Strayer University BUS 370 Final Exam (pdf) | 2026/2027 |
Organizational Behavior Q&A | Business
1. Which of the following is NOT a primary mode of entry into foreign
markets?
A) Exporting
B) Licensing
C) Joint ventures
D) Domestic outsourcing
Correct Answer: Domestic outsourcing
Rationale: Domestic outsourcing involves contracting with domestic firms to
perform work, which is not a method for entering foreign markets. Exporting,
licensing, and joint ventures are established international market entry
strategies that allow firms to expand operations across national borders .
2. A network of manufacturers and service providers that work together to
create products or services needed by end users is called a:
A) Supply chain
B) Value chain
C) Distribution channel
D) Logistics network
Correct Answer: Supply chain
Rationale: A supply chain is a network of manufacturers and service
providers that work together to create products or services needed by end
users. These manufacturers and service providers are linked together
through physical flows, information flows, and monetary flows .
,3. The planning, scheduling, and control of activities that transform inputs
into finished goods and services is called:
A) Supply chain management
B) Logistics management
C) Operations management
D) Production planning
Correct Answer: Operations management
Rationale: Operations management is the planning, scheduling, and control
of the activities that transform inputs into finished goods and services . The
transformation process converts inputs such as materials, people,
equipment, and information into outputs like tangible goods and services .
4. An organizational strength or ability, developed over a long period, that
customers find valuable and competitors find difficult or even impossible to
copy is called a:
A) Competitive advantage
B) Core competency
C) Strategic capability
D) Distinctive competence
Correct Answer: Core competency
Rationale: A core competency is an organizational strength or ability,
developed over a long period, that customers find valuable and competitors
find difficult or even impossible to copy . Core competencies serve as the
foundation for sustainable competitive advantage.
5. Structural business elements include:
,A) People and policies
B) Buildings and equipment
C) Decision rules and organizational structure
D) All of the above
Correct Answer: Buildings and equipment
Rationale: Structural elements are difficult to change and include tangible
resources such as buildings, equipment, and computer systems.
Infrastructural elements, which are relatively easy to change, include people,
policies, decision rules, and organizational structure .
6. Performance dimensions that differentiate a company's products and
services from competitors' are called:
A) Order qualifiers
B) Order winners
C) Value drivers
D) Competitive dimensions
Correct Answer: Order winners
Rationale: Order winners are performance dimensions that differentiate a
company's products and services from competitors'. Firms win a customer's
business by providing superior levels of performance on order winners .
Order qualifiers represent the minimum level of performance customers
expect.
7. Operations and supply chain activities include:
A) Process selection and design
, B) Forecasting demand and supply
C) Inventory management
D) All of the above
Correct Answer: All of the above
Rationale: Operations and supply chain activities include process selection,
design, and improvement; forecasting demand and supply; capacity
planning; inventory management; planning and control; purchasing and
managing supplier relationships; and logistics and distribution of goods .
8. A measure that uses performance and importance scores for various
dimensions to calculate the overall value of an item or service to a customer
is called a:
A) Value index
B) Quality score
C) Performance metric
D) Competitive index
Correct Answer: Value index
Rationale: A value index is a measure that uses the performance and
importance scores for various dimensions of performance for an item or a
service to calculate a score that indicates the overall value of an item or a
service to a customer .
9. The SCOR (Supply Chain Operations Reference) Model is used to:
A) Evaluate financial performance
B) Analyze and improve supply chain performance
Organizational Behavior Q&A | Business
1. Which of the following is NOT a primary mode of entry into foreign
markets?
A) Exporting
B) Licensing
C) Joint ventures
D) Domestic outsourcing
Correct Answer: Domestic outsourcing
Rationale: Domestic outsourcing involves contracting with domestic firms to
perform work, which is not a method for entering foreign markets. Exporting,
licensing, and joint ventures are established international market entry
strategies that allow firms to expand operations across national borders .
2. A network of manufacturers and service providers that work together to
create products or services needed by end users is called a:
A) Supply chain
B) Value chain
C) Distribution channel
D) Logistics network
Correct Answer: Supply chain
Rationale: A supply chain is a network of manufacturers and service
providers that work together to create products or services needed by end
users. These manufacturers and service providers are linked together
through physical flows, information flows, and monetary flows .
,3. The planning, scheduling, and control of activities that transform inputs
into finished goods and services is called:
A) Supply chain management
B) Logistics management
C) Operations management
D) Production planning
Correct Answer: Operations management
Rationale: Operations management is the planning, scheduling, and control
of the activities that transform inputs into finished goods and services . The
transformation process converts inputs such as materials, people,
equipment, and information into outputs like tangible goods and services .
4. An organizational strength or ability, developed over a long period, that
customers find valuable and competitors find difficult or even impossible to
copy is called a:
A) Competitive advantage
B) Core competency
C) Strategic capability
D) Distinctive competence
Correct Answer: Core competency
Rationale: A core competency is an organizational strength or ability,
developed over a long period, that customers find valuable and competitors
find difficult or even impossible to copy . Core competencies serve as the
foundation for sustainable competitive advantage.
5. Structural business elements include:
,A) People and policies
B) Buildings and equipment
C) Decision rules and organizational structure
D) All of the above
Correct Answer: Buildings and equipment
Rationale: Structural elements are difficult to change and include tangible
resources such as buildings, equipment, and computer systems.
Infrastructural elements, which are relatively easy to change, include people,
policies, decision rules, and organizational structure .
6. Performance dimensions that differentiate a company's products and
services from competitors' are called:
A) Order qualifiers
B) Order winners
C) Value drivers
D) Competitive dimensions
Correct Answer: Order winners
Rationale: Order winners are performance dimensions that differentiate a
company's products and services from competitors'. Firms win a customer's
business by providing superior levels of performance on order winners .
Order qualifiers represent the minimum level of performance customers
expect.
7. Operations and supply chain activities include:
A) Process selection and design
, B) Forecasting demand and supply
C) Inventory management
D) All of the above
Correct Answer: All of the above
Rationale: Operations and supply chain activities include process selection,
design, and improvement; forecasting demand and supply; capacity
planning; inventory management; planning and control; purchasing and
managing supplier relationships; and logistics and distribution of goods .
8. A measure that uses performance and importance scores for various
dimensions to calculate the overall value of an item or service to a customer
is called a:
A) Value index
B) Quality score
C) Performance metric
D) Competitive index
Correct Answer: Value index
Rationale: A value index is a measure that uses the performance and
importance scores for various dimensions of performance for an item or a
service to calculate a score that indicates the overall value of an item or a
service to a customer .
9. The SCOR (Supply Chain Operations Reference) Model is used to:
A) Evaluate financial performance
B) Analyze and improve supply chain performance
