CSIA CERTIFICATION UPDATED ACTUAL
EXAM QUESTIONS AND CORRECT
ANSWERS COMPLETE STUDY GUIDE
●● A MAA should verify a patient's CPT code for which of the
following processes: Coordination of Benefits, Determining Eligibility
of services, Obtaining prior authorization, or receiving a referral?
Answer: Obtaining prior authorization
●● Prior to an invasive procedure, a patient asks an MAA about other
options that are available. Which action should the MAA take? Inform
the patient of commonly used alternatives; Advise patient to ask the
provider for alternatives; seek out a clinical MA to explain alternatives;
Provide the patient with alternate providers phone numbers.
Answer: Advise the patient to ask the provider for alternatives.
●● Which of the following abbreviations should a MAA use to
document a patient history of a stroke? CHF; CVA; MI; or MS?
Answer: CVA (means Cerebrovascular accident AKA stroke)
●● Which of the following items is appropriate to purchase with petty
cash: Postage owed for equipment delivery; five boxes of computer
paper; a gift card for employee of the quarter; or the providers cell phone
payment.
,Answer: Postage owed for equipment delivery
●● When performing closing procedures for the day, which of the
following must me secured with a lock and key? Exam rooms;
scheduling book; baking deposit slip; Provider's prescription pad
Answer: provider's prescription pad
●● Which of the following is the abbreviation for an
electroencephalogram? EKG; EEG; ECG; or EBB
Answer: EEG
●● An MAA observes another office worker altering notes in a patient's
record to justify medical necessity so that payment is made. What is this
action considered? Negligence; Fraud; Auditing; Unbundling.
Answer: Fraud
●● A patient receives an EOB stating services will not be covered
because of Out-of-pocket medical expenses not yet met. The amount
owed is defined as? Deductible; Copay; Allowed amount; Coinsurance.
Answer: Deductible
●● Which of the following is an example of open hours scheduling?
Patients arrive at their own convenience; Multiple patients are seen and
one time; patients who have similar diagnoses are sched for the same
time; or multiple patients are scheduled at the beginning of each hour?
,Answer: Patients arrive at their own convenience.
●● Which of the following is the most efficient method for an MAA to
collect payment for services? Collect the amount due at the time of the
patient's visit; send a monthly statement to the patient; call the patient to
establish payment plan; or use an outside collection agency.
Answer: Collect the amount due at the time of the patient's visit.
●● Which of the following medical terms is part of an organ or tissue?
Lymphadenectomy; Episiotomy; Colostomy; or Thoracotomy?
Answer: Lymphadenectomy
●● A patient refused to pay his copay. What should the MAA do? Offer
to waive the fee; tell the patient to call the insurance carrier; advise the
patient that the copay will be added to their bill; or inform the patient the
copay is due at the time of service.
Answer: Inform the patient the copay is due at the time of service.
●● A 3rd party payer is requesting documentation to support billed
services. Which of the following is the appropriate document the MAA
should forward? Notice of Privacy Practices; Disclosure form; Progress
notes; patient registration form?
Answer: Progress notes.
, ●● Which of the following actions is an MAA's priority when pulling
daily charts? Place charts in appropriate exam room; review appointment
schedule; review charts for accuracy; arrange charts sequentially.
Answer: Review appointment schedule.
●● In addition to a witness and the adult patient, which of the following
individuals must be present for an informed consent signature? A Family
member; Lawyer; office manager; or provider.
Answer: Provider
●● All pages of a patient's medical record must include which of the
following information: Insurance ID number; Patient address; patient
name; or ss number
Answer: patient name
●● Which of the following medical record filing systems protects
patients' privacy and allows for unlimited expansion in a high-volume
office? Numeric; alphabetical; subject filing; or chronological?
Answer: Numeric
●● Which of the following should an MAA give to a patient when
scheduling a routine visit: an encounter form for the next visit; a copy of
the patient's prescriptions; a financial responsibility form; or an
appointment reminder?
Answer: An appointment reminder.
EXAM QUESTIONS AND CORRECT
ANSWERS COMPLETE STUDY GUIDE
●● A MAA should verify a patient's CPT code for which of the
following processes: Coordination of Benefits, Determining Eligibility
of services, Obtaining prior authorization, or receiving a referral?
Answer: Obtaining prior authorization
●● Prior to an invasive procedure, a patient asks an MAA about other
options that are available. Which action should the MAA take? Inform
the patient of commonly used alternatives; Advise patient to ask the
provider for alternatives; seek out a clinical MA to explain alternatives;
Provide the patient with alternate providers phone numbers.
Answer: Advise the patient to ask the provider for alternatives.
●● Which of the following abbreviations should a MAA use to
document a patient history of a stroke? CHF; CVA; MI; or MS?
Answer: CVA (means Cerebrovascular accident AKA stroke)
●● Which of the following items is appropriate to purchase with petty
cash: Postage owed for equipment delivery; five boxes of computer
paper; a gift card for employee of the quarter; or the providers cell phone
payment.
,Answer: Postage owed for equipment delivery
●● When performing closing procedures for the day, which of the
following must me secured with a lock and key? Exam rooms;
scheduling book; baking deposit slip; Provider's prescription pad
Answer: provider's prescription pad
●● Which of the following is the abbreviation for an
electroencephalogram? EKG; EEG; ECG; or EBB
Answer: EEG
●● An MAA observes another office worker altering notes in a patient's
record to justify medical necessity so that payment is made. What is this
action considered? Negligence; Fraud; Auditing; Unbundling.
Answer: Fraud
●● A patient receives an EOB stating services will not be covered
because of Out-of-pocket medical expenses not yet met. The amount
owed is defined as? Deductible; Copay; Allowed amount; Coinsurance.
Answer: Deductible
●● Which of the following is an example of open hours scheduling?
Patients arrive at their own convenience; Multiple patients are seen and
one time; patients who have similar diagnoses are sched for the same
time; or multiple patients are scheduled at the beginning of each hour?
,Answer: Patients arrive at their own convenience.
●● Which of the following is the most efficient method for an MAA to
collect payment for services? Collect the amount due at the time of the
patient's visit; send a monthly statement to the patient; call the patient to
establish payment plan; or use an outside collection agency.
Answer: Collect the amount due at the time of the patient's visit.
●● Which of the following medical terms is part of an organ or tissue?
Lymphadenectomy; Episiotomy; Colostomy; or Thoracotomy?
Answer: Lymphadenectomy
●● A patient refused to pay his copay. What should the MAA do? Offer
to waive the fee; tell the patient to call the insurance carrier; advise the
patient that the copay will be added to their bill; or inform the patient the
copay is due at the time of service.
Answer: Inform the patient the copay is due at the time of service.
●● A 3rd party payer is requesting documentation to support billed
services. Which of the following is the appropriate document the MAA
should forward? Notice of Privacy Practices; Disclosure form; Progress
notes; patient registration form?
Answer: Progress notes.
, ●● Which of the following actions is an MAA's priority when pulling
daily charts? Place charts in appropriate exam room; review appointment
schedule; review charts for accuracy; arrange charts sequentially.
Answer: Review appointment schedule.
●● In addition to a witness and the adult patient, which of the following
individuals must be present for an informed consent signature? A Family
member; Lawyer; office manager; or provider.
Answer: Provider
●● All pages of a patient's medical record must include which of the
following information: Insurance ID number; Patient address; patient
name; or ss number
Answer: patient name
●● Which of the following medical record filing systems protects
patients' privacy and allows for unlimited expansion in a high-volume
office? Numeric; alphabetical; subject filing; or chronological?
Answer: Numeric
●● Which of the following should an MAA give to a patient when
scheduling a routine visit: an encounter form for the next visit; a copy of
the patient's prescriptions; a financial responsibility form; or an
appointment reminder?
Answer: An appointment reminder.
