GMS 200 EXAM ACTUAL QUESTIONS AND CORRECT
ANSWERS
Intellectual Capital the collective brain power or shared knowledge of a workforce
Knowledge Workers Workers whose intelligence is a critical asset to employers
Glass Ceiling Effect an invisible barrier limiting career advancement of minorities
Globalization the world interdependence of resource flows, product markets, and business
conditions
Organization a collection of people working together to achieve a common purpose
Productivity the quantity and quality of work performance relative to the cost of inputs
Performance Effectiveness An output measure of task or goal accomplishment
Performance Efficeincy An input measure of resource cost associated with goal accomplishment
General Environment composed of economic, legal-political, technological, socio-cultural, and
natural environment conditions
Sustainable Business A business that both meets customer needs and protects the well being of the
environment
Sustainable Innovation New products and production methods that have reduced impact on the
environment
Specific Environment people and groups with whom the organization interacts
Stakeholders persons, groups, and institutions directly affected by an organization
Competitive Advantage something an organization does extremely well, a core competency that sets it
apart from competitors
which can be achieved through costs, quality, delivery, and flexibility
Environmental Uncertainty the lack of complete information about the environment
Organizational Effectiveness sustainable high performance in using resources to accomplish mission and
objectives
Manager A person in an organization who directly supports,supervises, and helps
activate the work efforts and performance of others
Top Managers Managers responsible for performance of an organization as a whole or for
one of its larger parts
Middle Managers Managers in charge of relatively large departments or divisions
, Supervisors Managers in charge of a small work group of non-managerial workers
Line Managers Managers responsible for work activities that directly affect organization's
outputs
Staff Managers Managers that use technical expertise to advise and support the efforts of line
workers
Functional Managers Managers responsible for a single area of activity
General Managers managers responsible for more complex units that include many functional
areas
Management process of planning, organizing, leading, and controlling the use of resources
to accomplish goals
Leading The process of arousing enthusiasm and inspiring efforts to achieve goals
Useful Information Information that is timely, high quality, complete, relevant, and understandable
Information Technology Application of computers and telecom equipment to store, retrieve, transmit,
an manipulate data
Business Intelligence taps information systems to extract and report data in organized ways that are
helpful to decision makers
Management Information Systems uses IT to collect, organize, and distribute data for use in decision making
Problem Solving identifying and taking action to resolve problems
Problem Avoiders Inactive in information gathering and solving problems
Problem Solvers Reactive in gathering information and solving problems
Problem Seekers Proactive in anticipating problems and opportunities and taking appropriate
action to gain an advantage
Strategic Opportunism Focuses on long term objectives while being flexible in dealing with short term
problems
Structured Problems Routine recurring problems that are best solved using programmed decisions
Programmed Decisions Solutions to problems that are readily available from past experiences to solve
structured problems
Unstructured Problems New and unusual situations which non-programmed decisions
Non Programmed Decisions Decisons that use specific solutions crafted for a unique problem
Certain Environments Offer complete information about possible action alternatives and their
outcomes
ANSWERS
Intellectual Capital the collective brain power or shared knowledge of a workforce
Knowledge Workers Workers whose intelligence is a critical asset to employers
Glass Ceiling Effect an invisible barrier limiting career advancement of minorities
Globalization the world interdependence of resource flows, product markets, and business
conditions
Organization a collection of people working together to achieve a common purpose
Productivity the quantity and quality of work performance relative to the cost of inputs
Performance Effectiveness An output measure of task or goal accomplishment
Performance Efficeincy An input measure of resource cost associated with goal accomplishment
General Environment composed of economic, legal-political, technological, socio-cultural, and
natural environment conditions
Sustainable Business A business that both meets customer needs and protects the well being of the
environment
Sustainable Innovation New products and production methods that have reduced impact on the
environment
Specific Environment people and groups with whom the organization interacts
Stakeholders persons, groups, and institutions directly affected by an organization
Competitive Advantage something an organization does extremely well, a core competency that sets it
apart from competitors
which can be achieved through costs, quality, delivery, and flexibility
Environmental Uncertainty the lack of complete information about the environment
Organizational Effectiveness sustainable high performance in using resources to accomplish mission and
objectives
Manager A person in an organization who directly supports,supervises, and helps
activate the work efforts and performance of others
Top Managers Managers responsible for performance of an organization as a whole or for
one of its larger parts
Middle Managers Managers in charge of relatively large departments or divisions
, Supervisors Managers in charge of a small work group of non-managerial workers
Line Managers Managers responsible for work activities that directly affect organization's
outputs
Staff Managers Managers that use technical expertise to advise and support the efforts of line
workers
Functional Managers Managers responsible for a single area of activity
General Managers managers responsible for more complex units that include many functional
areas
Management process of planning, organizing, leading, and controlling the use of resources
to accomplish goals
Leading The process of arousing enthusiasm and inspiring efforts to achieve goals
Useful Information Information that is timely, high quality, complete, relevant, and understandable
Information Technology Application of computers and telecom equipment to store, retrieve, transmit,
an manipulate data
Business Intelligence taps information systems to extract and report data in organized ways that are
helpful to decision makers
Management Information Systems uses IT to collect, organize, and distribute data for use in decision making
Problem Solving identifying and taking action to resolve problems
Problem Avoiders Inactive in information gathering and solving problems
Problem Solvers Reactive in gathering information and solving problems
Problem Seekers Proactive in anticipating problems and opportunities and taking appropriate
action to gain an advantage
Strategic Opportunism Focuses on long term objectives while being flexible in dealing with short term
problems
Structured Problems Routine recurring problems that are best solved using programmed decisions
Programmed Decisions Solutions to problems that are readily available from past experiences to solve
structured problems
Unstructured Problems New and unusual situations which non-programmed decisions
Non Programmed Decisions Decisons that use specific solutions crafted for a unique problem
Certain Environments Offer complete information about possible action alternatives and their
outcomes
