COMPREHENSIVE OPERATIONS MANAGEMENT
AND PROCESS ANALYSIS QUIZ SET
1. What is a process?
*Answer√√ A process involves transforming inputs into outputs.
2. Can outputs from manufacturing processes be stored?
*Answer√√ Yes, outputs can be produced, stored, and transported in anticipation of future demand.
3. Which statement about processes is not true?
*Answer√√ A process can exist without customers.
4. What is operations management?
*Answer√√ Operations management is part of a production system described as Organization:
inputs ’processes ’outputs.
5. What does the customer relationship process include?
*Answer√√ It includes the activities re-quired to produce and deliver the service or product to the
external customer.
6. What is a core process?
*Answer√√ A core process is a set of activities that delivers value to external customers.
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,7. What is productivity?
*Answer√√ Productivity is a measure of how much output can be generated for a given level of input.
8. How can a manufacturing process increase productivity?
*Answer√√ By decreasing labor per 10 units of production or increasing the number of units produced
per given time.
9. What is multifactor productivity?
*Answer√√ Multifactor productivity is the ratio of total output to the total input used in production.
10. What is the significance of customer involvement?
*Answer√√ Customer involvement can lead to more tailored products and services, impacting
eflciency and satisfaction.
11. What is resource flexibility?
*Answer√√ Resource flexibility requires employees to perform a broad range of duties, and equipment
must be more general purpose.
12. What is flexible automation?
*Answer√√ Flexible automation is an automatic process that can be repro-grammed to handle
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, various products.
13. What is the SCOR model?
*Answer√√ SCOR stands for Supply Chain Operations Reference.
14. What is a Primary Activity in Porter's Value Chain Model?
*Answer√√ Service is a Primary Activity in Porter's Value Chain Model.
15. What is a Support Activity in Porter's Value Chain Model?
*Answer√√ HRM (Human Resource Management) is a Support Activity in Porter's Value Chain Model.
16. What does process analysis focus on?
*Answer√√ Process analysis focuses on how work is actually done.
17. What is Porter's Value Chain Model?
*Answer√√ A framework that categorizes the activities of a business into primary and support activities
to analyze the value added at each step.
18. What are support activities in Porter's Value Chain Model?
*Answer√√ Activities that assist primary activities and include firm infrastructure, human resource
management, technology development, and procurement.
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AND PROCESS ANALYSIS QUIZ SET
1. What is a process?
*Answer√√ A process involves transforming inputs into outputs.
2. Can outputs from manufacturing processes be stored?
*Answer√√ Yes, outputs can be produced, stored, and transported in anticipation of future demand.
3. Which statement about processes is not true?
*Answer√√ A process can exist without customers.
4. What is operations management?
*Answer√√ Operations management is part of a production system described as Organization:
inputs ’processes ’outputs.
5. What does the customer relationship process include?
*Answer√√ It includes the activities re-quired to produce and deliver the service or product to the
external customer.
6. What is a core process?
*Answer√√ A core process is a set of activities that delivers value to external customers.
1/
18
,7. What is productivity?
*Answer√√ Productivity is a measure of how much output can be generated for a given level of input.
8. How can a manufacturing process increase productivity?
*Answer√√ By decreasing labor per 10 units of production or increasing the number of units produced
per given time.
9. What is multifactor productivity?
*Answer√√ Multifactor productivity is the ratio of total output to the total input used in production.
10. What is the significance of customer involvement?
*Answer√√ Customer involvement can lead to more tailored products and services, impacting
eflciency and satisfaction.
11. What is resource flexibility?
*Answer√√ Resource flexibility requires employees to perform a broad range of duties, and equipment
must be more general purpose.
12. What is flexible automation?
*Answer√√ Flexible automation is an automatic process that can be repro-grammed to handle
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18
, various products.
13. What is the SCOR model?
*Answer√√ SCOR stands for Supply Chain Operations Reference.
14. What is a Primary Activity in Porter's Value Chain Model?
*Answer√√ Service is a Primary Activity in Porter's Value Chain Model.
15. What is a Support Activity in Porter's Value Chain Model?
*Answer√√ HRM (Human Resource Management) is a Support Activity in Porter's Value Chain Model.
16. What does process analysis focus on?
*Answer√√ Process analysis focuses on how work is actually done.
17. What is Porter's Value Chain Model?
*Answer√√ A framework that categorizes the activities of a business into primary and support activities
to analyze the value added at each step.
18. What are support activities in Porter's Value Chain Model?
*Answer√√ Activities that assist primary activities and include firm infrastructure, human resource
management, technology development, and procurement.
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