BOP - FLETC - Final Exam ( 2026) Questions with
100% Verified Answers UPDATED!!!!.
Terms in this set (80)
Intervene, take responsibility for What responsibilities do a correctional workers
resolving the situation, have to keep conflicts from escalating?
Get both sides of the story
Maintain eye contact, What are the four main points to remember about
Attentive posture positioning and communicating attention while you listen?
body language
Follow the speaker verbally
You silence effectively
Sit or lean forward, Your overall body language makes a big difference
Keep still, and encouraging someone to talk to you what are
Be aware of the look on your face some key things to remember?
, Paraphrasing and reflecting What to techniques is involved in responding
During the convo When does paraphrasing occur?
At the end of the conversation When does summarizing occur?
Rephrasing the message in your own What is paraphrasing?
words
Deals with emotions What is reflecting?
Way to go about getting information What is probing?
from someone
Identify an area that needs to be What are the do's in probing?
explored further
Use open ended questions and
statements to probe for additional
information
A brief statement highlighting the What is summarizing?
main points of discussion in feeding
them back to the other party for
clarification
Explore options What are the steps on how to obtain closure?
Identify resources
Settle on an action plan
Clarify roles and expectations
Set realistic goals and timetables
Identify follow-up actions
100% Verified Answers UPDATED!!!!.
Terms in this set (80)
Intervene, take responsibility for What responsibilities do a correctional workers
resolving the situation, have to keep conflicts from escalating?
Get both sides of the story
Maintain eye contact, What are the four main points to remember about
Attentive posture positioning and communicating attention while you listen?
body language
Follow the speaker verbally
You silence effectively
Sit or lean forward, Your overall body language makes a big difference
Keep still, and encouraging someone to talk to you what are
Be aware of the look on your face some key things to remember?
, Paraphrasing and reflecting What to techniques is involved in responding
During the convo When does paraphrasing occur?
At the end of the conversation When does summarizing occur?
Rephrasing the message in your own What is paraphrasing?
words
Deals with emotions What is reflecting?
Way to go about getting information What is probing?
from someone
Identify an area that needs to be What are the do's in probing?
explored further
Use open ended questions and
statements to probe for additional
information
A brief statement highlighting the What is summarizing?
main points of discussion in feeding
them back to the other party for
clarification
Explore options What are the steps on how to obtain closure?
Identify resources
Settle on an action plan
Clarify roles and expectations
Set realistic goals and timetables
Identify follow-up actions
