Test Bank - Sorrentino’s Canadian Textbook
for the Support Worker, 5th Edition (Wilk,
2026)
Course
Fundamentals Of Nursing
Question 1
The primary role of a support worker is to:
A. Diagnose illnesses
B. Provide assistance that promotes independence and quality of life
C. Prescribe medications
D. Perform medical procedures independently
Answer: B. Provide assistance that promotes independence and quality of life
Rationale:
Support workers assist clients with daily living activities while promoting dignity, safety,
independence, and overall well-being.
Question 2
A support worker demonstrates professionalism by:
A. Sharing client information with friends
B. Maintaining confidentiality and respecting privacy
C. Ignoring workplace policies
D. Making decisions for clients without consent
Answer: B. Maintaining confidentiality and respecting privacy
Rationale:
Confidentiality is an ethical and legal responsibility. Client information should only be shared
with authorized individuals.
Question 3
Which communication technique encourages clients to express themselves?
,A. Interrupting frequently
B. Active listening
C. Changing the topic
D. Giving unwanted advice
Answer: B. Active listening
Rationale:
Active listening involves attention, clarification, empathy, and responding appropriately.
Question 4
When assisting a client with personal care, the support worker should first:
A. Begin immediately
B. Explain the procedure and obtain consent
C. Ask family members to decide
D. Ignore client preferences
Answer: B. Explain the procedure and obtain consent
Rationale:
Consent respects client autonomy and promotes trust.
Question 5
The best way to maintain a client’s dignity during care is to:
A. Complete tasks as quickly as possible
B. Encourage participation and provide privacy
C. Avoid communication
D. Make decisions without the client
Answer: B. Encourage participation and provide privacy
Rationale:
Respecting privacy and involving clients promotes dignity and independence.
Question 6
Which action is an example of therapeutic communication?
,A. Judging the client’s choices
B. Showing empathy and respect
C. Giving false reassurance
D. Ignoring emotions
Answer: B. Showing empathy and respect
Rationale:
Therapeutic communication builds trust and supports emotional well-being.
Question 7
A support worker should document care:
A. Only when problems occur
B. Immediately and accurately after providing care
C. At the end of the month
D. Based on memory alone
Answer: B. Immediately and accurately after providing care
Rationale:
Timely documentation improves communication, accountability, and continuity of care.
Question 8
Which information should never be included in documentation?
A. Objective observations
B. Care provided
C. Personal opinions and judgments
D. Client responses
Answer: C. Personal opinions and judgments
Rationale:
Documentation must remain factual, objective, and professional.
Question 9
A client refuses assistance with bathing. The support worker should:
, A. Force the client to accept help
B. Respect the refusal and report according to policy
C. Ignore the client completely
D. Ask another client to assist
Answer: B. Respect the refusal and report according to policy
Rationale:
Clients have the right to make decisions about their care.
Question 10
Which action helps prevent falls?
A. Leaving items on the floor
B. Keeping pathways clear
C. Encouraging unsafe walking
D. Removing mobility aids
Answer: B. Keeping pathways clear
Rationale:
A safe environment reduces fall risks.
Question 11
Standard precautions are used:
A. Only with clients who have infections
B. With every client regardless of diagnosis
C. Only in hospitals
D. Only during emergencies
Answer: B. With every client regardless of diagnosis
Rationale:
Standard precautions assume that blood and body fluids may contain infectious organisms.
Question 12
Hand hygiene should be performed:
for the Support Worker, 5th Edition (Wilk,
2026)
Course
Fundamentals Of Nursing
Question 1
The primary role of a support worker is to:
A. Diagnose illnesses
B. Provide assistance that promotes independence and quality of life
C. Prescribe medications
D. Perform medical procedures independently
Answer: B. Provide assistance that promotes independence and quality of life
Rationale:
Support workers assist clients with daily living activities while promoting dignity, safety,
independence, and overall well-being.
Question 2
A support worker demonstrates professionalism by:
A. Sharing client information with friends
B. Maintaining confidentiality and respecting privacy
C. Ignoring workplace policies
D. Making decisions for clients without consent
Answer: B. Maintaining confidentiality and respecting privacy
Rationale:
Confidentiality is an ethical and legal responsibility. Client information should only be shared
with authorized individuals.
Question 3
Which communication technique encourages clients to express themselves?
,A. Interrupting frequently
B. Active listening
C. Changing the topic
D. Giving unwanted advice
Answer: B. Active listening
Rationale:
Active listening involves attention, clarification, empathy, and responding appropriately.
Question 4
When assisting a client with personal care, the support worker should first:
A. Begin immediately
B. Explain the procedure and obtain consent
C. Ask family members to decide
D. Ignore client preferences
Answer: B. Explain the procedure and obtain consent
Rationale:
Consent respects client autonomy and promotes trust.
Question 5
The best way to maintain a client’s dignity during care is to:
A. Complete tasks as quickly as possible
B. Encourage participation and provide privacy
C. Avoid communication
D. Make decisions without the client
Answer: B. Encourage participation and provide privacy
Rationale:
Respecting privacy and involving clients promotes dignity and independence.
Question 6
Which action is an example of therapeutic communication?
,A. Judging the client’s choices
B. Showing empathy and respect
C. Giving false reassurance
D. Ignoring emotions
Answer: B. Showing empathy and respect
Rationale:
Therapeutic communication builds trust and supports emotional well-being.
Question 7
A support worker should document care:
A. Only when problems occur
B. Immediately and accurately after providing care
C. At the end of the month
D. Based on memory alone
Answer: B. Immediately and accurately after providing care
Rationale:
Timely documentation improves communication, accountability, and continuity of care.
Question 8
Which information should never be included in documentation?
A. Objective observations
B. Care provided
C. Personal opinions and judgments
D. Client responses
Answer: C. Personal opinions and judgments
Rationale:
Documentation must remain factual, objective, and professional.
Question 9
A client refuses assistance with bathing. The support worker should:
, A. Force the client to accept help
B. Respect the refusal and report according to policy
C. Ignore the client completely
D. Ask another client to assist
Answer: B. Respect the refusal and report according to policy
Rationale:
Clients have the right to make decisions about their care.
Question 10
Which action helps prevent falls?
A. Leaving items on the floor
B. Keeping pathways clear
C. Encouraging unsafe walking
D. Removing mobility aids
Answer: B. Keeping pathways clear
Rationale:
A safe environment reduces fall risks.
Question 11
Standard precautions are used:
A. Only with clients who have infections
B. With every client regardless of diagnosis
C. Only in hospitals
D. Only during emergencies
Answer: B. With every client regardless of diagnosis
Rationale:
Standard precautions assume that blood and body fluids may contain infectious organisms.
Question 12
Hand hygiene should be performed:
