1|Page
NAFA MAINTENANCE MANAGEMENT EXAMINATION
COMPLETE VERIFIED QUESTIONS AND DETAILED
SOLUTIONS LATEST UPDATE THIS YEAR JUST
RELEASED
1.1.5 What impact does lack of maintenance have on the
vehicles? (p. 9) - Answer-If maintenance is not performed
on a periodic basis, the life-span of the vehicles will be
reduced, requiring their replacement or that of their more
costly systems/ components at a date earlier than should
be expected.
1.1.6 What impact does lack of maintenance have on the
drivers? (p. 9) - Answer-Employees using the vehicles will
be greatly inconvenienced, their productivity will drop, a
work backlog will invariably develop and the vehicle
maintenance personnel may be blamed.
1.1.7 What impact does lack of maintenance have on the
vehicle maintenance department? (p. 9) - Answer-The
workload of the maintenance department will be
characterized by extreme peaks and valleys, requiring
overtime or temporary help to reduce the peaks. During
the 8 valley periods, portions of the maintenance
workforce will be idle.
,2|Page
1.1.8 What impact does lack of maintenance have on
budget forecasting? (p. 9) - Answer-will be unable to
forecast maintenance budget, not only from a personnel
aspect, but from an outlay of cash of parts and supplies
1.1.9 What impact does a thorough maintenance program
have on vehicle remarketing? (p. 9) - Answer-When the
time comes to replace vehicles, those with accurate,
proven PM records may sell for more than those without.
1.2.1 What are the two major components of a PM
program?(p. 10) - Answer-A checklist of maintenance
actions that need to be performed periodically, and the
interval or frequency with which these actions are
performed
1.2.2 List six principal sources for determining
maintenance actions. (p. 13) - Answer-1. manufacturer's
list of recommended maintenance actions. 2. Our past
experiences 3. The operating environment 4. Records of
unscheduled maintenance should be examined.
A)Individual Vehicle Records B)Vehicle Class Records 5.
,3|Page
distinguish an unscheduled repair from an emergency
repair
1.2.3 What are two primary factors for determining service
intervals? (p. 12) - Answer-Time and Mileage
1.2.4 When would fuel consumption be the preferred
factor for determining PM interval? (p. 14) - Answer-In
fleets with an extraordinary amount of time idling
1.2.5 Why would fuel consumption be important to PM
scheduling? (p.14 - Answer-Fuel consumption standards
can be utilized for vehicles that incur significant or regular
idle time, but are not equipped with hour meters (most
light duty vehicles). Pre-set intervals are an option where
vehicle use is very structured or just the opposite, when
use is very sporadic.
1.2.6 How does a good PM program impact warranty
recovery? (p. 12) - Answer-Failure to follow manufacturer
guidelines may result in loss of warranty and/or loss of
goodwill warranty policy adjustments beyond standard
warranty parameters.
, 4|Page
1.2.7 What is the objective of predictive maintenance? (p.
15) - Answer-By performing services and replacing
components before a failure occurs
1.1.1 What are the various actions associated with vehicle
maintenance. (p. 8) - Answer-inspection, lubrication,
adjustment, cleaning, testing, and replacing components
that have failed or are on the verge of failure
1.1.2 Define preventive maintenance (p. 8) - Answer-
Services and/or checks scheduled based on measurable
intervals which are designed to keep vehicles and
equipment functioning properly
.1.3 Define demand or breakdown maintenance. (p. 8) -
Answer-On an unscheduled basis, which is referred to as
demand, or breakdown maintenance.
.1.4 Define motor vehicle maintenance, (p. 9) - Answer-
inspection, lubrication, adjustment, cleaning, testing, and
replacing components that have failed or are on the verge
of failure
NAFA MAINTENANCE MANAGEMENT EXAMINATION
COMPLETE VERIFIED QUESTIONS AND DETAILED
SOLUTIONS LATEST UPDATE THIS YEAR JUST
RELEASED
1.1.5 What impact does lack of maintenance have on the
vehicles? (p. 9) - Answer-If maintenance is not performed
on a periodic basis, the life-span of the vehicles will be
reduced, requiring their replacement or that of their more
costly systems/ components at a date earlier than should
be expected.
1.1.6 What impact does lack of maintenance have on the
drivers? (p. 9) - Answer-Employees using the vehicles will
be greatly inconvenienced, their productivity will drop, a
work backlog will invariably develop and the vehicle
maintenance personnel may be blamed.
1.1.7 What impact does lack of maintenance have on the
vehicle maintenance department? (p. 9) - Answer-The
workload of the maintenance department will be
characterized by extreme peaks and valleys, requiring
overtime or temporary help to reduce the peaks. During
the 8 valley periods, portions of the maintenance
workforce will be idle.
,2|Page
1.1.8 What impact does lack of maintenance have on
budget forecasting? (p. 9) - Answer-will be unable to
forecast maintenance budget, not only from a personnel
aspect, but from an outlay of cash of parts and supplies
1.1.9 What impact does a thorough maintenance program
have on vehicle remarketing? (p. 9) - Answer-When the
time comes to replace vehicles, those with accurate,
proven PM records may sell for more than those without.
1.2.1 What are the two major components of a PM
program?(p. 10) - Answer-A checklist of maintenance
actions that need to be performed periodically, and the
interval or frequency with which these actions are
performed
1.2.2 List six principal sources for determining
maintenance actions. (p. 13) - Answer-1. manufacturer's
list of recommended maintenance actions. 2. Our past
experiences 3. The operating environment 4. Records of
unscheduled maintenance should be examined.
A)Individual Vehicle Records B)Vehicle Class Records 5.
,3|Page
distinguish an unscheduled repair from an emergency
repair
1.2.3 What are two primary factors for determining service
intervals? (p. 12) - Answer-Time and Mileage
1.2.4 When would fuel consumption be the preferred
factor for determining PM interval? (p. 14) - Answer-In
fleets with an extraordinary amount of time idling
1.2.5 Why would fuel consumption be important to PM
scheduling? (p.14 - Answer-Fuel consumption standards
can be utilized for vehicles that incur significant or regular
idle time, but are not equipped with hour meters (most
light duty vehicles). Pre-set intervals are an option where
vehicle use is very structured or just the opposite, when
use is very sporadic.
1.2.6 How does a good PM program impact warranty
recovery? (p. 12) - Answer-Failure to follow manufacturer
guidelines may result in loss of warranty and/or loss of
goodwill warranty policy adjustments beyond standard
warranty parameters.
, 4|Page
1.2.7 What is the objective of predictive maintenance? (p.
15) - Answer-By performing services and replacing
components before a failure occurs
1.1.1 What are the various actions associated with vehicle
maintenance. (p. 8) - Answer-inspection, lubrication,
adjustment, cleaning, testing, and replacing components
that have failed or are on the verge of failure
1.1.2 Define preventive maintenance (p. 8) - Answer-
Services and/or checks scheduled based on measurable
intervals which are designed to keep vehicles and
equipment functioning properly
.1.3 Define demand or breakdown maintenance. (p. 8) -
Answer-On an unscheduled basis, which is referred to as
demand, or breakdown maintenance.
.1.4 Define motor vehicle maintenance, (p. 9) - Answer-
inspection, lubrication, adjustment, cleaning, testing, and
replacing components that have failed or are on the verge
of failure
