MGT 300 END OF COURSE QUESTIONS AND
ANSWERS SET A+
✔✔realized that people management is most important - after 1 year, managers...
✔✔availability of power enabled low-paid, unskilled labor to replace high-paid skilled
artisans and jobs were carried out in large, formal organizational rather than fields,
homes, or small shops - we need managers today because during the Industrial
Revolution...
✔✔Frederick Taylor - who is the father of scientific management?
✔✔motion study; typically yielded production increase of 25-300% - what did Frank and
Lillian Galbreth come up with? how did it change production?
✔✔motion study - breaking each task or job into separate motions and then eliminating
those that are unnecessary or repetitive
✔✔Gantt Chart; one of the first to recommend that companies train and develop
workers - what did Henry Gantt come up with?
✔✔Gantt chart - visually indicates what tasks must be completed at which times in order
to complete a project
✔✔scalar chain - chain of command; Fayol's 14 principles of management - what did
Henri Fayol come up with? what is he known for?
✔✔Follett, Mayo, Barnard - who had a big influence on human relations management?
✔✔taylor, galbreths, gantt - who had a big influence on scientific management?
✔✔weber, fayol - who had a big influence on bureaucratic and administrative
management?
, ✔✔integrative conflict resolution - what did Mary Parker Follett come up with?
✔✔integrative conflict resolution - an approach to dealing with conflict in which both
parties deal with the conflict by indicating their preferences and then working together to
find an alternative that meets the needs of both
✔✔Elton Mayo - who came up with the Hawthorne Effect?
✔✔Hawthorne Effect - what did Elton Mayo come up with?
✔✔Hawthorne Studies - human factors related to work were found to be more important
than physical conditions or design of work
✔✔Hawthorne studies - workers not just extensions of machines, and financial
incentives weren't necessarily the most important for motivating workers
✔✔Hawthorne studies - managers better understood effect of group social interactions,
employee satisfaction, and attitudes on individual and group performance
✔✔external environment - all events outside a company that have the potential to
influence or affect it
✔✔internal environment - the events and trends inside an organization that affect
management, employees, and organizational culture
✔✔competitors - companies in the same industry that sell similar products or services
✔✔competitive analysis - a process of monitoring the competition that involves
identifying competition, anticipating their moves, and determining their strengths and
weaknesses
✔✔workplace deviance - unethical behavior that violates organizational norms about
right and wrong
✔✔ethics - the set of moral principles or values that defines right and wrong for a
person or group
✔✔ethical behavior - conforms to a society's accepted principles of right and wrong for
a person or group
✔✔ethical intensity - the degree of concern people have about an ethical issue
✔✔magnitude of consequences - total harm or benefit derived from and ethical decision
ANSWERS SET A+
✔✔realized that people management is most important - after 1 year, managers...
✔✔availability of power enabled low-paid, unskilled labor to replace high-paid skilled
artisans and jobs were carried out in large, formal organizational rather than fields,
homes, or small shops - we need managers today because during the Industrial
Revolution...
✔✔Frederick Taylor - who is the father of scientific management?
✔✔motion study; typically yielded production increase of 25-300% - what did Frank and
Lillian Galbreth come up with? how did it change production?
✔✔motion study - breaking each task or job into separate motions and then eliminating
those that are unnecessary or repetitive
✔✔Gantt Chart; one of the first to recommend that companies train and develop
workers - what did Henry Gantt come up with?
✔✔Gantt chart - visually indicates what tasks must be completed at which times in order
to complete a project
✔✔scalar chain - chain of command; Fayol's 14 principles of management - what did
Henri Fayol come up with? what is he known for?
✔✔Follett, Mayo, Barnard - who had a big influence on human relations management?
✔✔taylor, galbreths, gantt - who had a big influence on scientific management?
✔✔weber, fayol - who had a big influence on bureaucratic and administrative
management?
, ✔✔integrative conflict resolution - what did Mary Parker Follett come up with?
✔✔integrative conflict resolution - an approach to dealing with conflict in which both
parties deal with the conflict by indicating their preferences and then working together to
find an alternative that meets the needs of both
✔✔Elton Mayo - who came up with the Hawthorne Effect?
✔✔Hawthorne Effect - what did Elton Mayo come up with?
✔✔Hawthorne Studies - human factors related to work were found to be more important
than physical conditions or design of work
✔✔Hawthorne studies - workers not just extensions of machines, and financial
incentives weren't necessarily the most important for motivating workers
✔✔Hawthorne studies - managers better understood effect of group social interactions,
employee satisfaction, and attitudes on individual and group performance
✔✔external environment - all events outside a company that have the potential to
influence or affect it
✔✔internal environment - the events and trends inside an organization that affect
management, employees, and organizational culture
✔✔competitors - companies in the same industry that sell similar products or services
✔✔competitive analysis - a process of monitoring the competition that involves
identifying competition, anticipating their moves, and determining their strengths and
weaknesses
✔✔workplace deviance - unethical behavior that violates organizational norms about
right and wrong
✔✔ethics - the set of moral principles or values that defines right and wrong for a
person or group
✔✔ethical behavior - conforms to a society's accepted principles of right and wrong for
a person or group
✔✔ethical intensity - the degree of concern people have about an ethical issue
✔✔magnitude of consequences - total harm or benefit derived from and ethical decision
