opportunity.
Question:
Organizational learning
Answer:
occurs when this process is documentedand results in the development of
policies andprocedures, which are then implemented
Question:
Process reengineering
Answer:
occurs when a major investmentblends internal and external resources to
makechanges, often including the development ofinformation systems, which
radically impact keyorganizational processes
Question:
Evidence-based practice and management
Answer:
involve the selection of best health and management practices; these
aredetermined by examination of the professionalliterature and consideration
ACTUAL QUESTIONS AND CORRECT ANSWERS
Question:
Primary metrics
Answer:
measurements of the outcome sought
Question:
Secondary metrics
Answer:
ensure that the error or deficiency is not changed to a newproblem through
the interventions of the project.
Question:
Where do quality improvement strategies originate?
Answer:
Upper administration
Question:
Continuous quality improvement
Answer:
the combined efforts ofeveryone—health care professionals, patientsand their
families, researchers, payers, plan-ners and educators—to make changes that
willlead to better patient outcomes (health), bettersystem performance (care)
and better profes-sional development (learning)
Question:
Quality assurance
Answer:
conforming to specifications; having a prod-uct or service that meets
predefined standards
Question:
Quality control
Answer:
inspection ofproducts or other process outputs with thegoal of determining
which products should berejected and/or reworked, often accompaniedby
counting the number of "defects."
Question:
Safe
Answer:
Delivering health care thatminimizes risks and harm toservice users,
including avoidingpreventable injuries and reduc-ing medical errors
Question:
Effective
, Answer:
Providing servicesbased on scientific knowledgeand evidence-based
guidelines
Question:
Timely
Answer:
Reducing delays in pro-viding and receiving health care
Question:
Efficient
Answer:
Delivering health carein a manner that maximizesresource use and avoids
waste
Question:
Equitable
Answer:
Delivering healthcare that does not differ in qual-ity according to personal
char-acteristics such as gender, race,ethnicity, geographical location,or
socioeconomic status
Question:
People-centered
Answer:
Providing carethat takes into account the prefer-ences and aspirations of
individ-ual service users and the culture oftheir community
Question:
Localized improvement
Answer:
occurs when an adhoc team is developed to look at a specific pro-cess problem
or opportunity.
Question:
Organizational learning
Answer:
occurs when this process is documentedand results in the development of
policies andprocedures, which are then implemented
Question:
Process reengineering
Answer:
occurs when a major investmentblends internal and external resources to
makechanges, often including the development ofinformation systems, which
radically impact keyorganizational processes
Question:
Evidence-based practice and management
Answer:
involve the selection of best health and management practices; these
aredetermined by examination of the professionalliterature and consideration
