WGU C715 Organizational Behavior Prep Questions and Answers Updated 2026/2027 Version | Verified Answers

WGU C715 Organizational Behavior Prep Questions and Answers Updated 2026/2027 Version | Verified Answers 1. "A's" cubicle neighbor "B", though an understanding and great co-worker, talks loudly on the phone. "A" gets annoyed every time "B's" phone rings but has decided it's simply not worth the trouble to talk about it. "A's" conflict-handling intention is called ________. - ANSWER B) avoiding 2. Stage II of the conflict process deals with the conflict being ________. a) perceived and felt b) apparent and experienced c) expressed and resolved d) analyzed - ANSWER A) perceived and felt 3. Which of the following conflict management techniques involves designating a critic to purposely argue against the majority positions held by the group? A) altering the structural variables B) altering the human variable C) exercising authoritative command D) appointing a devil's advocate - ANSWER D) appointing a devil's advocate 4. Conflict is dysfunctional when it ________. a) provides a medium to release tension b) reduces group cohesiveness c) fosters an environment of self-evaluation d) provides a means for expressing frustration - ANSWER B) reduces group cohesiveness 5. Which of the following accurately differentiates between work groups and work teams? a) Work groups are used by top-management employees, while work teams are used by lower-level workers. b) Work groups involve members who have complementary skills, while work teams use employees who have random and varied skills. c) Work teams generate a potential for an organization to generate greater outputs with no increase in inputs, while work groups cannot perform this function. d) Work teams represent the mere accumulation of individual efforts, while work groups generate a positive synergy within the organization. - ANSWER C) Work teams generate a potential for an organization to generate greater outputs with no increase in inputs, while work groups cannot perform this function. 6. Which of the following statements is true regarding self-managed work teams? a) Self-managed work teams typically consist of forty to fifty employees. b) Members of self-managed work teams typically report lower job satisfaction. c) Self-managed work teams are typically composed of employees from different departments who work independent of each other. d) In the case of self-managed work teams, supervisory positions take on decreased importance. - ANSWER D) In the case of self-managed work teams, supervisory positions take on decreased importance. 7. Which of the following statements is true regarding size of teams? a) When teams have excess members, cohesiveness declines. b) As team size increases, social loafing decreases. c) When teams have excess members, mutual accountability increases. d) Members of large teams coordinate work better when pressed for time. - ANSWER A) When teams have excess members, cohesiveness declines. 8. Which of the following is most likely to increase team efficacy? a) providing vast and generic goals b) helping the team achieve small successes c) ensuring that team goals are substantially difficult d) reducing the number of members on a team drastically - ANSWER B) helping the team achieve small successes 9. Work should be performed by an individual if ________. a) the work is complex and requires different perspectives b) the work creates a common purpose or set of goals for the people in the group that is more than the aggregate of individual goals c) the work is simple and does not require diverse input d) several tasks that are interdependent are to be performed for completing the work - ANSWER C) the work is simple and does not require diverse input 10. A strong culture should reduce employee turnover, because it results in ________. a) a highly centralized organization b) cohesiveness and organizational commitment c) a highly formalized organization d) an outcome-oriented organization - ANSWER D) an outcome oriented organization 11. Culture is most likely to be a liability when ________. a) the organization's environment is dynamic b) the organization's management is highly efficient c) the organization is highly centralized d) the organization scores low on the degree of formalization - ANSWER A) the organization's environment is dynamic 12. Top management has a major impact on the organization's culture by ________. a) establishing norms that filter down through the organization b) ensuring a proper match of personal and organizational values c) socializing new applicants in the pre-hiring phase d) providing a framework for metamorphosis of new hires - ANSWER A) establishing norms that filter down through the organization 13. When you start to accept the differences between your expectations and the reality of the organization, you move into the ________ stage of socialization. a) Pre-arrival b) post-arrival c) acceptance d) metamorphosis - ANSWER D) metamorphosis 14. B is new at W Corp., but after a week B already knows that the founder of the corporation started the business in a garage with only $4,000 and one client. This information was most likely transmitted to B by way of ________. a) stories b) material symbols c) rituals d) organizational charts - ANSWER A) stories