WGU C215 OPERATIONS MANAGEMENT PVDC FINAL EXAM – COMPLETE 200-QUESTION PRACTICE BANK WITH ANSWERS & RATIONALES

WGU C215 OPERATIONS MANAGEMENT PVDC FINAL EXAM – COMPLETE 200-QUESTION PRACTICE BANK WITH ANSWERS & RATIONALES 1. Which definition of quality evaluates how well a product performs its intended function? A) Conformance to specifications B) Fitness for use C) Performance D) Reliability Correct Answer: C Rationale: Performance quality measures the primary operating characteristics of a product, directly indicating how well it performs its intended function. ________________________________________ 2. Which total quality management (TQM) process was developed to stress management's responsibility for quality? A) ISO 9000 B) Six Sigma C) Deming Wheel D) 14 points for quality improvement Correct Answer: D Rationale: Deming’s 14 Points emphasize that management is responsible for quality issues, not workers, and focus on systemic improvement. ________________________________________ 3. What does ISO 9000 represent in operations management? A) A set of environmental regulations B) A set of international standards on quality management and quality assurance C) A financial reporting guideline D) A human resource management framework Correct Answer: B Rationale: ISO 9000 is a globally recognized set of standards for quality management and assurance, critical for international business. ________________________________________ 4. How many published standards and guidelines are included in the TQM process according to your material? A) 10 B) 13 C) 15 D) 20 Correct Answer: B Rationale: The TQM process consists of 13 published standards and guidelines as referenced in your study notes. ________________________________________ 5. Which tool lists common defects and the number of observed occurrences of these defects? A) Scatter diagram B) Control chart C) Checklist D) Pareto chart Correct Answer: C Rationale: A checklist is a simple tool used to record and tally the frequency of specific defects or issues. ________________________________________ 6. A plot of two variables showing whether they are related is called a: A) Control chart B) Scatter diagram C) Histogram D) Flowchart Correct Answer: B Rationale: A scatter diagram graphs two variables to reveal potential correlations or relationships between them. ________________________________________ 7. Which graph shows whether a sample of data falls within the common or normal range of variation? A) Scatter diagram B) Checklist C) Control chart D) Pareto chart Correct Answer: C Rationale: A control chart monitors process variation and indicates if data points are within expected normal limits. ________________________________________ 8. What is the statistical measure of central tendency based on dividing a total by the number of individual cases? A) Median B) Mode C) Mean D) Range Correct Answer: C Rationale: The mean is the average, calculated by summing all values and dividing by the count of values. ________________________________________ 9. Which type of variation can be identified and eliminated, such as poor training or worn tools? A) Common causes B) Random causes C) Assignable causes D) Natural causes Correct Answer: C Rationale: Assignable causes are specific, identifiable factors that can be corrected or removed to improve quality. ________________________________________ 10. Common causes or random causes of variation are best described as: A) Easily identifiable B) Avoidable with better training C) Unavoidable and not easily identified D) Always due to machine errors Correct Answer: C