TCEQ EXAM / TCEQ Class Water License Exam And Answers Already Passed!!

TCEQ EXAM / TCEQ Class Water License Exam And Answers Already Passed!! The four national safety and quality standards for drinking water covered in the Safe Drinking Water Act are physical, chemical, _______________, and radiological. - ANSWER-bacteriological The state agency that regulates drinking water in Texas and administers the federal Safe Drinking Water Act is the - ANSWER-TCEQ Water utility system personnel are required to notify the TCEQ of changes or alterations of the system, a new facility to be built, and water supply_____________________. - ANSWER-river authorities The relationship between YOU, the water utility employee, and the public? - ANSWER-Public relations (PR) Keys to good customer relations - ANSWER-1. Everything the utility does is PR 2. customers are entitled to courteous treatment 3. every employee is a PR person _____________ are persons with whom customers have the most contact? - ANSWER-Meter readers ________________ are ambassadors of goodwill? - ANSWER-Meter readers _____________ can warn customers of service interruptions, and provide signs and barriers to protect the public? - ANSWER-Maintenance crew ___________ is responsible for treating the water to assure it is safe to drink and use? - ANSWER-Plant operator ______________should be accurate itemized, and neat, and payment should not be optional? - ANSWER-Water bills It is important that the ____________ have a sense of pride and professionalism. - ANSWER-Utility All employees should be kept informed of _________? - ANSWER- Utility plans and policies _________ should be treated as "griping" and investigated as 1st priority? - ANSWER-Complaints In small water systems the operator is often ____________ - ANSWERMeter reader, repair crew, and pump operator "Stuffers" sent to customers in billing statements may contain _____________________ - ANSWER-a. departments to call for service b. explanations of utility policy c. a history of the utility d. tips on water conservation *e. all of the above* Delinquent payment notices should be ____________________ - ANSWER-a. tactful and tasteful b. mailed in an envelope c. businesslike *d. all listed* EPA requires community water systems to provide customers with a _________________ report on the system's water quality. - ANSWER- yearly