WGU C215 Study Guide - FINAL
Study online at https://quizlet.com/_7pgzyy
1. Total Quali- 1. customer focus
ty Management 2. continuous improvement
(TQM) Philoso- 3. employee empowerment
phy 4. use of quality tools
5. product design
6. process management
7. managing supplier quality
2. Process Capabili- Basic function of Six Sigma. Measures the process potential and performance of
ty Index (Cpk) processes. The higher the range of Cpk, the improved is the ability of the process
to complete its necessities.
3. Six Sigma A disciplined, data-driven approach and methodology for eliminating defects
(driving toward six standard deviations between the mean and the nearest spec-
ification limit) in any process - from manufacturing to transactional and from
product to service.
4. Design Capacity The theoretical maximum output of a system in a given period under ideal
conditions.
5. Location Analysis proximity to customers, transportation, source of labor, community attitude, prox-
imity to suppliers, and many other factors.
The technique for determining location decisions.
6. Line Processes A type of process used to produce a large volume of a standardized product.
Limited customization and high volume
7. Batch Processes A type of process used to produce a small number of products in groups or
batches based on customer orders or specifications.
High customization moderate volume
, WGU C215 Study Guide - FINAL
Study online at https://quizlet.com/_7pgzyy
8. Project Processes A type of process used to make a one-at-a-time product exactly to customer
specifications.
Most custom and lowest volume
9. Continuous A type of process that operates continually to produce a high volume of a fully
Processes standardized product.
- No customization and as high a volume as possible
10. Bottleneck Longest task in the process.
11. Flexible Manu- A type of automated system that combines the flexibility of intermittent operations
facturing System with the efficiency of continuous operations.
(FMS)
12. Output/Input A technique for monitoring the flow of jobs between work centers.
Control
13. Value-Added The net increase created during the transformation of inputs into final outputs.
14. Hybrid Layouts Layouts that combine characteristics of process and product layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
15. Relationship Table that reflects opinions of managers with regard to the importance of having
Chart (REL) any two departments close together.
16. Rectilinear Dis- The shortest distance between two locations using north-south and east-west
tance movements.
17. From-To Matrix Table that gives the number of trips or units of product moved between any pair
of departments.
, WGU C215 Study Guide - FINAL
Study online at https://quizlet.com/_7pgzyy
18. Block Plan Schematic showing the placement of resources in a facility.
19. Mean Observed The average of the observation times for each of the work elements.
Times
20. Normal Time The mean observed time multiplied by the performance rating factor by the
frequency of occurrence.
21. Standard Time The length of time it should take a qualified worker using appropriate process
and tools to complete a specific job, allowing time for personal fatigue and
unavoidable delays.
22. Just-in-Time (JIT) A philosophy designed to achieve high-volume production through elimination
of waste and continuous improvement. Based on a "pull" system rather than a
"push" system. The three elements are just-in-time manufacturing, total quality
management, and respect for people.
23. Kanban card A card that specifies the exact quantity of product that needs to be produced.
24. Tier One Suppli- Supplies materials or services directly to the processing facility.
ers
These are the suppliers that put products in specific containers or packages.
Internal Functions companies
25. Tier Two Suppli- Directly supplies materials or services to a tier-one supplier in the supply chain.
ers
Suppliers of the specialty materials for the tier one suppliers to be able to produce
the packaging necessary for different products.
Think cardboard, plastic, glass, chemicals.
26. Tier Three Suppli- Directly supplies materials or services to a tier two supplier in the supply chain.
ers
Study online at https://quizlet.com/_7pgzyy
1. Total Quali- 1. customer focus
ty Management 2. continuous improvement
(TQM) Philoso- 3. employee empowerment
phy 4. use of quality tools
5. product design
6. process management
7. managing supplier quality
2. Process Capabili- Basic function of Six Sigma. Measures the process potential and performance of
ty Index (Cpk) processes. The higher the range of Cpk, the improved is the ability of the process
to complete its necessities.
3. Six Sigma A disciplined, data-driven approach and methodology for eliminating defects
(driving toward six standard deviations between the mean and the nearest spec-
ification limit) in any process - from manufacturing to transactional and from
product to service.
4. Design Capacity The theoretical maximum output of a system in a given period under ideal
conditions.
5. Location Analysis proximity to customers, transportation, source of labor, community attitude, prox-
imity to suppliers, and many other factors.
The technique for determining location decisions.
6. Line Processes A type of process used to produce a large volume of a standardized product.
Limited customization and high volume
7. Batch Processes A type of process used to produce a small number of products in groups or
batches based on customer orders or specifications.
High customization moderate volume
, WGU C215 Study Guide - FINAL
Study online at https://quizlet.com/_7pgzyy
8. Project Processes A type of process used to make a one-at-a-time product exactly to customer
specifications.
Most custom and lowest volume
9. Continuous A type of process that operates continually to produce a high volume of a fully
Processes standardized product.
- No customization and as high a volume as possible
10. Bottleneck Longest task in the process.
11. Flexible Manu- A type of automated system that combines the flexibility of intermittent operations
facturing System with the efficiency of continuous operations.
(FMS)
12. Output/Input A technique for monitoring the flow of jobs between work centers.
Control
13. Value-Added The net increase created during the transformation of inputs into final outputs.
14. Hybrid Layouts Layouts that combine characteristics of process and product layouts.
- Group technology layouts.
- Cell technology layouts.
- Grocery stores use hybrid layouts
15. Relationship Table that reflects opinions of managers with regard to the importance of having
Chart (REL) any two departments close together.
16. Rectilinear Dis- The shortest distance between two locations using north-south and east-west
tance movements.
17. From-To Matrix Table that gives the number of trips or units of product moved between any pair
of departments.
, WGU C215 Study Guide - FINAL
Study online at https://quizlet.com/_7pgzyy
18. Block Plan Schematic showing the placement of resources in a facility.
19. Mean Observed The average of the observation times for each of the work elements.
Times
20. Normal Time The mean observed time multiplied by the performance rating factor by the
frequency of occurrence.
21. Standard Time The length of time it should take a qualified worker using appropriate process
and tools to complete a specific job, allowing time for personal fatigue and
unavoidable delays.
22. Just-in-Time (JIT) A philosophy designed to achieve high-volume production through elimination
of waste and continuous improvement. Based on a "pull" system rather than a
"push" system. The three elements are just-in-time manufacturing, total quality
management, and respect for people.
23. Kanban card A card that specifies the exact quantity of product that needs to be produced.
24. Tier One Suppli- Supplies materials or services directly to the processing facility.
ers
These are the suppliers that put products in specific containers or packages.
Internal Functions companies
25. Tier Two Suppli- Directly supplies materials or services to a tier-one supplier in the supply chain.
ers
Suppliers of the specialty materials for the tier one suppliers to be able to produce
the packaging necessary for different products.
Think cardboard, plastic, glass, chemicals.
26. Tier Three Suppli- Directly supplies materials or services to a tier two supplier in the supply chain.
ers
