C208 Practice Questions with Correct Answers
Leadership
Leadership is the process by which one person influences the thoughts, attitudes, and
behaviors of others
Organizational Change
The act of making an organization something different from what it is or from what it would
be if left alone
Change Management
The process of managing change in an organization
Creativity
The generation of new ideas by individuals and teams
Innovation
The process by which an organization generates new ideas and converts them into new
products, business practices, and strategies that create value
Organizational Culture
The basic tacit assumptions about how the world is and ought to be that a group of people
share and that determines their perceptions, thoughts, feelings, and their overt behavior
Organizational Culture Assessment Model
Four types of cultures:
Clan, Adhocracy, Market, and Hierarchy
,Clan Culture
Focus: Internal
Preference: Flexibility
Leadership: Mentor, Team builder
Adhocracy Culture
Focus: External
Preference: Flexibility
Leadership: Visionary, Entrepreneur
Market Culture
Focus: External
Preference: Stability / Control
Leadership: Demanding, Market-driven
Hierarchy Culture
Focus: Internal
Preference: Stability / Control
Leadership: Demanding, Market-driven
Cultural Web
Used to understand and possibly change an organization's Culture
Six elements:
Stories
Rituals and Routines
Symbols
, Organizational Structure
Control Systems
Power Structures
Cultural Web - Stories
Past events and what people talk about
Cultural Web - Rituals and Routines
Daily behavior and actions that are considered approved
Cultural Web - Symbols
Logos, dress code, type of neighborhood, furnishings
Cultural Web - Organizational Structure
What is shown on an organization chart
Cultural Web - Control Systems
Things like finances, quality control, and rewards
Cultural Web -Power Structures
Where the real power is in an organization, can be groups or one person
Four step process for using the Cultural Web Model
1. Analyze today's culture
2. Decide the culture you want
3. Compare today's culture with the vision for tomorrow's culture
4. Create a plan to move towards the new culture
Broad categories of focus for environmental change
Leadership
Leadership is the process by which one person influences the thoughts, attitudes, and
behaviors of others
Organizational Change
The act of making an organization something different from what it is or from what it would
be if left alone
Change Management
The process of managing change in an organization
Creativity
The generation of new ideas by individuals and teams
Innovation
The process by which an organization generates new ideas and converts them into new
products, business practices, and strategies that create value
Organizational Culture
The basic tacit assumptions about how the world is and ought to be that a group of people
share and that determines their perceptions, thoughts, feelings, and their overt behavior
Organizational Culture Assessment Model
Four types of cultures:
Clan, Adhocracy, Market, and Hierarchy
,Clan Culture
Focus: Internal
Preference: Flexibility
Leadership: Mentor, Team builder
Adhocracy Culture
Focus: External
Preference: Flexibility
Leadership: Visionary, Entrepreneur
Market Culture
Focus: External
Preference: Stability / Control
Leadership: Demanding, Market-driven
Hierarchy Culture
Focus: Internal
Preference: Stability / Control
Leadership: Demanding, Market-driven
Cultural Web
Used to understand and possibly change an organization's Culture
Six elements:
Stories
Rituals and Routines
Symbols
, Organizational Structure
Control Systems
Power Structures
Cultural Web - Stories
Past events and what people talk about
Cultural Web - Rituals and Routines
Daily behavior and actions that are considered approved
Cultural Web - Symbols
Logos, dress code, type of neighborhood, furnishings
Cultural Web - Organizational Structure
What is shown on an organization chart
Cultural Web - Control Systems
Things like finances, quality control, and rewards
Cultural Web -Power Structures
Where the real power is in an organization, can be groups or one person
Four step process for using the Cultural Web Model
1. Analyze today's culture
2. Decide the culture you want
3. Compare today's culture with the vision for tomorrow's culture
4. Create a plan to move towards the new culture
Broad categories of focus for environmental change
