CPHQ LATEST REAL EXAM QUESTIONS & VERIFIED ANSWERS
(2026/2027) | GRADED A+
Adverse Event - ANSWER Unintended harm resulting from medical care.
What does SMART stand for? - ANSWER Specific, Measureable, Achievable, Relevant, Time-Bound
Accreditation - ANSWER formal recognition by a authorized body indicating a compliance with
standards
Benchmarking - ANSWER Comparing performance metrics against industry standards.
Balanced Scorecard - ANSWER A strategic planning tool tracking financial, customer process, and
learning metrics
CAUTI - ANSWER catheter associated urinary tract infection
Control Chart - ANSWER Statistical tool monitoring process variation over time
Dashboard - ANSWER Visual display of real time data (infection rates, readmission) for decision
making
DMAIC - ANSWER Define, Measure, Analyze, Improve, Control - Is the Six Sigma framework for
process improvement
EBP - ANSWER evidence based practice- Clinical decisions grounded in research, patient preferences,
and clinical expertise.
EQRO - ANSWER External Quality Review Organization, Entity auditing Medicaid/CHIP programs for
CMS compliance
FMEA - ANSWER Failure Mode and Effects Analysis: process used to identify potential failures before
they result with the intent to minimize or eliminate them
, Forcing Function - ANSWER Design element preventing errors ( ehr alert requiring dose confirmation)
Gemba - ANSWER Lean term meaning the real place ( example: observing workflows at the nurses'
station)
Global Trigger Tool - ANSWER Method for retrospective adverse event detection in medical records
HRO - ANSWER High Reliability Organization: Institution prioritizing safety via mindfulness,
reluctance to simplify, and deference to expertise
HEDIS - ANSWER Healthcare Effectiveness Data and Information Set
IHI - ANSWER Institute for Healthcare Improvement
Nonprofit organization focused on patient safety
IRB - ANSWER Institutional Review Board, review research in advance to ensure ethical
considerations are met
Just Culture - ANSWER Accountability framework balancing system flaws and individual responsibility
for errors
Joint Commission Sentinel Event - ANSWER Unexpected occurrence involving death, severe harm,
requiring RCA within 45 days
KSA - ANSWER Knowledge, skills, or abilities needed to effectively perform a job.
Key Driver - ANSWER Primary factor influencing the success of a quality initiative. (example:
leadership buyin)
Lean - ANSWER Methodology minimizing waste (overproduction, waiting) in workflows
LOS - ANSWER Length of stay- metric tied to resource utilization and reimbursement penalties
(2026/2027) | GRADED A+
Adverse Event - ANSWER Unintended harm resulting from medical care.
What does SMART stand for? - ANSWER Specific, Measureable, Achievable, Relevant, Time-Bound
Accreditation - ANSWER formal recognition by a authorized body indicating a compliance with
standards
Benchmarking - ANSWER Comparing performance metrics against industry standards.
Balanced Scorecard - ANSWER A strategic planning tool tracking financial, customer process, and
learning metrics
CAUTI - ANSWER catheter associated urinary tract infection
Control Chart - ANSWER Statistical tool monitoring process variation over time
Dashboard - ANSWER Visual display of real time data (infection rates, readmission) for decision
making
DMAIC - ANSWER Define, Measure, Analyze, Improve, Control - Is the Six Sigma framework for
process improvement
EBP - ANSWER evidence based practice- Clinical decisions grounded in research, patient preferences,
and clinical expertise.
EQRO - ANSWER External Quality Review Organization, Entity auditing Medicaid/CHIP programs for
CMS compliance
FMEA - ANSWER Failure Mode and Effects Analysis: process used to identify potential failures before
they result with the intent to minimize or eliminate them
, Forcing Function - ANSWER Design element preventing errors ( ehr alert requiring dose confirmation)
Gemba - ANSWER Lean term meaning the real place ( example: observing workflows at the nurses'
station)
Global Trigger Tool - ANSWER Method for retrospective adverse event detection in medical records
HRO - ANSWER High Reliability Organization: Institution prioritizing safety via mindfulness,
reluctance to simplify, and deference to expertise
HEDIS - ANSWER Healthcare Effectiveness Data and Information Set
IHI - ANSWER Institute for Healthcare Improvement
Nonprofit organization focused on patient safety
IRB - ANSWER Institutional Review Board, review research in advance to ensure ethical
considerations are met
Just Culture - ANSWER Accountability framework balancing system flaws and individual responsibility
for errors
Joint Commission Sentinel Event - ANSWER Unexpected occurrence involving death, severe harm,
requiring RCA within 45 days
KSA - ANSWER Knowledge, skills, or abilities needed to effectively perform a job.
Key Driver - ANSWER Primary factor influencing the success of a quality initiative. (example:
leadership buyin)
Lean - ANSWER Methodology minimizing waste (overproduction, waiting) in workflows
LOS - ANSWER Length of stay- metric tied to resource utilization and reimbursement penalties
