Final Report Template
WGU D512 Task 3 Final Report Template:
Quality Improvement Project: Process
Control Plan & Response
Create a final report in response to the “Voice of the
Community” (VOC) report found in the course using this
template.
Part 1:
Process Control Plan
Create a process control plan by doing the following:
A. Measures, Key Indicators, and Thresholds for
Response
Describe your measures, key indicators, and thresholds
for potential response:
1. Define measures or key indicators that will be used
to track improvement project progress.
2. Identify the threshold for the measures of key
indicators that will signal a need for a potential
response plan.
,Measures or Each of the pertinent questions that
Key are included in the Voice of the
Indicators Customer questionnaire will be
meticulously observed. There is
expected to be an increase in the
ratings of questions concerning
physician interaction and
comprehension of care after, and
these percentages will remain higher
throughout the course of this
initiative (The Voice of the Customer
Report, n.d.). Furthermore,
assessments will be carried out on a
monthly basis in order to guarantee
consistency. A questionnaire will be
administered to nursing staff on a
quarterly basis in order
to assess their perceptions of the
changes.
Thresholds If the ratings of responses on the
for measures Voice of the Customer survey drops
or key by in excess of six percent, this
indicators would indicate that a prospective
response strategy is probably going
to be required. Close attention will
be paid to the questionnaire that
was distributed to the nursing staff.
Should any ideas be given,
adaptations that are being
implemented by the initiative will be
modified accordingly.
, 3.Explain your potential response plan if a key
indicator fails to meet the target threshold
standards established in parts A1 and A2.
WGU D512 Task 3 Final Report Template:
Quality Improvement Project: Process
Control Plan & Response
Create a final report in response to the “Voice of the
Community” (VOC) report found in the course using this
template.
Part 1:
Process Control Plan
Create a process control plan by doing the following:
A. Measures, Key Indicators, and Thresholds for
Response
Describe your measures, key indicators, and thresholds
for potential response:
1. Define measures or key indicators that will be used
to track improvement project progress.
2. Identify the threshold for the measures of key
indicators that will signal a need for a potential
response plan.
,Measures or Each of the pertinent questions that
Key are included in the Voice of the
Indicators Customer questionnaire will be
meticulously observed. There is
expected to be an increase in the
ratings of questions concerning
physician interaction and
comprehension of care after, and
these percentages will remain higher
throughout the course of this
initiative (The Voice of the Customer
Report, n.d.). Furthermore,
assessments will be carried out on a
monthly basis in order to guarantee
consistency. A questionnaire will be
administered to nursing staff on a
quarterly basis in order
to assess their perceptions of the
changes.
Thresholds If the ratings of responses on the
for measures Voice of the Customer survey drops
or key by in excess of six percent, this
indicators would indicate that a prospective
response strategy is probably going
to be required. Close attention will
be paid to the questionnaire that
was distributed to the nursing staff.
Should any ideas be given,
adaptations that are being
implemented by the initiative will be
modified accordingly.
, 3.Explain your potential response plan if a key
indicator fails to meet the target threshold
standards established in parts A1 and A2.
