Quiz - Installing and Maintaining Windows,
Security, and Customer Support
Study Guide
Correct answers are highlighted in green.
Highlighted choice = Correct answer
Question 1
Which of the following is a boot feature that does not involve turning the power off or on using
the power switch?
a. Beginning boot
b. Soft boot
c. Hard boot
d. Esc boot
Explanation: A soft boot, also called a warm boot, restarts the computer without physically
switching the power off and back on.
Question 2
What user accounts are created automatically and disabled by default when Windows is
installed? (Select TWO.)
a. Standard
b. Guest
c. Limited
d. Admin
e. Administrator
Explanation: Windows creates the built-in Guest and Administrator accounts during installation,
and both are disabled by default for security.
Question 3
As an administrator, understanding what processes and steps are taken during the boot
process can be an important part of keeping system and network health at an optimal state.
Which of the following is a place where the Boot Manager, Boot Configuration Data, and other
files and folders needed to begin the Windows startup are stored?
a. Boot manager
Quiz - Installing and Maintaining Windows, Security, and Customer Support
, b. BCD store
c. MBR
d. System partition
Explanation: The system partition stores Windows Boot Manager, the BCD store, and other
supporting startup files.
Question 4
With any application, process, service, or other component of your OS, the knowledge and
ability to maintain and adjust how that tool performs is important. Choose the option that
allows you to adjust when services run in the background.
a. System File Checker
b. Services Console
c. System Configuration
d. Registry Editor
Explanation: The Services Console (services.msc) is used to configure when Windows and third-
party services start and run in the background.
Question 5
Choose the Windows 10 utility that allows a user to create a backup schedule that can include
any folder on the hard drive and a system image. (Choose all that apply.)
a. recimg
b. Backup and Restore
c. Automated System Recovery
d. File History
Explanation: Backup and Restore can schedule backups of selected folders and can also create a
complete system image.
Question 6
What security policy can be implemented to prevent removable media from automatically
launching potentially harmful applications?
a. Disable AutoRun.
b. Enable screen lock.
c. Disable the Guest account.
d. Disable AutoPlay.
Explanation: Disabling AutoRun prevents programs on removable media from executing
automatically when the media is inserted.
Quiz - Installing and Maintaining Windows, Security, and Customer Support
Security, and Customer Support
Study Guide
Correct answers are highlighted in green.
Highlighted choice = Correct answer
Question 1
Which of the following is a boot feature that does not involve turning the power off or on using
the power switch?
a. Beginning boot
b. Soft boot
c. Hard boot
d. Esc boot
Explanation: A soft boot, also called a warm boot, restarts the computer without physically
switching the power off and back on.
Question 2
What user accounts are created automatically and disabled by default when Windows is
installed? (Select TWO.)
a. Standard
b. Guest
c. Limited
d. Admin
e. Administrator
Explanation: Windows creates the built-in Guest and Administrator accounts during installation,
and both are disabled by default for security.
Question 3
As an administrator, understanding what processes and steps are taken during the boot
process can be an important part of keeping system and network health at an optimal state.
Which of the following is a place where the Boot Manager, Boot Configuration Data, and other
files and folders needed to begin the Windows startup are stored?
a. Boot manager
Quiz - Installing and Maintaining Windows, Security, and Customer Support
, b. BCD store
c. MBR
d. System partition
Explanation: The system partition stores Windows Boot Manager, the BCD store, and other
supporting startup files.
Question 4
With any application, process, service, or other component of your OS, the knowledge and
ability to maintain and adjust how that tool performs is important. Choose the option that
allows you to adjust when services run in the background.
a. System File Checker
b. Services Console
c. System Configuration
d. Registry Editor
Explanation: The Services Console (services.msc) is used to configure when Windows and third-
party services start and run in the background.
Question 5
Choose the Windows 10 utility that allows a user to create a backup schedule that can include
any folder on the hard drive and a system image. (Choose all that apply.)
a. recimg
b. Backup and Restore
c. Automated System Recovery
d. File History
Explanation: Backup and Restore can schedule backups of selected folders and can also create a
complete system image.
Question 6
What security policy can be implemented to prevent removable media from automatically
launching potentially harmful applications?
a. Disable AutoRun.
b. Enable screen lock.
c. Disable the Guest account.
d. Disable AutoPlay.
Explanation: Disabling AutoRun prevents programs on removable media from executing
automatically when the media is inserted.
Quiz - Installing and Maintaining Windows, Security, and Customer Support
