WGU C215 – Operations Management Objective Assessment Practice Exam
(2025–2026) updated this month
1. What is the primary goal of operations management?
A. Increase advertising spending
B. Manage the process of converting inputs into goods and services efficiently
C. Hire more employees than competitors
D. Focus only on accounting
Correct Answer: B
Rationale: Operations management focuses on efficiently transforming resources (inputs) into
products and services that create value for customers.
2. Which of the following is an example of an input in operations management?
A. Customer satisfaction
B. Raw materials
C. Finished product
D. Sales revenue
Correct Answer: B
Rationale: Inputs include labor, materials, capital, information, and technology used to produce
outputs.
3. Which of the following is considered an output?
A. Employee skills
B. Electricity
C. Finished automobile
D. Manufacturing equipment
Correct Answer: C
Rationale: Outputs are the final goods or services produced by an organization.
4. Which performance objective focuses on producing goods without defects?
,A. Flexibility
B. Dependability
C. Quality
D. Speed
Correct Answer: C
Rationale: Quality ensures products consistently meet customer expectations and specifications.
5. Which performance objective emphasizes delivering products on time?
A. Cost
B. Quality
C. Dependability
D. Innovation
Correct Answer: C
Rationale: Dependability refers to reliable and timely delivery.
6. Productivity is defined as:
A. Revenue divided by expenses
B. Output divided by input
C. Assets divided by liabilities
D. Profit divided by sales
Correct Answer: B
Rationale: Productivity measures how efficiently resources are used to produce outputs.
7. If a factory produces 400 units using 100 labor hours, labor productivity
equals:
A. 2 units/hour
B. 3 units/hour
,C. 4 units/hour
D. 5 units/hour
Correct Answer: C
Rationale: 400 ÷ 100 = 4 units per labor hour.
8. Which forecasting method relies primarily on expert judgment?
A. Delphi method
B. Moving average
C. Exponential smoothing
D. Regression analysis
Correct Answer: A
Rationale: The Delphi method gathers anonymous expert opinions to reach a consensus forecast.
9. Which forecasting method uses historical numerical data?
A. Qualitative forecasting
B. Time-series forecasting
C. Brainstorming
D. Market surveys
Correct Answer: B
Rationale: Time-series forecasting predicts future demand based on past patterns.
10. Capacity planning helps an organization determine:
A. Employee salaries
, B. Production capability needed to meet demand
C. Marketing strategies
D. Stock prices
Correct Answer: B
Rationale: Capacity planning ensures enough resources are available to satisfy customer
demand.
11. Which layout groups similar equipment together?
A. Product layout
B. Process layout
C. Fixed-position layout
D. Cellular layout
Correct Answer: B
Rationale: Process layouts organize equipment by function, making them suitable for low-
volume, high-variety production.
12. Which layout is commonly used in automobile assembly plants?
A. Process layout
B. Product layout
C. Fixed-position layout
D. Office layout
Correct Answer: B
Rationale: Product layouts support continuous, standardized production.
(2025–2026) updated this month
1. What is the primary goal of operations management?
A. Increase advertising spending
B. Manage the process of converting inputs into goods and services efficiently
C. Hire more employees than competitors
D. Focus only on accounting
Correct Answer: B
Rationale: Operations management focuses on efficiently transforming resources (inputs) into
products and services that create value for customers.
2. Which of the following is an example of an input in operations management?
A. Customer satisfaction
B. Raw materials
C. Finished product
D. Sales revenue
Correct Answer: B
Rationale: Inputs include labor, materials, capital, information, and technology used to produce
outputs.
3. Which of the following is considered an output?
A. Employee skills
B. Electricity
C. Finished automobile
D. Manufacturing equipment
Correct Answer: C
Rationale: Outputs are the final goods or services produced by an organization.
4. Which performance objective focuses on producing goods without defects?
,A. Flexibility
B. Dependability
C. Quality
D. Speed
Correct Answer: C
Rationale: Quality ensures products consistently meet customer expectations and specifications.
5. Which performance objective emphasizes delivering products on time?
A. Cost
B. Quality
C. Dependability
D. Innovation
Correct Answer: C
Rationale: Dependability refers to reliable and timely delivery.
6. Productivity is defined as:
A. Revenue divided by expenses
B. Output divided by input
C. Assets divided by liabilities
D. Profit divided by sales
Correct Answer: B
Rationale: Productivity measures how efficiently resources are used to produce outputs.
7. If a factory produces 400 units using 100 labor hours, labor productivity
equals:
A. 2 units/hour
B. 3 units/hour
,C. 4 units/hour
D. 5 units/hour
Correct Answer: C
Rationale: 400 ÷ 100 = 4 units per labor hour.
8. Which forecasting method relies primarily on expert judgment?
A. Delphi method
B. Moving average
C. Exponential smoothing
D. Regression analysis
Correct Answer: A
Rationale: The Delphi method gathers anonymous expert opinions to reach a consensus forecast.
9. Which forecasting method uses historical numerical data?
A. Qualitative forecasting
B. Time-series forecasting
C. Brainstorming
D. Market surveys
Correct Answer: B
Rationale: Time-series forecasting predicts future demand based on past patterns.
10. Capacity planning helps an organization determine:
A. Employee salaries
, B. Production capability needed to meet demand
C. Marketing strategies
D. Stock prices
Correct Answer: B
Rationale: Capacity planning ensures enough resources are available to satisfy customer
demand.
11. Which layout groups similar equipment together?
A. Product layout
B. Process layout
C. Fixed-position layout
D. Cellular layout
Correct Answer: B
Rationale: Process layouts organize equipment by function, making them suitable for low-
volume, high-variety production.
12. Which layout is commonly used in automobile assembly plants?
A. Process layout
B. Product layout
C. Fixed-position layout
D. Office layout
Correct Answer: B
Rationale: Product layouts support continuous, standardized production.
