MGT 301 EXAM #3 ACCURATE STUDY GUIDE
organizing - Answers - arranges people and resources to work towards a common goal
organizational structure - Answers - systems of tasks, reporting relationships, a
communication linkage
organization chart - Answers - describes the arrangement of work positions within an
organization
division of labor - Answers - means that people and groups perform different jobs
formal structure - Answers - official structure of the organization; the way things are
supposed to be; aligns people, positions and responsibility in the best possible way
social network analysis - Answers - identifies the informal structures and their
embedded social relationships that are active in an organization; can help redesign the
formal structure and identify who people go to for help
departmentalization - Answers - the process of grouping together people and jobs into
work units
functional structure - Answers - groups together people with similar skills who perform
similar tasks; departmentalize
functional chimney - Answers - lack of communication and coordination across functions
divisional structure - Answers - groups together people working on the same product, in
the same area, or with similar customers
product structure - Answers - focuses on single product or service
geographical structure - Answers - brings together people and jobs performed in the
same location
customer structure - Answers - groups together people and jobs that serve the same
customers or clients
matrix structure - Answers - combines functional and divisional approaches to
emphasize project or program teams; workers belong to at least 2 formal groups at the
same time
cross-functional team - Answers - brings together members from different functional
departments
, team structure - Answers - uses permanent and temporary cross-functional teams to
improve lateral relations
network structure - Answers - uses IT to link with networks of outside suppliers and
service contractors
EX: Oprah
virtual organization - Answers - uses information technologies to operate as a shifting
network of alliances
organizational design - Answers - the process of configuring organizations to meet
environmental challenges
span of control - Answers - the number of persons directly reporting to a manager
centralization - Answers - top management keeps the power to make the most
decisions
decentralization - Answers - top management allows lower levels to help make many
decisions
delegation - Answers - process of entrusting work to others; results from
decentralization
empowerment - Answers - gives people freedom to do their jobs as they think best and
gives people job freedom and power to influence affairs in the organization; results
when delegation is done well
leadership - Answers - process of inspiring others to work hard to accomplish important
tasks
power - Answers - the ability to get someone else to do something you want done
reward power - Answers - achieves influence by offering something of value
EX: the carrot
coercive power - Answers - achieves influence by punishment
EX: the stick
legitimate power - Answers - achieve influence by formal authority
EX: the boss (whomever is given the job)
expert power - Answers - achieves influence by special knowledge
EX: Franklin at Vanderbilt
referent power - Answers - achieves influence by personal identification
organizing - Answers - arranges people and resources to work towards a common goal
organizational structure - Answers - systems of tasks, reporting relationships, a
communication linkage
organization chart - Answers - describes the arrangement of work positions within an
organization
division of labor - Answers - means that people and groups perform different jobs
formal structure - Answers - official structure of the organization; the way things are
supposed to be; aligns people, positions and responsibility in the best possible way
social network analysis - Answers - identifies the informal structures and their
embedded social relationships that are active in an organization; can help redesign the
formal structure and identify who people go to for help
departmentalization - Answers - the process of grouping together people and jobs into
work units
functional structure - Answers - groups together people with similar skills who perform
similar tasks; departmentalize
functional chimney - Answers - lack of communication and coordination across functions
divisional structure - Answers - groups together people working on the same product, in
the same area, or with similar customers
product structure - Answers - focuses on single product or service
geographical structure - Answers - brings together people and jobs performed in the
same location
customer structure - Answers - groups together people and jobs that serve the same
customers or clients
matrix structure - Answers - combines functional and divisional approaches to
emphasize project or program teams; workers belong to at least 2 formal groups at the
same time
cross-functional team - Answers - brings together members from different functional
departments
, team structure - Answers - uses permanent and temporary cross-functional teams to
improve lateral relations
network structure - Answers - uses IT to link with networks of outside suppliers and
service contractors
EX: Oprah
virtual organization - Answers - uses information technologies to operate as a shifting
network of alliances
organizational design - Answers - the process of configuring organizations to meet
environmental challenges
span of control - Answers - the number of persons directly reporting to a manager
centralization - Answers - top management keeps the power to make the most
decisions
decentralization - Answers - top management allows lower levels to help make many
decisions
delegation - Answers - process of entrusting work to others; results from
decentralization
empowerment - Answers - gives people freedom to do their jobs as they think best and
gives people job freedom and power to influence affairs in the organization; results
when delegation is done well
leadership - Answers - process of inspiring others to work hard to accomplish important
tasks
power - Answers - the ability to get someone else to do something you want done
reward power - Answers - achieves influence by offering something of value
EX: the carrot
coercive power - Answers - achieves influence by punishment
EX: the stick
legitimate power - Answers - achieve influence by formal authority
EX: the boss (whomever is given the job)
expert power - Answers - achieves influence by special knowledge
EX: Franklin at Vanderbilt
referent power - Answers - achieves influence by personal identification
