USPS Window Clerk Exam Review
2026/2027 | Verified Q&A with 300+
Practice Questions & Detailed Rationales
– Sales & Services Associate (SSA)
Academy Assessment Prep | Graded A+
Question 1
Which PS form is used to submit a change of address request?
A) PS Form 1093
B) PS Form 3575
C) PS Form 3849
D) PS Form 1583
Correct Answer: B) PS Form 3575
Rationale: PS Form 3575 is the official U.S. Postal Service form for Change of Address. PS
Form 1093 is for Certified Mail, PS Form 3849 is used to notify recipients of an attempted
delivery, and PS Form 1583 is for application to receive mail .
Question 2
A customer receives a notice that a package could not be delivered. Which form should
the customer complete to request redelivery?
A) PS Form 3849
B) PS Form 3575
C) PS Form 1093
D) PS Form 3811
Correct Answer: A) PS Form 3849
Rationale: PS Form 3849 is the "Delivery Notice/Reminder/Receipt" left by the carrier
when a package could not be delivered. The customer signs it to authorize redelivery, pick
,up the item, or request the item be left. PS Form 3811 is the return receipt for Certified
Mail .
Question 3
Which PS form is used to request a return receipt for Certified Mail?
A) PS Form 3849
B) PS Form 3811
C) PS Form 3533
D) PS Form 1003
Correct Answer: B) PS Form 3811
Rationale: PS Form 3811 is the Return Receipt. It is attached to Certified Mail and provides
the sender with proof of delivery. PS Form 1003 is used for insurance claims .
Question 4
A customer wants to apply to receive mail at a new address. Which form is required?
A) PS Form 1583
B) PS Form 3575
C) PS Form 3849
D) PS Form 1093
Correct Answer: A) PS Form 1583
Rationale: PS Form 1583 is the Application for Delivery of Mail Through Agent. It
authorizes an agent (like a commercial mail receiving agency) to accept mail on behalf of
the customer. While PS Form 3575 is for forwarding mail, PS Form 1583 is for establishing
mail delivery through an agent .
Question 5
What is the purpose of PS Form 1093?
A) Provide proof of mailing for Certified Mail
B) Notify the customer of a missed delivery
,C) Change the address of an existing mail recipient
D) Apply for a Post Office Box
Correct Answer: A) Provide proof of mailing for Certified Mail
Rationale: PS Form 1093 is the Certified Mail receipt. It provides the sender with a mailing
receipt and a unique tracking number. It does not include a return receipt; that is PS Form
3811 .
Question 6
A customer reports a damaged package. Which form should be completed for insurance
compensation?
A) PS Form 3822
B) PS Form 3811
C) PS Form 3533
D) PS Form 3575
Correct Answer: A) PS Form 3822
Rationale: PS Form 3822 is the "Claim for Damage or Loss" form. It is used to file claims
for insured mail, COD, Registered Mail, and Express Mail. PS Form 3533 is for employee
travel claims .
Question 7
What is the purpose of PS Form 1003?
A) To file a claim for damaged or lost mail
B) To apply for insurance on a package
C) To request a change of address
D) To confirm delivery of Certified Mail
Correct Answer: B) To apply for insurance on a package
Rationale: PS Form 1003 is the application for insurance on domestic packages. It is used
when a customer wants to purchase insurance for a shipment. PS Form 3822 is for filing a
claim after damage occurs .
, Question 8
Which PS form is used by an employee to request reimbursement for work-related
travel expenses?
A) PS Form 3533
B) PS Form 3811
C) PS Form 1583
D) PS Form 1093
Correct Answer: A) PS Form 3533
Rationale: PS Form 3533 is the "Travel and Transportation Voucher" form, used by USPS
employees to report travel expenses for reimbursement. It is not customer-facing .
Question 9
What is the purpose of PS Form 3849 for the customer?
A) To authorize redelivery of a package
B) To change their mailing address
C) To apply for a P.O. Box
D) To file a claim for damaged mail
Correct Answer: A) To authorize redelivery of a package
Rationale: PS Form 3849 serves as a notice to the customer that a delivery attempt was
made. The customer can sign the back and leave it in their mailbox for the carrier to pick
up and redeliver the item, or bring it to the Post Office to pick up the item .
Question 10
A customer is moving within the same city. Which form should they fill out?
A) PS Form 3575
B) PS Form 1583
C) PS Form 3849
D) PS Form 1093
2026/2027 | Verified Q&A with 300+
Practice Questions & Detailed Rationales
– Sales & Services Associate (SSA)
Academy Assessment Prep | Graded A+
Question 1
Which PS form is used to submit a change of address request?
A) PS Form 1093
B) PS Form 3575
C) PS Form 3849
D) PS Form 1583
Correct Answer: B) PS Form 3575
Rationale: PS Form 3575 is the official U.S. Postal Service form for Change of Address. PS
Form 1093 is for Certified Mail, PS Form 3849 is used to notify recipients of an attempted
delivery, and PS Form 1583 is for application to receive mail .
Question 2
A customer receives a notice that a package could not be delivered. Which form should
the customer complete to request redelivery?
A) PS Form 3849
B) PS Form 3575
C) PS Form 1093
D) PS Form 3811
Correct Answer: A) PS Form 3849
Rationale: PS Form 3849 is the "Delivery Notice/Reminder/Receipt" left by the carrier
when a package could not be delivered. The customer signs it to authorize redelivery, pick
,up the item, or request the item be left. PS Form 3811 is the return receipt for Certified
Mail .
Question 3
Which PS form is used to request a return receipt for Certified Mail?
A) PS Form 3849
B) PS Form 3811
C) PS Form 3533
D) PS Form 1003
Correct Answer: B) PS Form 3811
Rationale: PS Form 3811 is the Return Receipt. It is attached to Certified Mail and provides
the sender with proof of delivery. PS Form 1003 is used for insurance claims .
Question 4
A customer wants to apply to receive mail at a new address. Which form is required?
A) PS Form 1583
B) PS Form 3575
C) PS Form 3849
D) PS Form 1093
Correct Answer: A) PS Form 1583
Rationale: PS Form 1583 is the Application for Delivery of Mail Through Agent. It
authorizes an agent (like a commercial mail receiving agency) to accept mail on behalf of
the customer. While PS Form 3575 is for forwarding mail, PS Form 1583 is for establishing
mail delivery through an agent .
Question 5
What is the purpose of PS Form 1093?
A) Provide proof of mailing for Certified Mail
B) Notify the customer of a missed delivery
,C) Change the address of an existing mail recipient
D) Apply for a Post Office Box
Correct Answer: A) Provide proof of mailing for Certified Mail
Rationale: PS Form 1093 is the Certified Mail receipt. It provides the sender with a mailing
receipt and a unique tracking number. It does not include a return receipt; that is PS Form
3811 .
Question 6
A customer reports a damaged package. Which form should be completed for insurance
compensation?
A) PS Form 3822
B) PS Form 3811
C) PS Form 3533
D) PS Form 3575
Correct Answer: A) PS Form 3822
Rationale: PS Form 3822 is the "Claim for Damage or Loss" form. It is used to file claims
for insured mail, COD, Registered Mail, and Express Mail. PS Form 3533 is for employee
travel claims .
Question 7
What is the purpose of PS Form 1003?
A) To file a claim for damaged or lost mail
B) To apply for insurance on a package
C) To request a change of address
D) To confirm delivery of Certified Mail
Correct Answer: B) To apply for insurance on a package
Rationale: PS Form 1003 is the application for insurance on domestic packages. It is used
when a customer wants to purchase insurance for a shipment. PS Form 3822 is for filing a
claim after damage occurs .
, Question 8
Which PS form is used by an employee to request reimbursement for work-related
travel expenses?
A) PS Form 3533
B) PS Form 3811
C) PS Form 1583
D) PS Form 1093
Correct Answer: A) PS Form 3533
Rationale: PS Form 3533 is the "Travel and Transportation Voucher" form, used by USPS
employees to report travel expenses for reimbursement. It is not customer-facing .
Question 9
What is the purpose of PS Form 3849 for the customer?
A) To authorize redelivery of a package
B) To change their mailing address
C) To apply for a P.O. Box
D) To file a claim for damaged mail
Correct Answer: A) To authorize redelivery of a package
Rationale: PS Form 3849 serves as a notice to the customer that a delivery attempt was
made. The customer can sign the back and leave it in their mailbox for the carrier to pick
up and redeliver the item, or bring it to the Post Office to pick up the item .
Question 10
A customer is moving within the same city. Which form should they fill out?
A) PS Form 3575
B) PS Form 1583
C) PS Form 3849
D) PS Form 1093
