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According to Cardona and Miller, only those groups who have real accountability for
collective work products can be called teams (T/F) -answer- True
According to the Carmill model of team development, what is the heart of the
destructive cycle? -answer- Individual/private objectives
What do Cordona and Miller say is the moment of truth for team development? -answer-
Storming
According to Coach K, how do you find leadership in unexpected places? -answer- Look
for the most credible players.
Why do Cordona and Miller think the storming stage is so necessary for team
development? -answer- The storming stage encompasses both communication and
decision making, which begins the process for results.
Carmill model of the storming phase: -answer- Finding truth in constructive and
deconstructive business models; the heard of the deconstructive cycle is when people
put their own goals and motives ahead of the team
Carmill's moment of truth for team leaders: -answer- Watch for coalitions forming, keep
order, control the emotional aspects, stay focused on the issues not the personalities or
the subgroups
Carmill's strategies to avoid failure: -answer- Going back to the storming stage when/if
the deconstructive phase appears (this shows that the storming stage wasn't done well)
or moving forward with a new task (can act like a reset button for teams). Sometimes
you must hit total failure to be able to move forward.
, What is instrumental cohesion? -answer- The most fragile form of cohesion based on
the desire to achieve expected extrinsic rewards like a bonus or a trophy.
What is transactional leadership? -answer- When people unite purely for extrinsic
objectives, leading to instrumental cohesion
What is emotional cohesion? -answer- A type of cohesion that relies on the emotional
reward experienced by accomplishing intrinsic rewards together, such as bonding and
achieving
What is transforming leadership? -answer- Unites around extrinsic and intrinsic
objectives to lead to emotional cohesion
What is structural cohesion? -answer- The most powerful type of cohesion, relies on the
deep awareness of one's ability to add to the mission through team experience and
shared motivation
What is transcendent leadership? -answer- Unites around extrinsic, intrinsic, and
transcendent objectives to lead to structural cohesion
What is Melissa Richardson's view of the fundamental mission of the team leader? -
answer- That they have the basic responsibility to foster shared objectives, which are
the heart of the team.
According to Jeanne Brett, what are the subtle ways teams often generate management
dilemmas? -answer- Through cultural differences
When managing a multicultural team, Brett, Behfar, and Kern recommend which
strategy to address team problems? -answer- Adaptation
What tool did Erin Meyer develop to help people navigate the cultural minefield in
business relationships? -answer- The Culture Map
According to Erin Meyer, which country is more consensual in it's approach to decision
making than others? -answer- Japan
T/F: Erin Meyer thinks that, for business decisions, countries with a hierarchical culture
always expect the boss to make unilateral decisions. -answer- False
What does the Peace Corps use? -answer- The Developmental Model of Intercultural
Sensitivity
What are the steps in the Developmental Model of Intercultural Sensitivity? -answer- 1:
Denial (no real differences)
2: Defense (threatened by differences)
3: Minimization (differences exist, but trivial)