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WGU C215 Operations Management Objective Assessment
EXAM QUESTIONS AND CORRECT VERIFIED SOLUTIONS LATEST
UPDATE THIS YEAR – JUST RELEASED
WGU C215 Operations Management Objective Assessment — 250 Questions with Rationales
Unit 1: Quality Management Methods (TQM, Six Sigma, SPC)
Question 1
Which total quality management (TQM) process was developed to stress management's
responsibility for quality?
A) ISO 9000
B) Six Sigma
C) 14 points for quality improvement
D) PDSA cycle
Answer: C
Rationale: W. Edwards Deming developed the "14 Points" to guide companies in quality
improvement, emphasizing management's responsibility for quality. This shifted the traditional
view that workers were solely responsible for defects .
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Question 2
Which TQM process consists of 13 published standards and guidelines?
A) Six Sigma
B) ISO 14000
C) ISO 9000
D) Malcolm Baldrige Award
Answer: C
Rationale: ISO 9000 is a set of international quality standards and a certification demonstrating
companies have met all specified standards. ISO 14000 addresses environmental responsibility,
not quality management .
Question 3
What is the most important principle of TQM?
A) Maximizing shareholder value
B) Meeting the needs and satisfaction of customers
C) Enhancing employee morale
D) Reducing operational costs
Answer: B
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Rationale: TQM is fundamentally a customer-focused philosophy. Quality is defined as meeting
or exceeding customer expectations. Without customer satisfaction, continuous improvement
efforts lack direction and purpose .
Question 4
The common theme in TQM across all functions in an organization is to:
A) Maximize shareholder value
B) Eliminate all forms of waste
C) Satisfy customer needs
D) Reduce employee turnover
Answer: C
Rationale: TQM's most important principle is its focus on customer needs and satisfaction. All
quality efforts must ultimately align with what customers value .
Question 5
What is the primary focus of Six Sigma in operations management?
A) Enhancing employee satisfaction
B) Reducing defects and improving quality
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C) Lowering operational costs
D) Increasing production speed
Answer: B
Rationale: Six Sigma is a disciplined, data-driven methodology for eliminating defects, driving
toward six standard deviations between the mean and the nearest specification limit, resulting
in approximately 3.4 defective parts per million .
Question 6
What quality tool is used to record the frequency of occurrence of certain process failures?
A) Pareto chart
B) Checklist
C) Cause-and-effect diagram
D) Control chart
Answer: B
Rationale: A checklist is a list of common defects and the number of observed occurrences. It
helps track and categorize quality issues as they occur .
Question 7
A quality tool that identifies potential causes of a particular quality problem is called:
WGU C215 Operations Management Objective Assessment
EXAM QUESTIONS AND CORRECT VERIFIED SOLUTIONS LATEST
UPDATE THIS YEAR – JUST RELEASED
WGU C215 Operations Management Objective Assessment — 250 Questions with Rationales
Unit 1: Quality Management Methods (TQM, Six Sigma, SPC)
Question 1
Which total quality management (TQM) process was developed to stress management's
responsibility for quality?
A) ISO 9000
B) Six Sigma
C) 14 points for quality improvement
D) PDSA cycle
Answer: C
Rationale: W. Edwards Deming developed the "14 Points" to guide companies in quality
improvement, emphasizing management's responsibility for quality. This shifted the traditional
view that workers were solely responsible for defects .
, Page 2 of 142
Question 2
Which TQM process consists of 13 published standards and guidelines?
A) Six Sigma
B) ISO 14000
C) ISO 9000
D) Malcolm Baldrige Award
Answer: C
Rationale: ISO 9000 is a set of international quality standards and a certification demonstrating
companies have met all specified standards. ISO 14000 addresses environmental responsibility,
not quality management .
Question 3
What is the most important principle of TQM?
A) Maximizing shareholder value
B) Meeting the needs and satisfaction of customers
C) Enhancing employee morale
D) Reducing operational costs
Answer: B
, Page 3 of 142
Rationale: TQM is fundamentally a customer-focused philosophy. Quality is defined as meeting
or exceeding customer expectations. Without customer satisfaction, continuous improvement
efforts lack direction and purpose .
Question 4
The common theme in TQM across all functions in an organization is to:
A) Maximize shareholder value
B) Eliminate all forms of waste
C) Satisfy customer needs
D) Reduce employee turnover
Answer: C
Rationale: TQM's most important principle is its focus on customer needs and satisfaction. All
quality efforts must ultimately align with what customers value .
Question 5
What is the primary focus of Six Sigma in operations management?
A) Enhancing employee satisfaction
B) Reducing defects and improving quality
, Page 4 of 142
C) Lowering operational costs
D) Increasing production speed
Answer: B
Rationale: Six Sigma is a disciplined, data-driven methodology for eliminating defects, driving
toward six standard deviations between the mean and the nearest specification limit, resulting
in approximately 3.4 defective parts per million .
Question 6
What quality tool is used to record the frequency of occurrence of certain process failures?
A) Pareto chart
B) Checklist
C) Cause-and-effect diagram
D) Control chart
Answer: B
Rationale: A checklist is a list of common defects and the number of observed occurrences. It
helps track and categorize quality issues as they occur .
Question 7
A quality tool that identifies potential causes of a particular quality problem is called:
