Amazon Driver Training Exam
Questions and Detailed Answers| Guaranteed Pass
Q1. What does DVIC stand for, and when must it be completed?
Answer: Driver Vehicle Inspection Checklist; it must be completed
before and after every trip (route).
Rationale: The DVIC is a systematic pre-trip and post-trip walk-around check
that helps catch mechanical problems, damage, or safety issues before the
vehicle is driven and confirms its condition afterward.
Q2. What should a driver do if the DVIC reveals a serious mechanical
issue (e.g., bad brakes or lights not working)?
Answer: Do not drive the vehicle; report the issue immediately to the
DSP/dispatch so the vehicle can be repaired or swapped before the
route begins.
Rationale: Operating a vehicle with a known safety defect puts the driver and
public at risk and can violate DOT regulations; safety issues must be
resolved before departure.
Q3. What gross vehicle weight rating (GVWR) generally makes a vehicle
subject to U.S. Department of Transportation (DOT) regulation?
Answer: 10,001 pounds or more.
Rationale: Vehicles at or above this weight threshold fall under federal
commercial motor vehicle rules, including aspects of hours-of-service and
inspection requirements, even when driven by delivery associates.
Q4. What are the typical blind spot zones around an Amazon delivery
vehicle, often referred to using a clock or number system?
Answer: Roughly the 1, 3, 5, and 7 o'clock positions around the vehicle
— front corners and rear corners/sides.
,Rationale: Because delivery vans sit higher and are larger than typical
passenger cars, these blind zones are larger and require extra mirror checks
and caution, especially when backing or turning.
Q5. Why do Amazon delivery vehicles have larger blind spots than a
typical passenger car?
Answer: Because they sit higher off the ground and have larger
bodies/cargo areas that block the driver's direct line of sight in several
directions.
Rationale: Recognizing this difference is important for new drivers
transitioning from personal vehicles, since habits that work in a car can be
unsafe in a taller, larger delivery van.
Q6. What is the recommended safe backing distance guideline for an
Amazon delivery vehicle?
Answer: Roughly the length of about three delivery vehicles behind the
van before backing.
Rationale: Maintaining this buffer gives the driver more reaction time and
visibility, reducing the risk of a backing collision with a person, vehicle, or
object.
Q7. What should a driver do if a delivery point appears to require
backing more than roughly seven van-lengths, or if backing seems
especially risky?
Answer: Use the driveway (pull in and pull back out forward) or find
another safe way to avoid a long or difficult backing maneuver, rather
than backing that distance.
Rationale: Backing is one of the highest-risk maneuvers for delivery vehicles;
minimizing the distance and frequency of backing reduces the chance of a
collision with property, pedestrians, or other vehicles.
Q8. About how far is considered a safe walking distance guideline when
approaching a delivery location, often compared to a common
landmark?
Answer: Roughly seven van-lengths, or about half a football field.
Rationale: This distance guideline helps drivers judge how far to park from a
delivery point to allow safe, efficient walking access while keeping the vehicle
, in a safe, legal position.
Q9. What is the purpose of securing the vehicle at every single stop,
even brief ones?
Answer: To prevent theft, unauthorized vehicle movement, or rollaway
incidents while the driver is out of the vehicle making a delivery.
Rationale: Securing the vehicle (e.g., setting the parking brake, turning it off
or locking it as required) protects the cargo, the vehicle, and bystanders from
an unattended vehicle rolling or being taken.
Q10. What should a driver check when confirming they are at the
correct delivery address?
Answer: Compare the address on the package label, the address shown
in the delivery app, and the physical address posted at the home or
building.
Rationale: Cross-checking all three sources helps prevent misdeliveries,
which can cause customer complaints, lost packages, and rework.
Q11. What should a driver do if a delivery location requires an access
code they don't have?
Answer: Check the delivery app for customer notes, attempt to contact
the customer, and contact driver support (DSP or Amazon support) if
needed.
Rationale: Following this escalation sequence resolves access issues
efficiently without the driver bypassing security systems or making unsafe
assumptions about entry.
Q12. What should a driver do with any undelivered packages at the end
of a route?
Answer: Bring them back to the station and check in with the DSP,
following the station's return process.
Rationale: Returning undelivered packages ensures accurate inventory
tracking and allows the DSP to reattempt delivery or process returns properly
rather than leaving packages unaccounted for.
Q13. Who can a driver contact for support while troubleshooting a
difficult delivery situation?
Questions and Detailed Answers| Guaranteed Pass
Q1. What does DVIC stand for, and when must it be completed?
Answer: Driver Vehicle Inspection Checklist; it must be completed
before and after every trip (route).
Rationale: The DVIC is a systematic pre-trip and post-trip walk-around check
that helps catch mechanical problems, damage, or safety issues before the
vehicle is driven and confirms its condition afterward.
Q2. What should a driver do if the DVIC reveals a serious mechanical
issue (e.g., bad brakes or lights not working)?
Answer: Do not drive the vehicle; report the issue immediately to the
DSP/dispatch so the vehicle can be repaired or swapped before the
route begins.
Rationale: Operating a vehicle with a known safety defect puts the driver and
public at risk and can violate DOT regulations; safety issues must be
resolved before departure.
Q3. What gross vehicle weight rating (GVWR) generally makes a vehicle
subject to U.S. Department of Transportation (DOT) regulation?
Answer: 10,001 pounds or more.
Rationale: Vehicles at or above this weight threshold fall under federal
commercial motor vehicle rules, including aspects of hours-of-service and
inspection requirements, even when driven by delivery associates.
Q4. What are the typical blind spot zones around an Amazon delivery
vehicle, often referred to using a clock or number system?
Answer: Roughly the 1, 3, 5, and 7 o'clock positions around the vehicle
— front corners and rear corners/sides.
,Rationale: Because delivery vans sit higher and are larger than typical
passenger cars, these blind zones are larger and require extra mirror checks
and caution, especially when backing or turning.
Q5. Why do Amazon delivery vehicles have larger blind spots than a
typical passenger car?
Answer: Because they sit higher off the ground and have larger
bodies/cargo areas that block the driver's direct line of sight in several
directions.
Rationale: Recognizing this difference is important for new drivers
transitioning from personal vehicles, since habits that work in a car can be
unsafe in a taller, larger delivery van.
Q6. What is the recommended safe backing distance guideline for an
Amazon delivery vehicle?
Answer: Roughly the length of about three delivery vehicles behind the
van before backing.
Rationale: Maintaining this buffer gives the driver more reaction time and
visibility, reducing the risk of a backing collision with a person, vehicle, or
object.
Q7. What should a driver do if a delivery point appears to require
backing more than roughly seven van-lengths, or if backing seems
especially risky?
Answer: Use the driveway (pull in and pull back out forward) or find
another safe way to avoid a long or difficult backing maneuver, rather
than backing that distance.
Rationale: Backing is one of the highest-risk maneuvers for delivery vehicles;
minimizing the distance and frequency of backing reduces the chance of a
collision with property, pedestrians, or other vehicles.
Q8. About how far is considered a safe walking distance guideline when
approaching a delivery location, often compared to a common
landmark?
Answer: Roughly seven van-lengths, or about half a football field.
Rationale: This distance guideline helps drivers judge how far to park from a
delivery point to allow safe, efficient walking access while keeping the vehicle
, in a safe, legal position.
Q9. What is the purpose of securing the vehicle at every single stop,
even brief ones?
Answer: To prevent theft, unauthorized vehicle movement, or rollaway
incidents while the driver is out of the vehicle making a delivery.
Rationale: Securing the vehicle (e.g., setting the parking brake, turning it off
or locking it as required) protects the cargo, the vehicle, and bystanders from
an unattended vehicle rolling or being taken.
Q10. What should a driver check when confirming they are at the
correct delivery address?
Answer: Compare the address on the package label, the address shown
in the delivery app, and the physical address posted at the home or
building.
Rationale: Cross-checking all three sources helps prevent misdeliveries,
which can cause customer complaints, lost packages, and rework.
Q11. What should a driver do if a delivery location requires an access
code they don't have?
Answer: Check the delivery app for customer notes, attempt to contact
the customer, and contact driver support (DSP or Amazon support) if
needed.
Rationale: Following this escalation sequence resolves access issues
efficiently without the driver bypassing security systems or making unsafe
assumptions about entry.
Q12. What should a driver do with any undelivered packages at the end
of a route?
Answer: Bring them back to the station and check in with the DSP,
following the station's return process.
Rationale: Returning undelivered packages ensures accurate inventory
tracking and allows the DSP to reattempt delivery or process returns properly
rather than leaving packages unaccounted for.
Q13. Who can a driver contact for support while troubleshooting a
difficult delivery situation?
