CEN 3721 EXAM PREP QUESTIONS ANSWERS STUDY GUIDE VERIFIED SOLUTION
CEN 3721 Final EXAM 2026/2027 Final Paper
Questions and Answers Verified Solutions Latest
Update
Question:
Why do usability testing?
Answer:
It's intended to test whether the product being developed is usable by the intended users.
Question:
What combination of methods are used to collect data in a usability test?
Answer:
1. user entrance and exit questionnaires 2. user task based questionnaires 3. user satisfaction
questionnaire 4. test facilitator observations 5. video/audio recording
Question:
What are some of the results of low usability?
Answer:
1. frustrated users 2. visitors leaving 3. reduction in repeat visits 4. higher support costs 5. decreased
productivity
Question:
What are some types of usability problems?
Answer:
1. product doesn't match job or task 2. poor organization/layout 3. unexpected occurrence of events
4. product not self evident 5. requires recall rather than recognition 6. inconsistent screens,
messages, terminology 7. design is inefficient 8. cluttered or unattractive design 9. no feedback or
poor feedback about status or errors 10. no exit or undo 11. help or documentation is not helpful
,Question:
What are some of the ways to improve usability?
Answer:
1. Take a user centered approach 2. create prototypes(drafts) 3. Perform usability testing 4. follow
usability guidelines
Question:
(Chapter 9 Cooper) What is a platform?
Answer:
It is a combination of hardware and software that enables the product to function.
Question:
(Chapter 9 Cooper) What is posture?
Answer:
It is a product's behavior stance, the way it presents itself to users.
Question:
(Chapter 9 Cooper) Decisions about technical platforms are best made when?
Answer:
In concert with interaction design efforts
Question:
(Chapter 9 Cooper) What is sovereign posture?
Answer:
Programs that monopolize user's attention for long periods of time
, Question:
(Chapter 9 Cooper) What is an example of sovereign posture?
Answer:
Word processors, spreadsheets, and email applications
Question:
(Chapter 9 Cooper) Who are the typical users of sovereign applications?
Answer:
Intermediates
Question:
(Chapter 9 Cooper) What is a transient posture?
Answer:
It is a product that presents a single function with a constrained set of accompanying controls.
Question:
(Chapter 9 Cooper) What are some examples of transient posture?
Answer:
Windows explorer, volume control, and iTunes.
Question:
(Chapter 9 Cooper) True/False A transient application should launch to its previous position and
configuration
Answer:
True
Question:
CEN 3721 Final EXAM 2026/2027 Final Paper
Questions and Answers Verified Solutions Latest
Update
Question:
Why do usability testing?
Answer:
It's intended to test whether the product being developed is usable by the intended users.
Question:
What combination of methods are used to collect data in a usability test?
Answer:
1. user entrance and exit questionnaires 2. user task based questionnaires 3. user satisfaction
questionnaire 4. test facilitator observations 5. video/audio recording
Question:
What are some of the results of low usability?
Answer:
1. frustrated users 2. visitors leaving 3. reduction in repeat visits 4. higher support costs 5. decreased
productivity
Question:
What are some types of usability problems?
Answer:
1. product doesn't match job or task 2. poor organization/layout 3. unexpected occurrence of events
4. product not self evident 5. requires recall rather than recognition 6. inconsistent screens,
messages, terminology 7. design is inefficient 8. cluttered or unattractive design 9. no feedback or
poor feedback about status or errors 10. no exit or undo 11. help or documentation is not helpful
,Question:
What are some of the ways to improve usability?
Answer:
1. Take a user centered approach 2. create prototypes(drafts) 3. Perform usability testing 4. follow
usability guidelines
Question:
(Chapter 9 Cooper) What is a platform?
Answer:
It is a combination of hardware and software that enables the product to function.
Question:
(Chapter 9 Cooper) What is posture?
Answer:
It is a product's behavior stance, the way it presents itself to users.
Question:
(Chapter 9 Cooper) Decisions about technical platforms are best made when?
Answer:
In concert with interaction design efforts
Question:
(Chapter 9 Cooper) What is sovereign posture?
Answer:
Programs that monopolize user's attention for long periods of time
, Question:
(Chapter 9 Cooper) What is an example of sovereign posture?
Answer:
Word processors, spreadsheets, and email applications
Question:
(Chapter 9 Cooper) Who are the typical users of sovereign applications?
Answer:
Intermediates
Question:
(Chapter 9 Cooper) What is a transient posture?
Answer:
It is a product that presents a single function with a constrained set of accompanying controls.
Question:
(Chapter 9 Cooper) What are some examples of transient posture?
Answer:
Windows explorer, volume control, and iTunes.
Question:
(Chapter 9 Cooper) True/False A transient application should launch to its previous position and
configuration
Answer:
True
Question:
