MGMT1000 Final Exam Questions and
All Correct Answers 2026 Updated.
Henri Fayol - Answer Henri Fayol outlined the four managerial functions in his book General
Industrial Management (all managers are responsible for performing these four managerial
functions in order to create a high functioning business, PLOC)
What is Management? - Answer Management is the planning, leading, organizing and
controlling of human and other resources to achieve organizational goals effectively and
efficiently.
organizational performance - Answer Organizational performance is a measure of how
efficiently and effectively managers use organizational resources to satisfy customers and
achieve goals. (managers need to choose the right goals to pursue and make good use of
resources to achieve these goals)
efficiency - Answer A measure of how well or productively resources are used to achieve a
goal
(Ex: McDonalds developed a more efficient fryer that reduced the amount of oil used in cooking
by 30% and also sped up the cooking time of french fries)
effectiveness - Answer A measure of the appropriateness of the goals an organisation is
pursuing and the degree to which they are achieved
(effect managers choose the right organisational goals to pursue and have the skills necessary to
utilise resources efficiently, EX: McDonalds introduced the breakfast service that increased
overall revenue by 30%)
Planning - Answer the process that managers use to identify and select appropriate goals and
courses of action. three steps in the planning process are:
1) decide what goals the organisation should pursue
2)decide on courses of action to adopt to attain goals
3) decide how to allocate organisational resources to attain goals
(EX: Travis Kalanick, CEO of Uber, in 2009, Kalanick decided to create an app granting customers
a more reliable and efficient way to transport, he had to decide on a course of action to achieve
his goal, what resources he should use, problems arose with concerned customers from high
prices and safety concerns from the governemnt, but he had to adapt and PLAN to make his
company successful.)
, Organising - Answer a process that managers use to establish the working relationships by
which organizational members interact and cooperate to achieve organisational goals. The
outcome of organizing is the creation of organisational structure, which is a formal system of
task and reporting relationships that coordinates and motivates members to achieve
organisational goals.
Leading - Answer managers articulate a clear vision for organisational members to follow but
also energize and enable organisational members so they understand the part they play when
achieving organisational goals. Leaders encourage employees to perform at a high level by using
their power, influence, vision, and communication skills.
Controlling - Answer managers evaluate how well an organization is achieving its goals and
take action to maintain and improve performance. Managers monitor the performance of
individuals, departments and the organisation as a whole. to see whether they are meeting
desired performance standards. If standards are not being met, managers will take action in
order to get the company back on track. regulates efficiency and effectiveness. (Kalanick has
had a problem with managing effective control becuase of how quickly Uber has grown)
Managerial roles - Answer the set of specific tasks that a person is expected to perform
because of the position he or she holds in the organisation
decisional roles - Answer Roles associated with methods managers use in planning strategy
and utilising resources (Developed by Henry Mintzberg)
informational roles - Answer Roles associated with the tasks needed to obtain and transmit
information in the process of managing the organisation
interpersonal roles - Answer Roles that managers assume to provide direction and supervision
to both employees and the organisation as a whole:
Entrepreneur - Answer deciding which new projects or programs to initiate and to invest
resources in. As entrepreneurs, managers make decisions about changing what is happening in
an organisation. They may have to initiate change and take an active part in deciding exactly
what is done - they are proactive. (Decisional role)
Disturbance Handler - Answer managing an unexpected event or crisis. requires them to make
decisions arising from events that are beyond their control and which are unpredictable. The
ability to react to events as well as to plan activities is an important aspect of management.
(Decisional Role)
All Correct Answers 2026 Updated.
Henri Fayol - Answer Henri Fayol outlined the four managerial functions in his book General
Industrial Management (all managers are responsible for performing these four managerial
functions in order to create a high functioning business, PLOC)
What is Management? - Answer Management is the planning, leading, organizing and
controlling of human and other resources to achieve organizational goals effectively and
efficiently.
organizational performance - Answer Organizational performance is a measure of how
efficiently and effectively managers use organizational resources to satisfy customers and
achieve goals. (managers need to choose the right goals to pursue and make good use of
resources to achieve these goals)
efficiency - Answer A measure of how well or productively resources are used to achieve a
goal
(Ex: McDonalds developed a more efficient fryer that reduced the amount of oil used in cooking
by 30% and also sped up the cooking time of french fries)
effectiveness - Answer A measure of the appropriateness of the goals an organisation is
pursuing and the degree to which they are achieved
(effect managers choose the right organisational goals to pursue and have the skills necessary to
utilise resources efficiently, EX: McDonalds introduced the breakfast service that increased
overall revenue by 30%)
Planning - Answer the process that managers use to identify and select appropriate goals and
courses of action. three steps in the planning process are:
1) decide what goals the organisation should pursue
2)decide on courses of action to adopt to attain goals
3) decide how to allocate organisational resources to attain goals
(EX: Travis Kalanick, CEO of Uber, in 2009, Kalanick decided to create an app granting customers
a more reliable and efficient way to transport, he had to decide on a course of action to achieve
his goal, what resources he should use, problems arose with concerned customers from high
prices and safety concerns from the governemnt, but he had to adapt and PLAN to make his
company successful.)
, Organising - Answer a process that managers use to establish the working relationships by
which organizational members interact and cooperate to achieve organisational goals. The
outcome of organizing is the creation of organisational structure, which is a formal system of
task and reporting relationships that coordinates and motivates members to achieve
organisational goals.
Leading - Answer managers articulate a clear vision for organisational members to follow but
also energize and enable organisational members so they understand the part they play when
achieving organisational goals. Leaders encourage employees to perform at a high level by using
their power, influence, vision, and communication skills.
Controlling - Answer managers evaluate how well an organization is achieving its goals and
take action to maintain and improve performance. Managers monitor the performance of
individuals, departments and the organisation as a whole. to see whether they are meeting
desired performance standards. If standards are not being met, managers will take action in
order to get the company back on track. regulates efficiency and effectiveness. (Kalanick has
had a problem with managing effective control becuase of how quickly Uber has grown)
Managerial roles - Answer the set of specific tasks that a person is expected to perform
because of the position he or she holds in the organisation
decisional roles - Answer Roles associated with methods managers use in planning strategy
and utilising resources (Developed by Henry Mintzberg)
informational roles - Answer Roles associated with the tasks needed to obtain and transmit
information in the process of managing the organisation
interpersonal roles - Answer Roles that managers assume to provide direction and supervision
to both employees and the organisation as a whole:
Entrepreneur - Answer deciding which new projects or programs to initiate and to invest
resources in. As entrepreneurs, managers make decisions about changing what is happening in
an organisation. They may have to initiate change and take an active part in deciding exactly
what is done - they are proactive. (Decisional role)
Disturbance Handler - Answer managing an unexpected event or crisis. requires them to make
decisions arising from events that are beyond their control and which are unpredictable. The
ability to react to events as well as to plan activities is an important aspect of management.
(Decisional Role)
